NOTE: Please limit your comments to the proposed code of conduct. There are other CRTC threads to discuss other topics (see end of post.)
Let's Talk TV: CRTC proposes measures to empower Canadian TV viewers
Television Service Provider Code of Conduct working document (See Appendix)
The CRTC today unveiled a draft code that will help Canadians make informed choices and resolve disputes with their television service providers.
During the Let's Talk TV conversation, many Canadians said that cable and satellite companies do not always provide enough information about their packaging and pricing. Canadians also said that, in their view, the companies sometimes provide misleading or inaccurate information, as well as poor or inconsistent customer service. The CRTC's code reflects what it heard from Canadians.
Under the proposed code, cable and satellite companies would be required to provide easy-to-understand agreements to their customers and notify them of changes to their services. The code would also clarify the terms surrounding the addition or cancellation of channels, early cancellation fees and installation appointments, among others. Combined with the CRTC's previously announced prohibition of 30-day cancellation policies, Canadians will have the freedom and necessary information to switch service providers if they are not satisfied.
To help the CRTC finalize the code, Canadians are invited to share their views on the following questions:
•What kind of information should cable and satellite providers give subscribers when they sign up?
•How much notice should cable and satellite providers have to give when they change the price of channels or packages of channels?
•What would constitute a reasonable timeframe for service calls by cable and satellite providers?
The CRTC is welcoming comments on the draft code until May 25, 2015. Canadians can participate by:
CRTC Policy: Measures to support creation of content made by Canadians
CRTC Policy: maximize choice for TV viewers (pick and pay)
CRTC Consultation: Wholesale Code for Specialty and Pay TV
The Official I Hate The CRTC Thread
Let's Talk TV: CRTC proposes measures to empower Canadian TV viewers
Television Service Provider Code of Conduct working document (See Appendix)
The CRTC today unveiled a draft code that will help Canadians make informed choices and resolve disputes with their television service providers.
During the Let's Talk TV conversation, many Canadians said that cable and satellite companies do not always provide enough information about their packaging and pricing. Canadians also said that, in their view, the companies sometimes provide misleading or inaccurate information, as well as poor or inconsistent customer service. The CRTC's code reflects what it heard from Canadians.
Under the proposed code, cable and satellite companies would be required to provide easy-to-understand agreements to their customers and notify them of changes to their services. The code would also clarify the terms surrounding the addition or cancellation of channels, early cancellation fees and installation appointments, among others. Combined with the CRTC's previously announced prohibition of 30-day cancellation policies, Canadians will have the freedom and necessary information to switch service providers if they are not satisfied.
To help the CRTC finalize the code, Canadians are invited to share their views on the following questions:
•What kind of information should cable and satellite providers give subscribers when they sign up?
•How much notice should cable and satellite providers have to give when they change the price of channels or packages of channels?
•What would constitute a reasonable timeframe for service calls by cable and satellite providers?
The CRTC is welcoming comments on the draft code until May 25, 2015. Canadians can participate by:
- filling out the online form
- writing to the Secretary General, CRTC, Ottawa, Ontario, K1A 0N2, or
- sending a fax, at 819-994-0218
CRTC Policy: Measures to support creation of content made by Canadians
CRTC Policy: maximize choice for TV viewers (pick and pay)
CRTC Consultation: Wholesale Code for Specialty and Pay TV
The Official I Hate The CRTC Thread