Called SiriusXM US for a better offer on a second radio - Canadian TV, Computing and Home Theatre Forums

jcol · 2012-05-08, 09:38 AM

I created an online account with SiriusXM US a few weeks ago and am paying pretty much full price for one radio. I have a second XM radio that I'd like to add to my account and this time I thought I would call in and see if I could get a better deal then the $9.99 per month listed on the website. I first tried to call last evening and waited 20 minutes before I gave up so I tried again first think this morning. This time it was a 10 minute wait but I did finally get to speak with a customer support person. I was unable to get anything other then what is on the website for a second radio. I believe the person I was speaking with was from a call center outside of the US. Can anyone suggest a better time to call and who I need to talk to? I have seen numerous posts about people getting better deals but perhaps those deals are offered when people threaten to cancel the service?? I have also seen some promo codes but I don't recall seeing a place to use these codes on the website so I assume you still have to speak with a CSR to use them?? Any advice would be appreciated.

Davage · 2012-05-09, 10:09 AM

I have a US XM subscription. Last week I cancelled a radio, and 6 days later they emailed me a 70% off offer. I have signed up 6 months for $25. The number I called, which put me directly through to a US call centre was 877-585-1268

When the fellow answered the phone, he was asking how he could activate service for me. He was able to give me the 6 months for $25 deal.

jcol · 2012-05-09, 12:01 PM

Hi Davage, thanks for the reply. I will try that number and hopefully get a better offer but I see that in your case you had to cancel before an offer was made. I'm not really in the position to cancel at this time as I am committed for a year on my primary radio.

steelers2005 · 2012-05-09, 12:28 PM

Hello, It would be hard to get a deal on your other radio when you are a current member. I tried.This is what i did to get a deal on my other radio. Phone xm create a new account using someone else, in my case my wife and work out a deal.

Goodluck.

2012-05-08, 09:38 AM	#1
jcol Join Date: Oct 2002 Location: Kingston, Ontario Posts: 427	Called SiriusXM US for a better offer on a second radio I created an online account with SiriusXM US a few weeks ago and am paying pretty much full price for one radio. I have a second XM radio that I'd like to add to my account and this time I thought I would call in and see if I could get a better deal then the $9.99 per month listed on the website. I first tried to call last evening and waited 20 minutes before I gave up so I tried again first think this morning. This time it was a 10 minute wait but I did finally get to speak with a customer support person. I was unable to get anything other then what is on the website for a second radio. I believe the person I was speaking with was from a call center outside of the US. Can anyone suggest a better time to call and who I need to talk to? I have seen numerous posts about people getting better deals but perhaps those deals are offered when people threaten to cancel the service?? I have also seen some promo codes but I don't recall seeing a place to use these codes on the website so I assume you still have to speak with a CSR to use them?? Any advice would be appreciated.

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2012-05-09, 10:09 AM	#2
Davage Join Date: Apr 2009 Location: London, Ontario Posts: 76	I have a US XM subscription. Last week I cancelled a radio, and 6 days later they emailed me a 70% off offer. I have signed up 6 months for $25. The number I called, which put me directly through to a US call centre was 877-585-1268 When the fellow answered the phone, he was asking how he could activate service for me. He was able to give me the 6 months for $25 deal.

2012-05-09, 12:01 PM	#3
jcol Join Date: Oct 2002 Location: Kingston, Ontario Posts: 427	Hi Davage, thanks for the reply. I will try that number and hopefully get a better offer but I see that in your case you had to cancel before an offer was made. I'm not really in the position to cancel at this time as I am committed for a year on my primary radio.

2012-05-09, 12:28 PM	#4
steelers2005 Join Date: Apr 2007 Location: Winnipeg Posts: 99	Hello, It would be hard to get a deal on your other radio when you are a current member. I tried.This is what i did to get a deal on my other radio. Phone xm create a new account using someone else, in my case my wife and work out a deal. Goodluck.