Sony SXRD, SXRD-XBR (LCoS, Not LCD) Optical Block Problems - Page 41 - Canadian TV, Computing and Home Theatre Forums

Berty · 2012-06-27, 06:37 AM

Quick update.
In an email to Sony I mentioned there's no Sony store here, so they replied they'd send an e-coupon which can be used online. Sounds good, but they sent a gift card (only good at a store) instead which means either send it back and wait 2 weeks for a replacement or travel 140KM to the nearest Sony store.
I also mentioned the price difference in the email and the reply was we don't price match and yet on the Sony website it suggests a phone call for better pricing.

Because I couldn't pursue an online purchase with the gift card I left it at that. As luck has it, the price on the HX750 dropped 400 bucks lately so I phoned the Edmonton store and the manager said they have one and come on up and he'd work with me on the shipping. Nice guy, gave me the online shipping price ($50.00) which is less than his normal in-city rate of $70.00.
In a day or two Purolator should be knocking at my door with a nice new TV.

Berty · 2012-07-03, 05:53 AM

...and finally. Got the TV the next day!!! NICE!!!!!!!!
Sony sent "how did we do" type surveys. I complained about the lack of e-coupon and pricing. They sent a 25 dollar e-coupon for my next purchase just for completing the survey. I'll take that.

The "office of the president of Sony Canada" also sent a more personal email asking about the whole experience.

abraham66 · 2012-09-04, 11:40 PM

Where can I get a replacement fan for a KDS-R60XBR2? Thanks.

reidw · 2012-09-05, 09:52 AM

Since early April my five year old SXRD (KDS60-A2000) has been flashing a warning message at powerup that the bulb is nearing the end of its life. It is now Sept. and aside from taking about 5 extra seconds to reach full brightness it is working fine. Has anyone else had this experience? I do have a spare bulb but am waiting it out to see just how long the bulb will continue to work. Has anyone else done this? If so how long did the bulb last after the message appeared? Thanx.

heypeterman · 2012-09-06, 01:04 PM

I'm pretty sure that warning is just set on a timer based on the hours of operation. The bulb could fail anytime so I'd just use it until the picture starts to look worse.

goldenegg · 2013-03-13, 11:55 AM

I have a KDS-50A2000 with this issue and have been told by Sony that I'm SOL and need to pay for service. Should I just call back and speak with another agent? I called 877-899-SONY

Jetranger · 2013-03-13, 12:20 PM

Sony Service/Warranty reps can sometimes be hit and miss. Try calling back again and see if you get any further with a different rep. If you give them your email address, or just email them with the same questions, they will follow up with a 'how did we do' type of email and you can restate your issues there. That seems to go back to a different department and I found I got the desired response once I had completed their 'questionnaire'. Remember to be polite while relating your frustration with the issues and dealing with the first rep.

goldenegg · 2013-03-13, 02:22 PM

I called back and got another rep who was more helpful. He had me send in various pictures and said I should be hearing back in about 10 days. He alluded to getting a gift card for the Sony store, so we'll see what happens.

takeaim · 2013-05-14, 08:00 AM

anyone with recent updates on offers for the optical block issues? last post was about 2 mths ago with no update as to a resolution.

2012-06-27, 06:37 AM	#601
Berty Join Date: May 2007 Location: Alberta, Canada Posts: 242	Quick update. In an email to Sony I mentioned there's no Sony store here, so they replied they'd send an e-coupon which can be used online. Sounds good, but they sent a gift card (only good at a store) instead which means either send it back and wait 2 weeks for a replacement or travel 140KM to the nearest Sony store. I also mentioned the price difference in the email and the reply was we don't price match and yet on the Sony website it suggests a phone call for better pricing. Because I couldn't pursue an online purchase with the gift card I left it at that. As luck has it, the price on the HX750 dropped 400 bucks lately so I phoned the Edmonton store and the manager said they have one and come on up and he'd work with me on the shipping. Nice guy, gave me the online shipping price ($50.00) which is less than his normal in-city rate of $70.00. In a day or two Purolator should be knocking at my door with a nice new TV. __________________ Sony KDL-55HX750, (Shaw Gateway,3 portals) , Sony STR-DN1000, Sony BDP-S590, Logitech Harmony 650

2012-07-03, 05:53 AM	#602
Berty Join Date: May 2007 Location: Alberta, Canada Posts: 242	...and finally. Got the TV the next day!!! NICE!!!!!!!! Sony sent "how did we do" type surveys. I complained about the lack of e-coupon and pricing. They sent a 25 dollar e-coupon for my next purchase just for completing the survey. I'll take that. The "office of the president of Sony Canada" also sent a more personal email asking about the whole experience. __________________ Sony KDL-55HX750, (Shaw Gateway,3 portals) , Sony STR-DN1000, Sony BDP-S590, Logitech Harmony 650

2012-09-05, 09:52 AM	#604
reidw Veteran Join Date: Aug 2007 Location: Stratford, PE. Posts: 2,508	Bulb Warning. Is it Real? Since early April my five year old SXRD (KDS60-A2000) has been flashing a warning message at powerup that the bulb is nearing the end of its life. It is now Sept. and aside from taking about 5 extra seconds to reach full brightness it is working fine. Has anyone else had this experience? I do have a spare bulb but am waiting it out to see just how long the bulb will continue to work. Has anyone else done this? If so how long did the bulb last after the message appeared? Thanx.

2013-03-13, 12:20 PM	#607
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,373	Sony Service/Warranty reps can sometimes be hit and miss. Try calling back again and see if you get any further with a different rep. If you give them your email address, or just email them with the same questions, they will follow up with a 'how did we do' type of email and you can restate your issues there. That seems to go back to a different department and I found I got the desired response once I had completed their 'questionnaire'. Remember to be polite while relating your frustration with the issues and dealing with the first rep. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

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2012-09-04, 11:40 PM	#603
abraham66 Join Date: Jul 2005 Posts: 17	Where can I get a replacement fan for a KDS-R60XBR2? Thanks.

2012-09-06, 01:04 PM	#605
heypeterman Join Date: Mar 2008 Location: Calgary, AB - Shaw Posts: 132	I'm pretty sure that warning is just set on a timer based on the hours of operation. The bulb could fail anytime so I'd just use it until the picture starts to look worse.

2013-03-13, 11:55 AM	#606
goldenegg Join Date: Nov 2004 Posts: 15	I have a KDS-50A2000 with this issue and have been told by Sony that I'm SOL and need to pay for service. Should I just call back and speak with another agent? I called 877-899-SONY

2013-03-13, 02:22 PM	#608
goldenegg Join Date: Nov 2004 Posts: 15	I called back and got another rep who was more helpful. He had me send in various pictures and said I should be hearing back in about 10 days. He alluded to getting a gift card for the Sony store, so we'll see what happens.

2013-05-14, 08:00 AM	#609
takeaim Join Date: Nov 2006 Posts: 370	anyone with recent updates on offers for the optical block issues? last post was about 2 mths ago with no update as to a resolution.