Question about Cell Carrier Practices. - Canadian TV, Computing and Home Theatre Forums

wagnerdepower · 2012-06-19, 04:10 PM

My Rogers Contract ends today, and I was told by a Rogers that I would be changed for an additional 30 days after I port my number over to Mobilicity.

The Rogers rep told me that this is standard practice with all carriers. Is this correct or is Rogers just trying to rip me off AGAIN.

recneps77 · 2012-06-19, 04:23 PM

They're trying to rip you off again, but they're right in it's standard practice - they all love you rip you off

Only the new guys are honest in that respect. If you have a wind or mobilicity line and cancel on day 30, you're not charged an extra month. You've paid up and they end the service before new charges incur.

The big guys have you hooked in for 3(?) years and hope you'll forget that you've actually prepaid for the month you're using since the start (i.e. when you pay a bill today, it's for the next month's base service, plus any additional fees you incurred over the last month).
So the extra 30 days is nothing but a gouge.

JamesK · 2012-06-19, 05:05 PM

^^^^
My bill for Rogers clearly shows the period that's being paid for. How soon before the contract end did wagnerdepower arrange for cancelling the service and start with Mobilicity?

wagnerdepower · 2012-06-19, 05:14 PM

My contract ends today. I'm heading up to the Mobilicity office today after work.

57 · 2012-06-19, 05:43 PM

The terms of service for your provider outline the charges at various times in the contract. They are outlined on their website. Many providers require a certain notification period.

TechGuy8 · 2012-06-19, 07:16 PM

Are you porting out your Rogers number to Mobilicity? If yes, Rogers will charge you 30 days of service that Rogers did not provide. File a complaint with CCTS online and get the refund.
http://www.ccts-cprst.ca/complaints/guide

CCTS will forward your complaint to Rogers. Rogers will call you. Stand on your ground and want the refund.

Deckster · 2012-06-19, 07:25 PM

You have to give 30 days of notice to cancel, you agreed to that when you signed up. Give the thirty days notice, on day 29 port your number. Then you'll only pay for one day of service that you didn't use.

TechGuy8 · 2012-06-19, 07:58 PM

^ You cannot port your number out if you give Rogers 30 days cancellation notice.

TorontoColin · 2012-06-19, 10:04 PM

As far as I know only Rogers/Fido engages in this practice, and if you pursue them they will refund it, eventually. No matter when you attempt to port, Rogers will try and bill you for an extra 30 days, which I believe is in violation of the CRTC porting rules. As mentioned, file a complaint with the CCTS.

Paolo · 2012-06-20, 09:42 AM

Quote:

Originally Posted by TechGuy8

^ You cannot port your number out if you give Rogers 30 days cancellation notice.

But you can give 30 days notice to port, its called a future dated port request.

wagnerdepower · 2012-06-20, 11:02 AM

Thanks for the input. I never got around to doing the switch last night, but I've discovered that Mobilicity is doing a break free weekend on June 23-24, offering $200 credit for porting my number. Everything is going to balance out. I think I can stand dealing with Rogers for a few more days.

I did find the 30 day clause in their 23 page Terms of Service.

north49 · 2012-06-28, 01:04 PM

Speaking of which why does the CRTC even allow this 30 day notice ?

spacyfoil · 2012-06-30, 03:20 AM

Eight years with Fido, it felt like I was told "Don't let the door hit you on the way out!"

I had specifically gone to store to ask a fido employee how to leave. He never suggested I should give notice. I did hear him say (to other customers)over and over about how bad Windmobile has a bad connection. To which I am still trying to figure out what he meant, I am with Wind now.

Anyways wanted to add, its not only monthly bill I was charged for but Also for Voicemail, text messages and Internet as I had that on my account at time of transfer.

I will Never Ever Recommend to Fido to anyone. They are immoral.

jshel101 · 2012-07-03, 04:03 PM

Rogers owns them, hence the reason for how bad they are

spacyfoil · 2012-11-21, 02:02 PM

Quote:

Originally Posted by TechGuy8

Are you porting out your Rogers number to Mobilicity? If yes, Rogers will charge you 30 days of service that Rogers did not provide. File a complaint with CCTS online and get the refund.
http://www.ccts-cprst.ca/complaints/guide

CCTS will forward your complaint to Rogers. Rogers will call you. Stand on your ground and want the refund.

Thank You TechGuy. The above site worked. I got:

Full refund for 1 month fee charged after I had left plus voicemail plus Data plus tax.

Unbelievable !!!! Thanks Brother.

2012-06-19, 04:10 PM	#1
wagnerdepower Join Date: Apr 2007 Location: Downtown Calgary Posts: 90	Question about Cell Carrier Practices. My Rogers Contract ends today, and I was told by a Rogers that I would be changed for an additional 30 days after I port my number over to Mobilicity. The Rogers rep told me that this is standard practice with all carriers. Is this correct or is Rogers just trying to rip me off AGAIN.

2012-06-19, 05:43 PM	#5
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	The terms of service for your provider outline the charges at various times in the contract. They are outlined on their website. Many providers require a certain notification period. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-06-19, 07:25 PM	#7
Deckster Join Date: Jul 2002 Location: Sudbury ON, and Red Lake ON Posts: 1,040	You have to give 30 days of notice to cancel, you agreed to that when you signed up. Give the thirty days notice, on day 29 port your number. Then you'll only pay for one day of service that you didn't use. __________________ TC-P54G25, JVC Receiver, Turbosound Impact 50 speakers, Turbosound Impact 110 Sub, Sony SA-WM500 Sub, Bell TV 9200

2012-06-19, 10:04 PM	#9
TorontoColin Moderator Join Date: Jun 2009 Location: Toronto, Wind Mobile, Rogers Cable, Teksavvy Extreme Cable Posts: 3,232	As far as I know only Rogers/Fido engages in this practice, and if you pursue them they will refund it, eventually. No matter when you attempt to port, Rogers will try and bill you for an extra 30 days, which I believe is in violation of the CRTC porting rules. As mentioned, file a complaint with the CCTS. __________________ Rules of the Forum \| DHC Help Desk DHC now supports Tapatalk for mobile devices!

2012-06-28, 01:04 PM	#12
north49 Join Date: Jun 2010 Posts: 73	Speaking of which why does the CRTC even allow this 30 day notice ? Last edited by 57; 2012-06-28 at 01:34 PM. Reason: Language

2012-06-19, 04:23 PM	#2
recneps77 Veteran Join Date: Apr 2007 Location: Whitby Posts: 2,815	They're trying to rip you off again, but they're right in it's standard practice - they all love you rip you off Only the new guys are honest in that respect. If you have a wind or mobilicity line and cancel on day 30, you're not charged an extra month. You've paid up and they end the service before new charges incur. The big guys have you hooked in for 3(?) years and hope you'll forget that you've actually prepaid for the month you're using since the start (i.e. when you pay a bill today, it's for the next month's base service, plus any additional fees you incurred over the last month). So the extra 30 days is nothing but a gouge.

2012-06-19, 05:05 PM	#3
JamesK Veteran Join Date: May 2009 Location: Mississauga Posts: 5,044	^^^^ My bill for Rogers clearly shows the period that's being paid for. How soon before the contract end did wagnerdepower arrange for cancelling the service and start with Mobilicity?

2012-06-19, 05:14 PM	#4
wagnerdepower Join Date: Apr 2007 Location: Downtown Calgary Posts: 90	My contract ends today. I'm heading up to the Mobilicity office today after work.

2012-06-19, 07:16 PM	#6
TechGuy8 Join Date: Feb 2010 Location: Cal Gary Posts: 295	Are you porting out your Rogers number to Mobilicity? If yes, Rogers will charge you 30 days of service that Rogers did not provide. File a complaint with CCTS online and get the refund. http://www.ccts-cprst.ca/complaints/guide CCTS will forward your complaint to Rogers. Rogers will call you. Stand on your ground and want the refund.

2012-06-19, 07:58 PM	#8
TechGuy8 Join Date: Feb 2010 Location: Cal Gary Posts: 295	^ You cannot port your number out if you give Rogers 30 days cancellation notice.

2012-06-20, 11:02 AM	#11
wagnerdepower Join Date: Apr 2007 Location: Downtown Calgary Posts: 90	Thanks for the input. I never got around to doing the switch last night, but I've discovered that Mobilicity is doing a break free weekend on June 23-24, offering $200 credit for porting my number. Everything is going to balance out. I think I can stand dealing with Rogers for a few more days. I did find the 30 day clause in their 23 page Terms of Service.

2012-06-30, 03:20 AM	#13
spacyfoil Join Date: Nov 2008 Posts: 65	Eight years with Fido, it felt like I was told "Don't let the door hit you on the way out!" I had specifically gone to store to ask a fido employee how to leave. He never suggested I should give notice. I did hear him say (to other customers)over and over about how bad Windmobile has a bad connection. To which I am still trying to figure out what he meant, I am with Wind now. Anyways wanted to add, its not only monthly bill I was charged for but Also for Voicemail, text messages and Internet as I had that on my account at time of transfer. I will Never Ever Recommend to Fido to anyone. They are immoral.

2012-07-03, 04:03 PM	#14
jshel101 Veteran Join Date: Nov 2005 Location: Calgary Posts: 1,713	Rogers owns them, hence the reason for how bad they are

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