9200 Keeps Giving me the 004 error - Canadian TV, Computing and Home Theatre Forums

wesbell · 2008-12-22, 10:09 PM

My 9200 keeps giving the 004 error and i cant find what it means. I reboot the reciever and it seems to work for a day now and gies th errors again. Anyone else had this problem?

i hate tv · 2008-12-22, 10:30 PM

Is it saying anything else?
Do you have a sw44 installed?
Have you tried running a check switch? ( Menu #6 #1 #1)

wesbell · 2008-12-22, 10:38 PM

yes have a sw44 switch installed along with a inline booster. The weather has not been the greatest the past few weeks, been losing HD channels. Was thinking about moving 82 to its seperate dish so i can fine tune both sats. Would losing signal give me this error code? Maybe just need a fine tuning? they been up there for over 3 years

Pinza · 2008-12-23, 01:03 PM

Inline booster.?

If the distance is too great then you would need 4 boosters, one for each line.

What else does it say on screen with Error 004.?

wesbell · 2008-12-23, 01:43 PM

ya an inline booster came with my 9200 package it goes a foot after the sw44 switch on line 1 out. From the dish to the sw44 (in the house it about 25 feet and then to the reciever its another 25 feet at most. The error says 004 please hold power down for 10 secs to continue viewing. Right now my signal is 82 100% and 91 is 78%. Its been fine for the last 2 days now, the weather has been better im guessing its the weather. Still thinking about separating the satellites so i can fine tune the sats.

Pinza · 2008-12-23, 02:01 PM

That is NOT an inline booster, it is a Power Inserter and is required to provide power to the SW44.

If you have run several "Check Switch's", I would run another with NO cables connected at the receiver. It will put the receiver back to its default state. Then connect the lines and run the "Check Switch" again.

wesbell · 2008-12-23, 03:55 PM

ok i did a check switch with no cables , and i got and better signal 86% on 91 on now and still 100% on 82. As soon as i turned a station in the HD channels i got the error again 004 turn channel or else press power button, i click on help it says contact bell expressvu. I turn channel everything is fine now. i check signal again when this happened and i had 100% on 82 which is HD sat.
Any other ideas?

Pinza · 2008-12-23, 03:58 PM

And the "Check Switch" does no show any errors.?

wesbell · 2008-12-23, 04:01 PM

no errors all green on both tuners

Pinza · 2008-12-23, 04:11 PM

Can you watch pre-recorded shows.?

It could still be an SW44 failure.

Do you have other receivers.? Maybe bring them to the 9200 location and test each line one by one.

dosborne · 2008-12-29, 03:02 PM

Are you sure you have it wired up correctly (i.e. was it ever working) and the power inserter is installed in the correct location (on the correct side of the switch) and has power?

wesbell · 2008-12-30, 11:09 AM

ya been working for 3 years or so. Seems to be fine after weather cleared up and did a few check switches. Not sure which it was

SomeLameName · 2012-07-18, 05:23 PM

ok so i had the same varient of the problem. I could view some channels, but when i changed the channel i would lose the signal. I have 2 other recievers that have absolutely no problem whatsoever. Here was my fix

go into menu. Press #6, #1, #1 to get to your signal status.
now go in and view details. What you should see is a page with 2 charts. Signal 1 and signal 2. Underneath should tell you if there is a readable signal.
below that should say signal aquired. Below that should say sw44.
mine said None. Meaning the receiver had not yet paired with the switch. so no go in and run a signal test. It takes about 5-10 minutes. This should pair the receiver with your switch. It fixed my problem.

However, if the test comes back flagging any transponders it could mean your switch is failing or is caput.

first thing you should do is run the test and make sure the receiver is getting all signals. if it's not it's likely your switch or your cables. Least likely your cables, more likely to be your switch.

NOW if your odd numbers are coming back as an issue it's your sat 1 section of the switch that's gone. alternately if it's the even transponders that are the issue it's the sat 2 that's the problem. In which case call your provider. But do the test first so you dont waste 75 dollars.

hope this helps or even gives you an idea of what to tell tech support so they can swiftly fix your problem.

have a good day and let me know how you make out.

Pinza · 2012-07-18, 07:45 PM

Do NOT hold your breath waiting for a reply there.....

This thread is almost 4 years OLD......lol

57 · 2012-07-18, 11:41 PM

SomeLameName: Do you know that the 9200 is obsolete and will need to be exchanged? See the following thread - read post 1.

http://www.digitalhome.ca/forum/showthread.php?t=146515

2012-07-18, 11:41 PM	#15
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,335	SomeLameName: Do you know that the 9200 is obsolete and will need to be exchanged? See the following thread - read post 1. http://www.digitalhome.ca/forum/showthread.php?t=146515 __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

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2008-12-22, 10:09 PM	#1
wesbell Join Date: Oct 2005 Posts: 21	9200 Keeps Giving me the 004 error My 9200 keeps giving the 004 error and i cant find what it means. I reboot the reciever and it seems to work for a day now and gies th errors again. Anyone else had this problem?

2008-12-22, 10:30 PM	#2
i hate tv Join Date: Mar 2007 Posts: 2,317	Is it saying anything else? Do you have a sw44 installed? Have you tried running a check switch? ( Menu #6 #1 #1)

2008-12-22, 10:38 PM	#3
wesbell Join Date: Oct 2005 Posts: 21	yes have a sw44 switch installed along with a inline booster. The weather has not been the greatest the past few weeks, been losing HD channels. Was thinking about moving 82 to its seperate dish so i can fine tune both sats. Would losing signal give me this error code? Maybe just need a fine tuning? they been up there for over 3 years

2008-12-23, 01:03 PM	#4
Pinza Veteran Join Date: Jul 2008 Location: GTA Posts: 8,684	Inline booster.? If the distance is too great then you would need 4 boosters, one for each line. What else does it say on screen with Error 004.?

2008-12-23, 01:43 PM	#5
wesbell Join Date: Oct 2005 Posts: 21	ya an inline booster came with my 9200 package it goes a foot after the sw44 switch on line 1 out. From the dish to the sw44 (in the house it about 25 feet and then to the reciever its another 25 feet at most. The error says 004 please hold power down for 10 secs to continue viewing. Right now my signal is 82 100% and 91 is 78%. Its been fine for the last 2 days now, the weather has been better im guessing its the weather. Still thinking about separating the satellites so i can fine tune the sats.

2008-12-23, 02:01 PM	#6
Pinza Veteran Join Date: Jul 2008 Location: GTA Posts: 8,684	That is NOT an inline booster, it is a Power Inserter and is required to provide power to the SW44. If you have run several "Check Switch's", I would run another with NO cables connected at the receiver. It will put the receiver back to its default state. Then connect the lines and run the "Check Switch" again.

2008-12-23, 03:55 PM	#7
wesbell Join Date: Oct 2005 Posts: 21	ok i did a check switch with no cables , and i got and better signal 86% on 91 on now and still 100% on 82. As soon as i turned a station in the HD channels i got the error again 004 turn channel or else press power button, i click on help it says contact bell expressvu. I turn channel everything is fine now. i check signal again when this happened and i had 100% on 82 which is HD sat. Any other ideas?

2008-12-23, 03:58 PM	#8
Pinza Veteran Join Date: Jul 2008 Location: GTA Posts: 8,684	And the "Check Switch" does no show any errors.?

2008-12-23, 04:01 PM	#9
wesbell Join Date: Oct 2005 Posts: 21	no errors all green on both tuners

2008-12-23, 04:11 PM	#10
Pinza Veteran Join Date: Jul 2008 Location: GTA Posts: 8,684	Can you watch pre-recorded shows.? It could still be an SW44 failure. Do you have other receivers.? Maybe bring them to the 9200 location and test each line one by one.

2008-12-29, 03:02 PM	#11
dosborne Veteran Join Date: Feb 2007 Location: Ottawa, ON - Sharp Aquos 52" LCD - Bell 9200, 4x5900, 3x3100, E50 DVD-R, Harmony 880, Garmin C550 Posts: 2,814	Are you sure you have it wired up correctly (i.e. was it ever working) and the power inserter is installed in the correct location (on the correct side of the switch) and has power?

2008-12-30, 11:09 AM	#12
wesbell Join Date: Oct 2005 Posts: 21	ya been working for 3 years or so. Seems to be fine after weather cleared up and did a few check switches. Not sure which it was

2012-07-18, 05:23 PM	#13
SomeLameName Rookie Join Date: Jul 2012 Posts: 1	ok so i had the same varient of the problem. I could view some channels, but when i changed the channel i would lose the signal. I have 2 other recievers that have absolutely no problem whatsoever. Here was my fix go into menu. Press #6, #1, #1 to get to your signal status. now go in and view details. What you should see is a page with 2 charts. Signal 1 and signal 2. Underneath should tell you if there is a readable signal. below that should say signal aquired. Below that should say sw44. mine said None. Meaning the receiver had not yet paired with the switch. so no go in and run a signal test. It takes about 5-10 minutes. This should pair the receiver with your switch. It fixed my problem. However, if the test comes back flagging any transponders it could mean your switch is failing or is caput. first thing you should do is run the test and make sure the receiver is getting all signals. if it's not it's likely your switch or your cables. Least likely your cables, more likely to be your switch. NOW if your odd numbers are coming back as an issue it's your sat 1 section of the switch that's gone. alternately if it's the even transponders that are the issue it's the sat 2 that's the problem. In which case call your provider. But do the test first so you dont waste 75 dollars. hope this helps or even gives you an idea of what to tell tech support so they can swiftly fix your problem. have a good day and let me know how you make out.

2012-07-18, 07:45 PM	#14
Pinza Veteran Join Date: Jul 2008 Location: GTA Posts: 8,684	Do NOT hold your breath waiting for a reply there..... This thread is almost 4 years OLD......lol