FibreOp TV Glitches/Quality - Canadian TV, Computing and Home Theatre Forums

Columbus007 · 2012-06-25, 08:58 PM

I've had Bell Aliant FibreOp for about 8 months now. When watching TV, every once in a while (at most maybe once or twice per 30 minutes), the TV signal glitches and sort of skips and shows a lot of video artifacts and the sound skips.

Sometimes it happens more than others - mostly when I really want to watch something. Sometimes it happens on one channel more than another. I can't tell if it happens more on HD channels than SD - it happens on both.

I've done things like restart the system through the MediaRoom menu, restart the router, etc. and the problem always comes back.

Does anyone else have this problem, or found a way to remedy it?

file · 2012-06-25, 09:00 PM

What is happening on your internet connection at the same time? (Do you have kids torrenting for example)

FuzzFace · 2012-06-26, 06:50 AM

are you seeing the problem on all the stbs? what type of cable is connecting your stbs to the modem?

Columbus007 · 2012-06-26, 04:43 PM

My Internet connectivity is unaffected, and seems to have nothing to do with the TV quality. I can be downloading torrents at 3.4 MB/s, and the TV works great, and have all the computers turned off, and the TV signal be glitchy.

My PVR is connected with network cable (CAT5E) to the router.

We only watch TV on the main PVR - we have a 2nd TV in the basement with another STB, but we never watch it... so I don't know if that's affected too.

FuzzFace · 2012-06-26, 05:08 PM

I would call in and request a tech to come out and look into it, if your pvr is on cat5 and you still get pixelization something is wrong, aliant offeres evening(after 5) and weekend appointments so you shouldn't need to take time off

Commander_Kang · 2012-06-27, 08:52 PM

I certainly notice occasional glitches & pixelization, but It's hard to know whose fault it is: the Network or Bell Aliant. I record The Daily Show and Colbert Report in HD off of the CTVHE channel, and watch them daily. For some reason, The Daily Show in particular seems to occasionally suffer from a HUGE red push in the picture (everything tinted red, especially flesh tones). The sound on The Daily Show has been very glitchy at times, too. Not sure if this is a problem with CTV, Comedy Central, or Bell Aliant.

Also, virtually anytime there is fast movement on screen, I find the picture becomes noticeably pixelated, to an annoying degree. The motion artifacts seem to be much more prevalent than on Bell Satellite.

At the end of the day, not sure what we can do about these issues, if anything. Will wait it out a while longer, then it may be time to "vote with your wallet", so to speak.

Kang

chr67 · 2012-06-28, 09:07 AM

I rarely see any defects in the picture, but with that said I DO tend to see some distortion at the time of software updates such as the one we recently had. HOPEFULLY that will change with time, maybe its the Actiontec that can't handle the load??? I would hope that with a world class network that we have on Fibreop we get the best picture and sound available to today! I do notice that AMC often has the best picture and sound, looks amazing on a 60 inch plasma, while I don't think true 5.1 is there the sound is better than most other channels

2012-06-25, 08:58 PM	#1
Columbus007 Rookie Join Date: Jan 2012 Posts: 8	FibreOp TV Glitches/Quality I've had Bell Aliant FibreOp for about 8 months now. When watching TV, every once in a while (at most maybe once or twice per 30 minutes), the TV signal glitches and sort of skips and shows a lot of video artifacts and the sound skips. Sometimes it happens more than others - mostly when I really want to watch something. Sometimes it happens on one channel more than another. I can't tell if it happens more on HD channels than SD - it happens on both. I've done things like restart the system through the MediaRoom menu, restart the router, etc. and the problem always comes back. Does anyone else have this problem, or found a way to remedy it?

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2012-06-25, 09:00 PM	#2
file Join Date: Nov 2010 Location: Riverview, NB Posts: 761	What is happening on your internet connection at the same time? (Do you have kids torrenting for example)

2012-06-26, 06:50 AM	#3
FuzzFace Join Date: Jul 2007 Location: New Maryland, NB Posts: 292	are you seeing the problem on all the stbs? what type of cable is connecting your stbs to the modem?

2012-06-26, 04:43 PM	#4
Columbus007 Rookie Join Date: Jan 2012 Posts: 8	My Internet connectivity is unaffected, and seems to have nothing to do with the TV quality. I can be downloading torrents at 3.4 MB/s, and the TV works great, and have all the computers turned off, and the TV signal be glitchy. My PVR is connected with network cable (CAT5E) to the router. We only watch TV on the main PVR - we have a 2nd TV in the basement with another STB, but we never watch it... so I don't know if that's affected too.

2012-06-26, 05:08 PM	#5
FuzzFace Join Date: Jul 2007 Location: New Maryland, NB Posts: 292	I would call in and request a tech to come out and look into it, if your pvr is on cat5 and you still get pixelization something is wrong, aliant offeres evening(after 5) and weekend appointments so you shouldn't need to take time off

2012-06-27, 08:52 PM	#6
Commander_Kang Join Date: Jan 2010 Posts: 91	I certainly notice occasional glitches & pixelization, but It's hard to know whose fault it is: the Network or Bell Aliant. I record The Daily Show and Colbert Report in HD off of the CTVHE channel, and watch them daily. For some reason, The Daily Show in particular seems to occasionally suffer from a HUGE red push in the picture (everything tinted red, especially flesh tones). The sound on The Daily Show has been very glitchy at times, too. Not sure if this is a problem with CTV, Comedy Central, or Bell Aliant. Also, virtually anytime there is fast movement on screen, I find the picture becomes noticeably pixelated, to an annoying degree. The motion artifacts seem to be much more prevalent than on Bell Satellite. At the end of the day, not sure what we can do about these issues, if anything. Will wait it out a while longer, then it may be time to "vote with your wallet", so to speak. Kang

2012-06-28, 09:07 AM	#7
chr67 Join Date: May 2011 Posts: 129	I rarely see any defects in the picture, but with that said I DO tend to see some distortion at the time of software updates such as the one we recently had. HOPEFULLY that will change with time, maybe its the Actiontec that can't handle the load??? I would hope that with a world class network that we have on Fibreop we get the best picture and sound available to today! I do notice that AMC often has the best picture and sound, looks amazing on a 60 inch plasma, while I don't think true 5.1 is there the sound is better than most other channels