This is a copy paste of what is saying :
All our products are brand new unless otherwise stated. We sell original products, No clones. We try to offer the best pricing possible to our customers. In order to keep our costs down we have certain policies in place: 1) No Refunds 2) No Returns 3) No Exchanges. 4) we do not offer or sell support,software or installation help. If your concerned about warranty, we do offer optional warranty service for reasonable pricing. if interested please contact us before ordering. Some receivers come with limited manufacturer warranty however this is directly with the manufacturer not us.
We do not provide or condone the use of third party software. Our satellite receivers are designed and intended for the reception of unencrypted free-to-air channels. Our free-to-air receivers are intended for use with manufacturer authorized software only. Loading third party software onto the receivers will void the manufacturer warranty. We will refuse sale to anyone whom we believe intends to use our product illegally or sell our products for illegal use.