Echo on Shaw digital phone - Page 2 - Canadian TV, Computing and Home Theatre Forums

GamerGuy · 2012-05-10, 09:31 AM

Quote:

Originally Posted by stanl

My prediction is that in a couple of weeks they will announce they are raising the phone prices because of this new feature.

*Badump Bump* *cymbal crash*

*gets worried it'll come true*

shawsean · 2012-05-10, 12:17 PM

I wasn't able to find any reported issues on the echoing, those that sent me their information yesterday will be contacted today to troubleshoot. If there's a preferred time to reach you at please let me know.

EDIT: Issue found and our network techs are working on a resolution. It's not a premise issue so you won't require a service call.

Cheers.

rapada · 2012-05-10, 03:50 PM

I have been having this echo issue along with huge amounts of static. Sometimes its so bad that I couldn't hear the person on the other end.

It's happening on both of my phone lines. Are these two a similar problem or no?

shawsean · 2012-05-10, 04:02 PM

Can you try plugging your phone directly into the Digital Phone terminal and retest? If you're unable to do that let me know via pm and we'll follow up.

Cheers.

The_Penguin · 2012-05-14, 02:10 PM

We have a Shaw PRI here at work. We've been having Echo issues for several weeks now. Shaw says they're working on it.

Must be a widespread problem.

spitoon · 2012-05-17, 01:21 PM

Within the last 3-4 weeks we have also been experiencing an echo. Not on all calls, but I would say 30-40% of the time. We have had Shaw Phone for about 5 years +/- and this is the first time I've had anything negative to say. It's been great up to now.

We are moving to a new house on Saturday, so I just figured that I would wait and see what happens there. If it doesn't go away, I'll have to book a tech visit.

The_Penguin · 2012-05-25, 02:25 PM

Shaw says they did an upgrade to some equipment on Monday, and the issue should be resolved. Still getting complaints from staff here, so don't think it's quite resolved.

Shaw_Specialist · 2012-05-26, 02:25 PM

Hey Penguin,

Are you still seeing echo issues? There was a patch to resolve the issue that went out on Friday 18th May and Tues May 22nd. (Service calls would not resolve this particular issue).

The_Penguin · 2012-05-26, 02:34 PM

Yep, that patch was what I was referring to in my last post.

Yes, we were still having issues on Friday. I called to add to the ticket, and got a call back later that they had made further adjustments. Fingers crossed.

Shaw_Specialist · 2012-05-26, 02:37 PM

The_Penguin Keep me updated.

Berty · 2012-05-27, 07:15 AM

Being on Shaw Phone for a long time I've had this echo for a long time. Most notably with my Dad on his Shaw phone.
I'll pay more attention to providers when I'm noticing the echo to see if there's a pattern/coincidence.

jshel101 · 2012-05-28, 09:31 AM

I haven't noticed the echo on my phone. Seems to be resolved for me. Thanks shawsean

GamerGuy · 2012-05-28, 11:38 AM

I haven't had an episode in some time now. When I first moved here in Sept. it was quite frequent.

Now if they can just sort out my Gateway issues, I'll be a happy camper. Lets hope this June update is as "big" as they say it is.

The_Penguin · 2012-05-30, 03:49 PM

Been great all week, looks like it's finally resolved.

shawsean · 2012-05-31, 02:36 PM

Good to hear guys.

2012-05-10, 12:17 PM	#17
shawsean Join Date: Jul 2010 Location: Vernon, BC Posts: 195	I wasn't able to find any reported issues on the echoing, those that sent me their information yesterday will be contacted today to troubleshoot. If there's a preferred time to reach you at please let me know. EDIT: Issue found and our network techs are working on a resolution. It's not a premise issue so you won't require a service call. Cheers. __________________ Sean - Shaw Community Manager Official Shaw Employee on Digital Home

2012-05-10, 04:02 PM	#19
shawsean Join Date: Jul 2010 Location: Vernon, BC Posts: 195	Can you try plugging your phone directly into the Digital Phone terminal and retest? If you're unable to do that let me know via pm and we'll follow up. Cheers. __________________ Sean - Shaw Community Manager Official Shaw Employee on Digital Home

2012-05-14, 02:10 PM	#20
The_Penguin Join Date: Aug 2007 Location: Calgary, AB Posts: 134	We have a Shaw PRI here at work. We've been having Echo issues for several weeks now. Shaw says they're working on it. Must be a widespread problem. __________________ Panasonic TH46PZ80 , Samsung PN50B850

2012-05-25, 02:25 PM	#22
The_Penguin Join Date: Aug 2007 Location: Calgary, AB Posts: 134	Shaw says they did an upgrade to some equipment on Monday, and the issue should be resolved. Still getting complaints from staff here, so don't think it's quite resolved. __________________ Panasonic TH46PZ80 , Samsung PN50B850

2012-05-26, 02:34 PM	#24
The_Penguin Join Date: Aug 2007 Location: Calgary, AB Posts: 134	Yep, that patch was what I was referring to in my last post. Yes, we were still having issues on Friday. I called to add to the ticket, and got a call back later that they had made further adjustments. Fingers crossed. __________________ Panasonic TH46PZ80 , Samsung PN50B850

2012-05-10, 03:50 PM	#18
rapada Rookie Join Date: May 2012 Posts: 1	I have been having this echo issue along with huge amounts of static. Sometimes its so bad that I couldn't hear the person on the other end. It's happening on both of my phone lines. Are these two a similar problem or no?

2012-05-17, 01:21 PM	#21
spitoon Join Date: Feb 2006 Location: Airdrie, AB Posts: 906	Within the last 3-4 weeks we have also been experiencing an echo. Not on all calls, but I would say 30-40% of the time. We have had Shaw Phone for about 5 years +/- and this is the first time I've had anything negative to say. It's been great up to now. We are moving to a new house on Saturday, so I just figured that I would wait and see what happens there. If it doesn't go away, I'll have to book a tech visit.

2012-05-26, 02:25 PM	#23
Shaw_Specialist Shaw Employee Join Date: Aug 2011 Location: Calgary Posts: 18	Hey Penguin, Are you still seeing echo issues? There was a patch to resolve the issue that went out on Friday 18th May and Tues May 22nd. (Service calls would not resolve this particular issue).

2012-05-26, 02:37 PM	#25
Shaw_Specialist Shaw Employee Join Date: Aug 2011 Location: Calgary Posts: 18	The_Penguin Keep me updated. Last edited by 57; 2012-05-26 at 02:43 PM. Reason: Unnecesssary Quote Removed

2012-05-27, 07:15 AM	#26
Berty Join Date: May 2007 Location: Alberta, Canada Posts: 242	Being on Shaw Phone for a long time I've had this echo for a long time. Most notably with my Dad on his Shaw phone. I'll pay more attention to providers when I'm noticing the echo to see if there's a pattern/coincidence. __________________ Sony KDL-55HX750, (Shaw Gateway,3 portals) , Sony STR-DN1000, Sony BDP-S590, Logitech Harmony 650

2012-05-28, 09:31 AM	#27
jshel101 Veteran Join Date: Nov 2005 Location: Calgary Posts: 1,713	I haven't noticed the echo on my phone. Seems to be resolved for me. Thanks shawsean

2012-05-28, 11:38 AM	#28
GamerGuy Join Date: Apr 2012 Location: Victoria, BC Posts: 404	I haven't had an episode in some time now. When I first moved here in Sept. it was quite frequent. Now if they can just sort out my Gateway issues, I'll be a happy camper. Lets hope this June update is as "big" as they say it is.

2012-05-30, 03:49 PM	#29
The_Penguin Join Date: Aug 2007 Location: Calgary, AB Posts: 134	Been great all week, looks like it's finally resolved. __________________ Panasonic TH46PZ80 , Samsung PN50B850

2012-05-31, 02:36 PM	#30
shawsean Join Date: Jul 2010 Location: Vernon, BC Posts: 195	Good to hear guys. __________________ Sean - Shaw Community Manager Official Shaw Employee on Digital Home

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