MPEG4 Receiver swap starts October 23rd 2011, Read Post 1. - Page 70 - Canadian TV, Computing and Home Theatre Forums

m3repair · 2012-06-01, 09:48 AM

just a matter of calling and calling and calling and calling and calling, sorry for the long forum of doing anything there but basically to get that UHF kit your going to have to keep calling to remind them you want it, its going to take a lot of huffing and puffing but they will give it to you

gibson · 2012-06-06, 08:18 PM

Does anyone know the phone number to call to activate your replacement receiver, I have to call them back , and I remember on that sheet, it said don't call the regular bell number, they gave me a specific number to call, looked everywhere for that piece of paper with that number on it but I must have thrown it out after they activated my receiver but know I have to call them back as I am having problems, thx

peano · 2012-06-06, 09:31 PM

Go online and synchronize your receivers.

Pinza · 2012-06-06, 09:59 PM

As peano says, on-line is the best way but if you are having problems just call 1 888 SKY DISH.

JoeLouie · 2012-06-07, 09:29 AM

gibson, the number is 1-866-337-4617. But if you've already activated it and you're still having problems you should call 1-888-SKY-DISH (759-3474)

gibson · 2012-06-07, 10:16 AM

thanks for the number JoeLouie

Dougofthenorth · 2012-06-08, 08:39 AM

Finally got my UHF Pro kit - took 2 calls & about 5-6 weks altogether.
21/2 weeks after my last call

it is a UHF Pro kit - even comes with a UHF remote

bbruins2 · 2012-06-09, 01:50 AM

I got my UHF remote kits today and am not impressed so far.Does not appear to have the distance of the one that came with the 6100.I cannot make it work in the bedroom upstairs and the receiver downstairs at the other end of the house.If I can't get this to work this will suck.Will have to get out of bed and walk down the hall to change channels.UUUGGG

VuMax · 2012-06-09, 01:24 PM

Try this trick. Attach the antenna to a 2 or 3 foot piece of coax, then attach the coax to the antenna post on the back of the receiver. That often improves reception of remote commands. Also, seeing as you are sending the signals downward, try orientating the antenna a bit horizontally, rather than vertically. That will give the signals "more" antenna to hit.

bbruins2 · 2012-06-09, 02:32 PM

I don't see an antenna post on the back of the 6131.But how would that work?
I tried turning the antenna horizontally and it seems to be working better.Thanks VuMax

VuMax · 2012-06-09, 03:59 PM

Sorry, you're right. No antenna post. Thinking of a different model.

Nicks · 2012-06-15, 01:30 PM

Received my replacement receivers last week from Bell. Both were refurbished units. To make a long story short. The 9241 was defective. After going through several call center employees I had to threaten to cancel before they would agree to replace my 9241. Bell tech came today and installed brand new 9241. My advice is not to do the replacement over the Internet. Ask for an installer to come to your house even if you can do it yourself. You will have a better chance of getting a new receiver and not a refurbished unit.

Peppy · 2012-06-15, 01:51 PM

I have 2 (9242) in boxes that Bell sent me months ago when the swaps first started in order to replace my 2 (9200). I have yet to plug them in. I can see them online added to my account list of hardware. If they don't work I guess I will be stuck with the the 2 box solution per room.. ugh.

nkay · 2012-07-07, 10:42 AM

I just received a 9242 receiver today for my swap. The first person I phoned told me they only had the two receiver solution available (9241 and 5900), but I persisted with a supervisor and said I would explore the competition if they could not give me a PVR with the two-room/tv capability like my existing 9200.

She hunted one down for me and I got it by Purolator a few days later so I am happy with the customer service I received and glad I got a 9242.

So the 9242's are still out there and I'm sure they get them in all the time even if they say they don't have one immediately available. Just be nice but firm and persist with your phone calls if you need that model.

Pinza · 2012-07-07, 11:03 AM

Glad you got the 9242. I have been saying that there are still a few around and you have proved me correct.

2012-06-07, 10:16 AM	#1041
gibson Join Date: May 2004 Location: hamilton Posts: 18	thanks for the number JoeLouie Last edited by 57; 2012-06-07 at 11:26 AM. Reason: UQR

2012-06-15, 01:30 PM	#1047
Nicks Rookie Join Date: Nov 2011 Posts: 6	9241 & 5900 are refurbished Received my replacement receivers last week from Bell. Both were refurbished units. To make a long story short. The 9241 was defective. After going through several call center employees I had to threaten to cancel before they would agree to replace my 9241. Bell tech came today and installed brand new 9241. My advice is not to do the replacement over the Internet. Ask for an installer to come to your house even if you can do it yourself. You will have a better chance of getting a new receiver and not a refurbished unit.

2012-06-15, 01:51 PM	#1048
Peppy Rookie Join Date: Dec 2010 Posts: 14	Hope they work I have 2 (9242) in boxes that Bell sent me months ago when the swaps first started in order to replace my 2 (9200). I have yet to plug them in. I can see them online added to my account list of hardware. If they don't work I guess I will be stuck with the the 2 box solution per room.. ugh.

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2012-06-01, 09:48 AM	#1036
m3repair Join Date: May 2011 Location: Etobicoke, ON Posts: 378	just a matter of calling and calling and calling and calling and calling, sorry for the long forum of doing anything there but basically to get that UHF kit your going to have to keep calling to remind them you want it, its going to take a lot of huffing and puffing but they will give it to you

2012-06-06, 08:18 PM	#1037
gibson Join Date: May 2004 Location: hamilton Posts: 18	Does anyone know the phone number to call to activate your replacement receiver, I have to call them back , and I remember on that sheet, it said don't call the regular bell number, they gave me a specific number to call, looked everywhere for that piece of paper with that number on it but I must have thrown it out after they activated my receiver but know I have to call them back as I am having problems, thx

2012-06-06, 09:31 PM	#1038
peano Veteran Join Date: Dec 2002 Posts: 3,586	Go online and synchronize your receivers.

2012-06-06, 09:59 PM	#1039
Pinza Veteran Join Date: Jul 2008 Location: GTA Posts: 8,576	As peano says, on-line is the best way but if you are having problems just call 1 888 SKY DISH.

2012-06-07, 09:29 AM	#1040
JoeLouie Join Date: Sep 2010 Posts: 889	gibson, the number is 1-866-337-4617. But if you've already activated it and you're still having problems you should call 1-888-SKY-DISH (759-3474)

2012-06-08, 08:39 AM	#1042
Dougofthenorth Join Date: Oct 2010 Location: near Ottawa Posts: 110	Finally got my UHF Pro kit - took 2 calls & about 5-6 weks altogether. 21/2 weeks after my last call it is a UHF Pro kit - even comes with a UHF remote

2012-06-09, 01:50 AM	#1043
bbruins2 Join Date: Mar 2005 Location: Estevan,Saskatchewan Posts: 11	I got my UHF remote kits today and am not impressed so far.Does not appear to have the distance of the one that came with the 6100.I cannot make it work in the bedroom upstairs and the receiver downstairs at the other end of the house.If I can't get this to work this will suck.Will have to get out of bed and walk down the hall to change channels.UUUGGG

2012-06-09, 01:24 PM	#1044
VuMax Join Date: Jul 2004 Location: Calgary Posts: 956	Try this trick. Attach the antenna to a 2 or 3 foot piece of coax, then attach the coax to the antenna post on the back of the receiver. That often improves reception of remote commands. Also, seeing as you are sending the signals downward, try orientating the antenna a bit horizontally, rather than vertically. That will give the signals "more" antenna to hit.

2012-06-09, 02:32 PM	#1045
bbruins2 Join Date: Mar 2005 Location: Estevan,Saskatchewan Posts: 11	I don't see an antenna post on the back of the 6131.But how would that work? I tried turning the antenna horizontally and it seems to be working better.Thanks VuMax

2012-06-09, 03:59 PM	#1046
VuMax Join Date: Jul 2004 Location: Calgary Posts: 956	Sorry, you're right. No antenna post. Thinking of a different model.

2012-07-07, 10:42 AM	#1049
nkay Join Date: Oct 2005 Posts: 14	I just received a 9242 receiver today for my swap. The first person I phoned told me they only had the two receiver solution available (9241 and 5900), but I persisted with a supervisor and said I would explore the competition if they could not give me a PVR with the two-room/tv capability like my existing 9200. She hunted one down for me and I got it by Purolator a few days later so I am happy with the customer service I received and glad I got a 9242. So the 9242's are still out there and I'm sure they get them in all the time even if they say they don't have one immediately available. Just be nice but firm and persist with your phone calls if you need that model.

2012-07-07, 11:03 AM	#1050
Pinza Veteran Join Date: Jul 2008 Location: GTA Posts: 8,576	Glad you got the 9242. I have been saying that there are still a few around and you have proved me correct.