Shaw Friends: Loyalty reward program - Page 23 - Canadian TV, Computing and Home Theatre Forums

downbeat · 2012-07-26, 02:07 AM

Hi all: Here's a quick reminder of our policy on quoting messages.
Please do not quote an entire post. Rather, use only a short excerpt to help put your own message in context.
Additionally, please do not quote the post immediately preceding your own as it makes threads harder to read.
Thanks for your understanding and your co-operation.

bowmah · 2012-08-01, 08:26 PM

I thought as a Shaw friend, we got a bump in bandwidth. I still see 400GB in the Shaw portal for BB50. What is up?

Jason316 · 2012-08-01, 08:43 PM

yeah i have been with shaw friends since March and i always see 400GB has well for BB50

bowmah · 2012-08-01, 08:45 PM

Get this, you have to MANUALLY chat concierge to get this added on. And if you are a double play customer, it's only +25GB, not 50GB.

MetroVan · 2012-08-01, 10:13 PM

I noticed the same thing back in March and it still hasn't been updated, i.e., the stated "Included Usage" on my "View Usage" page still doesn't take into account the extra 25 GB I should be getting for being a double-play customer.

I also did the chat thingy and got this reply: "We have retrieved your account information. While Shaw Friends does supply you with an additional 25GB of data, it is not reflected in Customer Center as of yet. Our engineers are working to integrate the Shaw Friends benefits fully with Customer Center."

In other words, the extra goodness was already on my account, so it wasn't necessary to contact them to get it added on.

So should or shouldn't you contact them? If anyone has any doubts, it took me no time at all to connect via Concierge Chat.

Zod · 2012-08-02, 11:20 AM

I don't see it either. I've been using 500gb-700gb on bb50. Shaw hasn't been harassing me about it, so there's been no need to worry about the extra 50gb's yet.

I'd probably switch to bb100 if it didn't mean messing with my currently bundling (which means my bill would go up more than the 10 or 20 dollars it should for a bb100 package).

Shaw is supposed to rollout an automatic bump up program. I'm guessing they'll need to figure out the shaw friends gb's before implementation.

Crash7 · 2012-08-02, 05:47 PM

My bandwidth upgrade has been showing for a few months now. I have 500GB with BB100 and my limit shows 550GB with the upgrade.

Jason316 · 2012-08-02, 08:18 PM

anyone know when the "bump up" program begins? i heard it was this month

ShawnB · 2012-08-28, 09:05 AM

I have a question reguarding the lifetime warrenty they don't offer anymore.
I have it because i was lucky enough to sign up early but am sick of Shaw and the constant sound drop outs so i'll be canceling my service very soon but i was wondering if i sold or transfered my gateway to someone who also has the lifetime warrenty do they get that for the gateway i sell or are they out of luck?

Since it's Shaw i'd expect them to be out of luck but sometimes Shaw does the right thing and surprises me so i figured i'd ask.

I can't wait to cancel and have them ask why and explain it's because you refused to fix the sound drop outs and told me to cancel if i didn't like it.
Will be a fun little chat with how crappy a service they provide.

northshoresteve · 2012-08-28, 11:54 AM

Idea: add more preregistered devices especially to High Speed Light which only has one (1) device, please.

I have grown to appreciate the Shaw Exo WiFi hot spots. In Vancouver there is often one where I am waiting for a bus or hanging out. We have 2 cell phones & a wifi only tablet. I would think most families have more.

Even though the data used is added to your Shaw account usage, High Speed Light only has one (1) slot for preregistered devices for Shaw open WiFi.

Why not make it 3 like most of the Internet plans ?

rocketsan22 · 2012-08-28, 12:57 PM

Is there anywhere to read up on this "Shaw Friends"? New customer here...

shawsean · 2012-08-28, 01:00 PM

@ShawnB - Yes, if they had the grandfathered lifetime warranty on their account the new equipment they purchased would also be covered.

Also - I'm sorry to hear things still haven't been resolved regarding your sound drops. If you're okay with it I'd like to try and resolve the issue again for you. I know we haven't been able to correct the issue yet, but I'd like to give it one more shot - let me know.

@northshoresteve - That's a great suggestion Steve, I've passed that along to the proper channels.

Cheers.

GamerGuy · 2012-08-28, 01:28 PM

Shaw Friends

Though it's not what it once was.

Here is what my bill used to say:

Quote:

As a member of Shaw Friends, you have access to benefits including a lifetime hardware warranty,
Concierge Service, additional Internet data, free Distinctive Ring, 15% off NHL Centre Ice and NFL
Sunday Ticket and free service installation. Don't forget to also keep an eye on your inbox for amazing
Shaw Friends ongoing rewards! Visit shaw.ca/shawfriends for more information.

(I swear that used to say: (paraphrasing) "...on current and any new hardware purchased..."

Now this is what it says:

Quote:

As a member of Shaw Friends, you have access to benefits including special Concierge Service,
additional Internet data, free Distinctive Ring, 15% off NHL Centre Ice and NFL Sunday Ticket and
complimentary installation. Don't forget to also keep an eye on your email inbox for ongoing Shaw
Friends rewards including special discounts and exclusive contests! Visit shaw.ca/shawfriends for
more information

johnnucleo · 2012-09-07, 07:47 PM

Quote:

Originally Posted by bowmah

Get this, you have to MANUALLY chat concierge to get this added on. And if you are a double play customer, it's only +25GB, not 50GB.

Interesting. I asked in concierge chat to have my 25GB added and this was our conversation:

Me:
just curious about the extra 25gb data being on shaw friends. how do i know if it's been added to my included usage? It doesn't seem to be added when I look at the "view usage" screen

Shaw Rep:
It's something that's going to be applied automatically in the near future. We don't have any hard dates at this time but it should be soon

Me:
added to the view usage screen, or added to my account?

Shaw Rep:
Well, added to your account which will of course show up on the usage as well

Me:
so shaw states that shaw "friends" have extra 25gb data, but in reality we don't? that can't be right can it?

Shaw Rep:
You don't need to worry about it as we're not even monitoring the data right now. We're still upgrading everything, and once we do monitor you will have the extra space

So - This guy is saying that he can't add the extra bandwidth because it's not physically possible? Weird. Also they don't monitor usage yet? Is this true?

Zod · 2012-09-08, 12:41 PM

I think its fairly true.

Between this forum and the broadbandreports forum I've only heard of one person complaining about shaw harassing them about bandwidth use. If they were harassing people I think we'd here more about it.

I think Shaw is still getting their ducks in a row. They haven't rolled out to the automatic upgrade thing for broadband either. I would imagine they'll have to resolve the extra bandwidth issue before turning on the autoupgrade tool.

I would agree.. Shaw is still figuring it out.

2012-07-26, 02:07 AM	#331
downbeat Moderator Join Date: Jul 2003 Location: Calgary Posts: 3,590	Quick reminder on quotes Hi all: Here's a quick reminder of our policy on quoting messages. Please do not quote an entire post. Rather, use only a short excerpt to help put your own message in context. Additionally, please do not quote the post immediately preceding your own as it makes threads harder to read. Thanks for your understanding and your co-operation.

2012-08-01, 08:26 PM	#332
bowmah Join Date: Oct 2002 Posts: 530	Shaw Friends = extra bandwidth? I thought as a Shaw friend, we got a bump in bandwidth. I still see 400GB in the Shaw portal for BB50. What is up?

2012-08-28, 11:54 AM	#340
northshoresteve Rookie Join Date: Apr 2012 Location: Vancouver Posts: 12	a feature to add to Friends (or just to subscribers) Idea: add more preregistered devices especially to High Speed Light which only has one (1) device, please. I have grown to appreciate the Shaw Exo WiFi hot spots. In Vancouver there is often one where I am waiting for a bus or hanging out. We have 2 cell phones & a wifi only tablet. I would think most families have more. Even though the data used is added to your Shaw account usage, High Speed Light only has one (1) slot for preregistered devices for Shaw open WiFi. Why not make it 3 like most of the Internet plans ?

2012-08-28, 01:00 PM	#342
shawsean Join Date: Jul 2010 Location: Vernon, BC Posts: 195	@ShawnB - Yes, if they had the grandfathered lifetime warranty on their account the new equipment they purchased would also be covered. Also - I'm sorry to hear things still haven't been resolved regarding your sound drops. If you're okay with it I'd like to try and resolve the issue again for you. I know we haven't been able to correct the issue yet, but I'd like to give it one more shot - let me know. @northshoresteve - That's a great suggestion Steve, I've passed that along to the proper channels. Cheers. __________________ Sean - Shaw Community Manager Official Shaw Employee on Digital Home

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

2012-08-01, 08:43 PM	#333
Jason316 Join Date: Sep 2011 Location: North Vancouver, BC Posts: 274	yeah i have been with shaw friends since March and i always see 400GB has well for BB50

2012-08-01, 08:45 PM	#334
bowmah Join Date: Oct 2002 Posts: 530	Get this, you have to MANUALLY chat concierge to get this added on. And if you are a double play customer, it's only +25GB, not 50GB.

2012-08-01, 10:13 PM	#335
MetroVan Join Date: Jan 2011 Location: Vancouver Posts: 122	I noticed the same thing back in March and it still hasn't been updated, i.e., the stated "Included Usage" on my "View Usage" page still doesn't take into account the extra 25 GB I should be getting for being a double-play customer. I also did the chat thingy and got this reply: "We have retrieved your account information. While Shaw Friends does supply you with an additional 25GB of data, it is not reflected in Customer Center as of yet. Our engineers are working to integrate the Shaw Friends benefits fully with Customer Center." In other words, the extra goodness was already on my account, so it wasn't necessary to contact them to get it added on. So should or shouldn't you contact them? If anyone has any doubts, it took me no time at all to connect via Concierge Chat.

2012-08-02, 11:20 AM	#336
Zod Join Date: Jul 2006 Posts: 594	I don't see it either. I've been using 500gb-700gb on bb50. Shaw hasn't been harassing me about it, so there's been no need to worry about the extra 50gb's yet. I'd probably switch to bb100 if it didn't mean messing with my currently bundling (which means my bill would go up more than the 10 or 20 dollars it should for a bb100 package). Shaw is supposed to rollout an automatic bump up program. I'm guessing they'll need to figure out the shaw friends gb's before implementation.

2012-08-02, 05:47 PM	#337
Crash7 Join Date: Jun 2005 Location: Edmonton Posts: 491	My bandwidth upgrade has been showing for a few months now. I have 500GB with BB100 and my limit shows 550GB with the upgrade.

2012-08-02, 08:18 PM	#338
Jason316 Join Date: Sep 2011 Location: North Vancouver, BC Posts: 274	anyone know when the "bump up" program begins? i heard it was this month

2012-08-28, 09:05 AM	#339
ShawnB Join Date: Mar 2012 Location: Vancouver Posts: 133	I have a question reguarding the lifetime warrenty they don't offer anymore. I have it because i was lucky enough to sign up early but am sick of Shaw and the constant sound drop outs so i'll be canceling my service very soon but i was wondering if i sold or transfered my gateway to someone who also has the lifetime warrenty do they get that for the gateway i sell or are they out of luck? Since it's Shaw i'd expect them to be out of luck but sometimes Shaw does the right thing and surprises me so i figured i'd ask. I can't wait to cancel and have them ask why and explain it's because you refused to fix the sound drop outs and told me to cancel if i didn't like it. Will be a fun little chat with how crappy a service they provide.

2012-08-28, 12:57 PM	#341
rocketsan22 Join Date: May 2009 Posts: 58	Is there anywhere to read up on this "Shaw Friends"? New customer here...

2012-09-08, 12:41 PM	#345
Zod Join Date: Jul 2006 Posts: 594	I think its fairly true. Between this forum and the broadbandreports forum I've only heard of one person complaining about shaw harassing them about bandwidth use. If they were harassing people I think we'd here more about it. I think Shaw is still getting their ducks in a row. They haven't rolled out to the automatic upgrade thing for broadband either. I would imagine they'll have to resolve the extra bandwidth issue before turning on the autoupgrade tool. I would agree.. Shaw is still figuring it out.