voip.ms discussion

[MichelR]

5.1.6(LS)

The one I bought in February I believe that a 3.x version. The first thing I did was update the firmware.

[inocent]

Anyone know if porting Halifax numbers is going to be available soon?

[FunkyTown]

I've had 4 Halifax numbers ported since I joined VoIP.ms. Are they saying they don't do it now?

[m1k_3]

All incoming calls are going straight to vmail. I am not sure what happened. My setup had been working for almost a year.

The pap2t device says its registered and I can see on the voip.ms portal that it is registered.
I can log into the sub account with a soft client on my iphone and incoming calls work.

I have factory defaulted the pap2t and still all incoming calls go straight to vmail. Any other suggestions would be great.


edit 1
OK it's working.....After hours of troubleshooting, reconfiguring, unplugging routers, defaulting config of pap2t twice, I changed the voip.ms servers again and it started to magically work......Frustrating.

edit 2

There seems to be a problem with montreal. I can get an incoming call when on montreal as soon as I register. After a short period incoming calls go straight to vmail. I don't seem to be having problems when on Toronto.

[FunkyTown]

Whenever you change VoIP servers, you also need to change your DID to point to that server under Manage DIDs. If you forget that step, your calls will go to voicemail or whatever failover/unavailable was setup.

[m1k_3]

Hey FunkyTown....I never did change my DID POP but I just checked my account settings and under Manage DIDs my DID POP is set to Montreal. It seems to be working on Montreal now as well but was only working on Toronto earlier. I also noticed that I had 3CX logged into Toronto.

I have my ring group to ring my 3cx and ata sub accounts on incoming calls. If they are on different servers I wonder if that messes things up. I was having problems with Toronto earlier today(packet loss) so I changed to montreal on the ata and that was when incoming stopped working on my ata. I never changed my DID POP under Manage DIDs.

Mike

[FunkyTown]

Dialing out will always work. It's incoming calls that cannot work if you are registered to Toronto but your DID is assigned to Montreal. When the call comes in, it checks to see what server to go to. If you've got Montreal checked, it expects you to be registered to Montreal. There's no way it will ring if you're on the Toronto server.

[inocent]

Originally Posted by FunkyTown

I've had 4 Halifax numbers ported since I joined VoIP.ms. Are they saying they don't do it now?

I just asked chat support and they don't currently.

[FunkyTown]

It's likely due to issues they've been having with lousy support from their Halifax carriers. We can't get our numbers published in the white pages, and there have been several technical issues. I have an Ottawa number and never had an issue with it plus it's published in the white pages.

I'm hoping VoIP improves in Halifax. It's still years behind the rest of the county. Perhaps not enough interest in the HRM.

[m1k_3]

FunkyTown set me straight on my misconfiguration for incoming calls. I didnt change my pop when I changed my server. When troubleshooting I upgrading the firmware on my linksys to 5.1.6(LS) from 3.1.15(LS). Now I am having all kinds of problems with outgoing calls. I have long delays when dialing. Sometimes people answer before I hear a single ring. I am also getting a lot of fast busy signals when dialing out.

Here is my dial plan. I got this from Mangos site.

([23456789]11 | *xxx. | <:1613>[2-9]xxxxxxS0 | 1[2-9]xx[2-9]xxxxxxS0 | 011xxxxxx. | [#*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x].)

[MichelR]

This one is working relatively well for me - same firmware version as you:

(911S0|<:1613>[2-9]xxxxxx|1[2-9]xx[2-9]xxxxxxS0|[2-9]xx[2-9]xxxxxxS0|*xx|*xx.|[3468]11|822|0|00|[2-9]xxxxxx|4xxx|**275x.|xxxxxxxxxxxx.)

[m1k_3]

Thanks Michel. I tried that dial plan but I still get fast busy on outbound calls about 50 percent of the time. It seems like calls are more successful if I dial the number prior to hitting talk on cordless phone or redial. If I hit talk and then dial the number the success rate is much lower. Is it possible that it has something to do with the speed at which I am dialing?

Here is what the ATA is indicating when I get the fast busy.

Call 1 State: Invalid Call 2 State: Idle
Call 1 Tone: Ring Back Call 2 Tone: None

I did some debugging and it looks like the ATA is trying dial prior me entering all the digits. Below is an example of where it tried to dial after I entered the first 3 digits of the phone number


26/07/2012 11:25:34 PM [107] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> 2. Report digit 7 (1)(40 ms)


26/07/2012 11:25:34 PM [108] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> 2. Report digit 4 (1)(40 ms)


26/07/2012 11:25:34 PM [109] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> 2. Report digit 7 (1)(40 ms)


26/07/2012 11:25:34 PM [110] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> Calling:747@montreal2.voip.ms:0
26/07/2012 11:25:34 PM [111] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> [0:0]AUD ALLOC CALL (port=16386)


26/07/2012 11:25:34 PM [112] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> [0:0]RTP Rx Up


26/07/2012 11:25:34 PM [113] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> RSE_DEBUG: reference domain:montreal2.voip.ms


26/07/2012 11:25:34 PM [114] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> RSE_DEBUG: reference domain:montreal2.voip.ms


26/07/2012 11:25:34 PM [115] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> [0:0]AUD Rel Call


26/07/2012 11:25:34 PM [116] From: (192.168.1.113) Fac:0 Sev:0 Msg >>> CC:Failed w/ Calling

[nitrodigital]

Does anybody know what the heck is the deal with this send in your passport scan BS? I have been a customer for 2 years now, have sent them multiple new clients and now when its time for me to add funds i am going through the same BS i did when i first signed up... for security reasons...blabla...send in a passport FULL COLOR SCAN...meanwhile the people i referred to them are paying with Paypal no questions asked! I am ready to blow a fuse here because when i asked PATRICK 3 times WHY am i being screened and the people i referred to them are not, i get the same BS "for security reasons...".
Like WTF, i am not a muslim, am not a criminal, i am a white taxpaying law abiding citizen and they have my IP address and ive been using them for 2 years! Last time i got ripped off 35 bucks to pay western union because i went through the same endless loop of a mindless conversation with them.
I am an IT pro and even my 6 year old knows its insane to send a full color scan of your passport through the internet. I have been buying hundreds of items online for years without a problem, and i cant pay my friggin phone bill without being given the spanish inquisition?? Can someone please explain this insanity to me? I am now actively searching for whoever is the top of the food chain of this outfit so maybe i can get a non-BS answer. You would be amazed how many ceos will actually reply if you send them a well written letter... but i would hope this could be resolved in an easier manner, heck take my IP address right from this forum! It's not rocket science...
I truly regret sending this company more business.

[nitrodigital]

i am willing to pay by credit card, paypal, send them a cheque, a money order, email money transfer, or anything else but no...they want western union only used by shady enterprises to transfer the funds and charge me 35 bucks for nothing. If i do it that way no problem, no verification required.
Does anyone else see a problem with this situation?
I never had such a hard time getting someone to accept my money in my life.

[nitrodigital]

"VoIP.ms Portal is based on Customer feedback received in the last 4 years, and we still assist each user as if they were our unique customer. You might say that this sound cliche, but you have been our inspiration since day 1, and we'll forever be grateful for that."

From Steve Poirier's Linkden page.

Well Steve, i am a 2 year customer just trying to pay my bill and being treated like a criminal. I have referred over 4 people (renters of mine) to you who are now customers and paying by paypal no questions asked, yet i continue to be badgered with demands for my passport! I will not transmit a full color passport scan through the internet and i will take the 4 other subscribers down with me before i do that. The last email i received from your tech support was
2:02 PM and have gotten no response since.

I would appreciate you please attempt to walk the talk.
Your phone service is great but your customer appreciation is in a dire state.

I will be contacting Steve directly tomorrow if nothing is changed by then.

VoIP.ms Support support@voip.ms
2:02 PM (3 hours ago)

to me



Your support ticket has been updated:

Dear Customer,

For security reasons we validate our customer´s ID, as this also lowers the risk of impersonation abuse from other individuals. Our security department needs to validate with ID, all this procedures are for your account security , your ID is only used for this process and before that is delete from our system. I understand the inconvenient that may cause you.

You can be sure that all the information you provide is not shared with any third party or stored after this process.

Thank You


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VoIP.ms Customer Service