Telus TV Complaint & Rant Thread - Page 37 - Canadian TV, Computing and Home Theatre Forums

HiDefBob · 2013-03-21, 12:20 AM

I think the hard drive on my CIS430 is starting to fail. Occasionally it makes a screaching sound and all controls are locked out. The only way solution is to unplug the unit and reboot.
I had a call into for a technician visit today but I cancelled because I was told by the tech on a pre-visit call that the only solution was to replace my unit with a new one in which case I would lose all my current recordings. He told me that there is no way to transfer my recordings to a new unit.
I asked about an external HD. He said the reason that Telus does not allow you to connect an external hard drive is because of copyright infringements! I asked then why does Bell TV and Shaw Direct provide for external hard drives. He had no answer! Their expanation does not make any sense. If there were copyright issues you would not be allowed to record on a PVR at all!
So, I will wait until at least I have watched all the recordings on my CIS640 or just wait until the unit fails completely!

DTVGuy · 2013-03-21, 12:27 AM

What size HDD do you have in it? If you get a new one, at least you'll get the latest with 500GB.

I agree about losing recordings - it happened once to me on Bell. It sucks!

ae_collector · 2013-03-21, 12:32 AM

I was under the impression with the other providers PVR and an external HD you are still unable to watch recordings on the external HD via your recently replaced PVR. The external HD is locked to the PVR so this solution to not losing recordings if your PVR has to be replaced would not work. This also prevents you from moving your recordings between PVR's like you used to be able to accomplish with a video tape.

While losing recordings is painful, it isn't as painful as both losing the recordings AND having to buy a new PVR!

BKman74 · 2013-03-21, 11:59 PM

why would they put USB drives on the recievers if you can't connect a hard drive to it!???

DTVGuy · 2013-03-22, 11:34 AM

USB ports can be used as a service port, not necessarily for a USB drive.

brownstar · 2013-03-22, 11:58 AM

I use mine to charge my phone

monishb · 2013-05-02, 02:08 PM

I currently have telus optik TV with internet and a landline . I am moving down the road about 950 meters but no optik TV is available what gives? Is there any way to ask telus to expand coverage?

stationg · 2013-05-03, 12:40 AM

I heard that Telus raised customers rates that were on contract??? And apparently it made the news. My friend is on a contract and upset about it....he called in and they gave him one year at his current rate as agreed upon signing the contract.

That sounds nasty by Telus.

xpablo · 2013-05-03, 03:34 PM

The recordings on Bell Ext Hard drive are encrypted and the encryption key is locked to the account so any PVR receiver on the same account can view the recordings.

I guess Cisco is unable to provide a similar encryption method to their STB's or maybe it's patented, therefore there is no external hard drive feature in the software.

x katt x · 2013-05-16, 04:41 PM

Hey, Stationg. Here's whats going on with that.

In the past, telus service agreements used to come with price protection on monthly rates. Modern telus service agreements do not protect the monthly plan price.

The service agreement is there only for STB rental discounts on TV or as a prerequisite on HS for the free gifts.

from telus.com

Our service agreements explained

A service agreement for a fixed term (for instance 3 years) is used when you take a special offer when subscribing to TELUS services. The offer may include a valuable gift or free TV hardware rentals (worth up to $900). You may also be able to save money by avoiding installation fees.
http://telus.com/content/help/billin...ice-agreements

2013-03-21, 12:20 AM	#541
HiDefBob Join Date: May 2004 Location: Vancouver Posts: 1,273	I think the hard drive on my CIS430 is starting to fail. Occasionally it makes a screaching sound and all controls are locked out. The only way solution is to unplug the unit and reboot. I had a call into for a technician visit today but I cancelled because I was told by the tech on a pre-visit call that the only solution was to replace my unit with a new one in which case I would lose all my current recordings. He told me that there is no way to transfer my recordings to a new unit. I asked about an external HD. He said the reason that Telus does not allow you to connect an external hard drive is because of copyright infringements! I asked then why does Bell TV and Shaw Direct provide for external hard drives. He had no answer! Their expanation does not make any sense. If there were copyright issues you would not be allowed to record on a PVR at all! So, I will wait until at least I have watched all the recordings on my CIS640 or just wait until the unit fails completely! __________________ WOW TV is here! NTSC RIP! Shaw Direct/Bell TV/Telus Optik

2013-03-21, 12:32 AM	#543
ae_collector Join Date: Jul 2009 Location: Coquitlam BC Posts: 601	I was under the impression with the other providers PVR and an external HD you are still unable to watch recordings on the external HD via your recently replaced PVR. The external HD is locked to the PVR so this solution to not losing recordings if your PVR has to be replaced would not work. This also prevents you from moving your recordings between PVR's like you used to be able to accomplish with a video tape. While losing recordings is painful, it isn't as painful as both losing the recordings AND having to buy a new PVR! __________________ -- TELUS Employee but I Don't Speak for TELUS --

2013-05-03, 12:40 AM	#548
stationg Join Date: Mar 2007 Location: Downtown Vancouver Posts: 1,045	I heard that Telus raised customers rates that were on contract??? And apparently it made the news. My friend is on a contract and upset about it....he called in and they gave him one year at his current rate as agreed upon signing the contract. That sounds nasty by Telus. __________________ Gateway, Yamaha Receiver, 58" Panasonic 3D TV, Xbox360, PS3, Panasonic 3D Bluray Player, Definitive Speakers, SVS Sub

2013-05-16, 04:41 PM	#550
x katt x Join Date: Jul 2010 Location: Edmonton-Telus HD Rep Posts: 95	Hey, Stationg. Here's whats going on with that. In the past, telus service agreements used to come with price protection on monthly rates. Modern telus service agreements do not protect the monthly plan price. The service agreement is there only for STB rental discounts on TV or as a prerequisite on HS for the free gifts. from telus.com Our service agreements explained A service agreement for a fixed term (for instance 3 years) is used when you take a special offer when subscribing to TELUS services. The offer may include a valuable gift or free TV hardware rentals (worth up to $900). You may also be able to save money by avoiding installation fees. http://telus.com/content/help/billin...ice-agreements __________________ My opinions are all my own.

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2013-03-21, 12:27 AM	#542
DTVGuy Join Date: May 2009 Location: Edmonton Posts: 204	What size HDD do you have in it? If you get a new one, at least you'll get the latest with 500GB. I agree about losing recordings - it happened once to me on Bell. It sucks!

2013-03-21, 11:59 PM	#544
BKman74 Join Date: Feb 2011 Location: Vancouver, BC - CIS 430-500 Posts: 142	why would they put USB drives on the recievers if you can't connect a hard drive to it!???

2013-03-22, 11:34 AM	#545
DTVGuy Join Date: May 2009 Location: Edmonton Posts: 204	USB ports can be used as a service port, not necessarily for a USB drive.

2013-03-22, 11:58 AM	#546
brownstar Join Date: Jan 2010 Posts: 532	I use mine to charge my phone

2013-05-02, 02:08 PM	#547
monishb Rookie Join Date: Mar 2013 Posts: 2	I currently have telus optik TV with internet and a landline . I am moving down the road about 950 meters but no optik TV is available what gives? Is there any way to ask telus to expand coverage?

2013-05-03, 03:34 PM	#549
xpablo Join Date: Jan 2004 Posts: 62	The recordings on Bell Ext Hard drive are encrypted and the encryption key is locked to the account so any PVR receiver on the same account can view the recordings. I guess Cisco is unable to provide a similar encryption method to their STB's or maybe it's patented, therefore there is no external hard drive feature in the software.