Will I be able to use shomi if I’m travelling in the U.S.?
There is no access to
shomi if you are travelling in the U.S. –the serviceis only available in Canada.
How much data will I use with shomi?
Data consumption (at the default “Best” setting) is as follows:
- Approximately 2GB/hour when streamed to a laptop.
- Approximately 1.4GB/hour when streamed to a compatible smartphone or tablet (iOS 7+/Android 4.1+).
Data usage exceeding the amount included in your wireless or internet plan (as applicable) and wireless roaming usage will be charged in accordance with the rates set by your service provider.
As a reminder, the app will alert you when you move from Wi-Fi to the LTE network, however it does not automatically revert back to Wi-Fi when in proximity. This should be done manually.
Will I have additional charges on my Rogers Hi-Speed Internet or Rogers wireless bill for streaming video on shomi?
Like any other video streaming service, customers are responsible for any bandwidth usage beyond their monthly limit. Rogers offers a variety of Hi Speed Internet packages and wireless data plans to suit your usage needs.
Is there a recommended internet speed to use shomi?
To help ensure you and your family receive the best streaming experience and have ample data to fully explore shomi, we recommend Rogers Hybrid Fibre 60 internet or above, or Hybrid Fibre 50 internet or above, depending on the availability in your area. While any of our Hybrid Fibre packages will meet the minimum recommended speeds of 5 – 8 Mbps for shomi, greater speeds allow your whole family to enjoy smooth streaming, surfing and downloading at the same time.
What channel number is shomi on my Rogers digital box?
shomi will be available on channel 300 everywhere it’s offered, as well as on
NextBox™ channel 100 in Ontario.
Are there any commercials or advertising when watching shomi?
There may be introductory videos/commercials from time to time promoting
shomi and its content, however you will not see any ads from Rogers or any third parties.
Will shomi have original, Canadian or French language content?
Yes! We have recently announced the first original
shomi series,
Between andwe’re further developing our original programming lineup.
And yes, 30% of the content will be Canadian, which includes hit shows like Rookie Blue and Package Deal, as well as classic Canadian films.
Content is English-only for now, but there are foreign language titles available. We’ll announce additional programming information at a later date.
What’s the difference between shomi and content on Rogers on Demand/Rogers Anyplace TV™/TMN GO?
shomi strives to give customers multiple seasons of really great TV shows as well as library movies. Rogers on Demand and
Rogers Anyplace TV, and TMN Go do too, but they also offer episodes of TV seasons currently on air as well as new release movies the same day they’re available on DVD. In order to access TV shows and movies from channels available in cable packages, customers must subscribe to that channel within their TV package. Any customer with access to
shomi will have access to all content on the service.
Movie rentals on Rogers on Demand/
Rogers Anyplace TV are transactional in nature, which means customers pay for each title that they choose to watch. There is no ad-hoc fee per movie title for customers that subscribe to
shomi.
Long story short,
shomi is complementary to our digital TV and video on demand (VOD) services. Customers can catch up on their favourite movies and series.
Why is there less content (at launch) on my digital box than on the shomi website/app?
We’re working on getting all the online content onto your digital box. Some platforms are ramping up at different times and just as we are adding more devices, we are also completing the harmonization of content across all screens.