Openbox Vendors who / where are they? - Page 2 - Canadian TV, Computing and Home Theatre Forums

Master_Mister · 2012-05-15, 09:12 PM

This is a copy paste of what is saying :

Quote:

All our products are brand new unless otherwise stated. We sell original products, No clones. We try to offer the best pricing possible to our customers. In order to keep our costs down we have certain policies in place: 1) No Refunds 2) No Returns 3) No Exchanges. 4) we do not offer or sell support,software or installation help. If your concerned about warranty, we do offer optional warranty service for reasonable pricing. if interested please contact us before ordering. Some receivers come with limited manufacturer warranty however this is directly with the manufacturer not us.

We do not provide or condone the use of third party software. Our satellite receivers are designed and intended for the reception of unencrypted free-to-air channels. Our free-to-air receivers are intended for use with manufacturer authorized software only. Loading third party software onto the receivers will void the manufacturer warranty. We will refuse sale to anyone whom we believe intends to use our product illegally or sell our products for illegal use.

cyberham · 2012-05-16, 07:05 AM

Quote:

Originally Posted by Master_Mister

1) No Refunds 2) No Returns 3) No Exchanges.

This is a deal breaker for me. In a perfect world, it might work but not in this one. The only business that can have this policy is one that relies on massive numbers of non-repeat customers. I'm old-fashioned and think the customer should have the power, not the business.

majortom · 2012-05-16, 08:07 PM

I agree. In this case since apparently they come right out and say there is no after sales support, it would be the last place I'd consider doing business with.

The quality of any company, business, retailer, etc. is directly proportional to their after sales support.

DrSat · 2012-05-16, 11:25 PM

Quote:

Originally Posted by cyberham

This is a deal breaker for me. In a perfect world, it might work but not in this one. The only business that can have this policy is one that relies on massive numbers of non-repeat customers. I'm old-fashioned and think the customer should have the power, not the business.

I agree with your statement and we value customer loyalty. While we are aware of some places selling the Openbox cheaper than us, they won't accept any replacements, refunds or exchanges, even with a defective unit! You will find this "no returns" policy with virtually all places dealing with the satellite piracy market as they don't want their customers returning their recent purchase if they later find out that it can't be used for theft of service anymore. As we don't deal with satellite piracy, we offer a flexible return policy.

With Openbox and all other FTA receivers other than AzBox, we offer a 90 day replacement period with a new unit if there are any hardware issues, exchange for store credit at par or refund with a 20% restocking fee. After that and up to 1 year, we do our best to repair the receiver under warranty if possible or exchange with a refurbished unit. AzBox is different as it has a full 2 year replacement period for any hardware issues.

Regards,

Dr. Sat

cyberham · 2012-05-17, 06:04 AM

Can't add much more. Good customer service is SO RARE now that this is the one aspect that can set a business apart from others. Prices are competitive; product is often the same between many businesses. So selection doesn't stand out. I understand why businesses don't want to offer good service: it can be expensive in the short term to do so. I don't understand why customers reward these bad businesses by using them. Offering good service can set a local business apart and make them more desirable to use than a supplier on the other side of the world.

Kraven · 2012-05-17, 10:56 AM

What is the file format of recordings on the S9/S10? ie- .avi, .mpg, mp4 etc

Cheers, K

cyberham · 2012-05-17, 11:08 AM

TS (transport stream). You can select PS (program stream) format in the menu if you like.

Added: Get the free VLC player to watch these formats.

Kraven · 2012-05-17, 11:20 AM

Thanks. Am gearing up to wiring the entire house w/ cat6 and am hoping to connect all gaming consols to a main server which will store the sat recordings. AFAIK, PS3 Media player will .TS compatible.

I know I should read more about the receiver Ive owned for the past year (the manual was horrible), but whats the point of the ethernet port on it?

Cheers, K

cyberham · 2012-05-17, 11:29 AM

I doubt reading this particular manual will help you too much. It's better to ask questions on forums. The only use I've found for the ethernet port is to allow connection of my S9 to my home network so I can transfer channel data either from my S9 to my PC, or vice versa. This is convenient if you need to edit any channel data (such as PIDs) with an external editor. It's also convenient for quickly making a backup of the channel data to your PC.

2012-05-16, 08:07 PM	#18
majortom Veteran Join Date: Jan 2009 Posts: 2,558	I agree. In this case since apparently they come right out and say there is no after sales support, it would be the last place I'd consider doing business with. The quality of any company, business, retailer, etc. is directly proportional to their after sales support. __________________ uhf/vhf combo rotor chimney mount homebrew vhf hi hpf ap-8700 preamp 4way split lg lcd dtt901 pctuner mythtv

2012-05-17, 10:56 AM	#21
Kraven Join Date: Apr 2009 Location: South Shore, QC Posts: 530	What is the file format of recordings on the S9/S10? ie- .avi, .mpg, mp4 etc Cheers, K __________________ 6 ft BUD, motorized 39" KU, S10, Viewsat Ultra, CM 4228, home made SBGH

2012-05-17, 11:08 AM	#22
cyberham Join Date: Oct 2010 Posts: 422	TS (transport stream). You can select PS (program stream) format in the menu if you like. Added: Get the free VLC player to watch these formats. Last edited by cyberham; 2012-05-17 at 11:18 AM. Reason: Added VLC comment.

2012-05-17, 11:20 AM	#23
Kraven Join Date: Apr 2009 Location: South Shore, QC Posts: 530	Thanks. Am gearing up to wiring the entire house w/ cat6 and am hoping to connect all gaming consols to a main server which will store the sat recordings. AFAIK, PS3 Media player will .TS compatible. I know I should read more about the receiver Ive owned for the past year (the manual was horrible), but whats the point of the ethernet port on it? Cheers, K __________________ 6 ft BUD, motorized 39" KU, S10, Viewsat Ultra, CM 4228, home made SBGH

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2012-05-17, 06:04 AM	#20
cyberham Join Date: Oct 2010 Posts: 422	Can't add much more. Good customer service is SO RARE now that this is the one aspect that can set a business apart from others. Prices are competitive; product is often the same between many businesses. So selection doesn't stand out. I understand why businesses don't want to offer good service: it can be expensive in the short term to do so. I don't understand why customers reward these bad businesses by using them. Offering good service can set a local business apart and make them more desirable to use than a supplier on the other side of the world.

2012-05-17, 11:29 AM	#24
cyberham Join Date: Oct 2010 Posts: 422	I doubt reading this particular manual will help you too much. It's better to ask questions on forums. The only use I've found for the ethernet port is to allow connection of my S9 to my home network so I can transfer channel data either from my S9 to my PC, or vice versa. This is convenient if you need to edit any channel data (such as PIDs) with an external editor. It's also convenient for quickly making a backup of the channel data to your PC.