Trying to help an uncle (almost 90 year old) here. They have an HD terminal, but the bedroom unit is an old Motorola DCT2224 (DCT2000 series), a common model many years ago. He asked how to get Closed Caption so I tried the "Power Off, then press Menu" method and nothing came up. I tried moving from RF output to composite output, and same.
I tried to look up info on Shaw, same info "Power off, press Menu". I phoned Shaw, but they couldn't help, stating that they do not have a DCT2224 model, plus their system is down. Wanted me to call back in hours (but I can't as I don't live there), so it didn't work. She said the remote control must have a CC button but I told here there isn't. She insisted there is. I am sure I didn't miss anything.
I googled around and couldn't find anything specific to the DCT2224 / DCT2000 series on Closed Caption. I tried all CC1 to CC4, and also other CC settings on the TV (it's a new LCD TV by Philips), and nothing showed up. Tested channel was Channel 3, CBC, and CBC News was being showed so it should have CC if it works.
I know the buying a new terminal would definitely get CC, but the owner might not want to do it, as they just bought off the rental HD box for $100. from Shaw lately (after they started charging $20 / month for renting, after 1 year free rental ended).
Any info appreciated. BTW, the "power off, press menu" shows up nothing on the screen at all, no such User Settings menu at all, unlike newer models.
I also tried searching on this forum and other forums, and not much I can find.
I tried to look up info on Shaw, same info "Power off, press Menu". I phoned Shaw, but they couldn't help, stating that they do not have a DCT2224 model, plus their system is down. Wanted me to call back in hours (but I can't as I don't live there), so it didn't work. She said the remote control must have a CC button but I told here there isn't. She insisted there is. I am sure I didn't miss anything.
I googled around and couldn't find anything specific to the DCT2224 / DCT2000 series on Closed Caption. I tried all CC1 to CC4, and also other CC settings on the TV (it's a new LCD TV by Philips), and nothing showed up. Tested channel was Channel 3, CBC, and CBC News was being showed so it should have CC if it works.
I know the buying a new terminal would definitely get CC, but the owner might not want to do it, as they just bought off the rental HD box for $100. from Shaw lately (after they started charging $20 / month for renting, after 1 year free rental ended).
Any info appreciated. BTW, the "power off, press menu" shows up nothing on the screen at all, no such User Settings menu at all, unlike newer models.
I also tried searching on this forum and other forums, and not much I can find.