Enbridge Customer Charge Increases Dramatically

[57]

This charge has increased dramatically over the past few years. In early 2008, I believe the charge was around $11/mo. It is now $19/mo ($21.47 after tax). After taxes (since HST instead of GST is now applicable) this charge has almost doubled in roughly 3 years. Granted, it was pretty flat during the previous few years, however, what has changed in the past few years to cause such a dramatic increase?

The customer charge on the bill states:

A fixed amount charged monthly per meter to recover a portion of the fixed costs that Enbridge incurs to keep our system available.

Some of their costs have probably gone down with more people doing auto payments and receiving bills online, etc.

I'm now paying over $250/year to Enbridge (and the Government) without paying 1 cent for gas...

[rosenqui]

I've only been a customer since late 2008, but I have PDFs of all of my bills. Some months have odd numbers, but that's probably because my billing period was split across the time period of an increase.

Nov 2008: $14.00
May 2009: $15.86
Jun 2009: $16.00
Apr 2010: $17.60
May 2010: $18.00
Jan 2011: $18.90
Feb 2011: $19.00

[bdoyledimou]

A big chunk of that is the amount they charge us for the forced "smart" meter installations.

[57]

I was not aware there are any smart meters being installed for gas.

[classicsat]

The could be deployed. The technology definitely exists, as I seen it on some sites of companies offering remote meter reading solutions for electricity. The same can be done for water.

[57]

I assume if they are being installed, then there would be savings since you don't need a person to read them. There would certainly be no TOU (time of use) since natural gas can be stored. My point was that these increases are here already and I know of no smart meter installation programme like there is for Ontario Hydro.

[57]

I sent a note to Enbridge this afternoon. Two hours later I got the following reply:

The cost of delivering natural gas to customers is included in both fixed monthly Customer Charge and the variable 'Delivery to You' charge.

The Customer Charge recovers fixed operating costs such as emergency response, meter reading, infrastructure costs and customer services that are not affected by the volume of gas used. 'Delivery to You' recovers variable operating costs, such as the cost of seasonal gas storage, as well as fixed operating costs not recovered through the Customer Charge.

To better reflect the fixed costs of distributing gas, $12 per year in fixed costs were moved out of 'Delivery to You' and added to the monthly Customer Charge. This results in an increase in the Customer Charge from $18 to $19 per month, or an annual increase of $12, and a matching decrease in $12 in 'Delivery to You'. However, variable costs have increased by $4 per year. Combined these charges result in a total annual decrease of $8 in 'Delivery to You'.

[jamesimcb]

Yet another increase to $20. After all we have to support the million plus CEO salary for this not for profit organization!

[habskilla]

Enbridge has to pay for their failed expansion into New Brunswick somehow...

[Yroc]

This fee is ridiculous. It should be based on usage. I wrote them as well.

Question: I am spending the summer at my cottage. Can I put my gas on hold for the summer or do I have to disconnect it now and reconnect it in the fall (what is the fee)?

Answer: If you wish to have the billing stopped for the gas at your home we will need to disconnect the gas which will cost a fee of $79.10. Please contact our Service Department at 1-877-362-7434 to have this arranged. When you wish to have the gas reconnected we will start a new account and there will be a new account charge of $25.00 plus HST charged on the first bill as well as a new account number issued.

If you leave the gas connected well you are gone then your billing will continue and if no gas is consumed you will be charged for your monthly customer charge of $20.00 per month.

Regards
Customer Care
Enbridge Gas Distribution

[redzone]

a flat fee makes sense as there are min costs that dont matter how much gas you use. such as the person to maintain the computer that processes your bill or the meter man that drives by every few months.

still sucks to pay in the summer when its 50% or more of your bill!

[Wayne]

I agree that a fixed plus a variable cost makes sense. I wish that internet service was billed this way.

[Yroc]

If by "50% or more" you mean 100% then sure.

I understand they need to maintain stuff and make profit, but they have to maintain 95% of that stuff regardless if my meter is connected or not. The bill should only be a couple of dollars a month when you use no gas, $20 is way too high.

Edit... looked to see if hydro was the same and they go with a much more reasonable $8.65 per month in Ottawa http://www.hydroottawa.com/pdfs/rate...idential_e.pdf

Hydro one seems just as unreasonable as the gas company @ $18 a month http://www.hydroone.com/RegulatoryAf...veryRates.aspx

[recneps77]

Originally Posted by redzone

a flat fee makes sense as there are min costs that dont matter how much gas you use. such as the person to maintain the computer that processes your bill or the meter man that drives by every few months.

Yes, but how does it make sense for the fee to continue long after costs have been recouped and they're not spending anymore?

The enbridge pipes in this neighbourhood are probably 30 years old now, never been touched. Surely 30 years of collecting these fees they've paid for everything and have enough saved up to replace it 5x over?
Why am I paying to subsidize new developments and their install costs?

The OEB should be looking at their installation and maintenance costs.
$x/mo for the first y months (to recoup install costs), then z/mo thereafter (maintenance cost of an established area/meter reader/admin). I suspect z would be far less than $20/mo. If X was higher, fine. But someone like me, whose area is clearly established and paid off - no way it should be costing the same as someone in a brand new area.

Remember, delivery etc. is all charged on top of this.. It's strictly for the pipe network, admin/billing/meter reading and the like.

Fixed + variable models are great, but only when the fixed is the true minimum and the variable is a reasonable rate. Otherwise we all get screwed, and the regulators just rubber stamp it. (look at internet.. same thing)

[Yroc]

Something else I discovered that is of interest.

Ottawa Hydro charges a fixed fee of $8.65 per month http://www.hydroottawa.com/pdfs/rate...idential_e.pdf

Hydro One Brampton $11 a month http://www.hydroonebrampton.com/res_rates.html

London Hydro $13 a month http://www.londonhydro.com/residenti...ctricityrates/

Hamilton Hydro $17 a month http://www.horizonutilities.com/HHSC..._rates0112.jsp

Toronto Hydro $18 a month http://www.torontohydro.com/sites/el...cityRates.aspx

Hydro One $18-$31 a month http://www.hydroone.com/RegulatoryAf...veryRates.aspx

Mississauga Hydro $28 a month http://www.enersource.com/my-home/Pa...ment-faqs.aspx