Repair confirmation?

[catski]

A few days ago a Rogers repair guy fixed a problem by replacing a defective amplifier. A couple of days later a guy rang the door bell. He was wearing a Rogers sweatshirt and appeared to have an ID card although I did not get a good look at it. He said he was there to make sure that the repair was done and I was satisfied with the service. I said yes and he left.

This seems rather strange to me. I could understand a confirmation phone call but an in person visit seems suspicious.

Has anyone else experienced this? Was this guy up to no good?

[57]

Could be a maintenance person doing a follow up call while in your area. Doesn't sound suspicious to me. Was the amp outside or inside your home?

[Dr.Dave]

I've had on-site "installation audits" done by Shaw Cable and MTS, but both of those were done for new installations and I received a phone call in advance.

[catski]

The defective amp that was replaced was inside my house.

[Paolo]

if the defective amplifier had the possibility of backfeeding signals into the neighbourhood cable lines, then yes it seems completely normal for them to visit you in person.

[MGun]

Most likely quality assurance about 10% of calls a checked within 30 days by qa techs.

[Jase88]

If you're suspicious, ask for a business card. Ask to get a better view of the ID card.

Though in this situation, everything seemed legit: The guy knew you recently had your cable serviced, he had ID and was wearing a company uniform, and he didn't ask to access your home. And he wasn't trying to sell you anything...

It's not unusual for supervisors/QA inspectors to verify that everything the tech indicated that was done, was in fact done.

Many technicians are paid based on the "task codes" they bill for a service call, rather than an hourly wage. To prevent fraud the company conducts random checks.

For example, if the tech indicated that he replaced an aerial drop to your home, the supervisor will check to ensure that there is indeed a new drop installed.

[cybercat]

Just last week, I saw a red Rogers van in our area with something to the effect of "quality assurance: written on the side near the rear.

I had NEVER seen one of these before.

- Bill H.

[m3repair]

Not your typical Rogers vehicle but they are out there checking installers work, usually where a complicated service call was completed, and it may have a chance of causing problems on the network, they normally just want to confirm that the installation/repair was completed correctly and properly and will not cause any problems on the network (Example: Cable Amplifier installed on customers property or perhaps an attenuator was installed to drop the signal down a bit)