Bell TV Pricing and Programming Packages Discussion - Page 26 - Canadian TV, Computing and Home Theatre Forums

moosefan · 2012-05-02, 12:55 PM

I just made changes to my old themes online with self serve without any problem. They actually opened up the ability to choose new theme packs which wasn't the case last week. Last week you could only remove packs under the old programming.

Stan Dev · 2012-05-02, 02:31 PM

It is indeed very confusing why some of us under the old plan can still view and change our programming online, while others can't. But Bell often baffles.

For what it's worth, I'm using Firefox from a Mac (Bell's website has always acted flakey for Safari), and I can still access the "Change programming" feature, including the option to either change to the new G-B-B plan or change the selections in my existing plan.

Bayguy · 2012-05-02, 05:59 PM

Stan FWIW I cant download Bell bills with FireFox so I have to use Safari!

Havent tried the pgm changing page.

Davage · 2012-05-02, 09:54 PM

I tried to use Firefox to change programming, and I got the same. I wonder if it is something to do with the exact packages that I subscribe to. I have some of the VERY old packages, such as the Sports1 package that includes TSN, TSN2 and the Sportsnet channels.

Thussy · 2012-05-02, 10:39 PM

Hi guys,

Short story: I have Rogers for free 1 year through the builder, and am looking to switch to Bell for the below reason. Does Bell do anything to match these sorts of deals?

Long story:
I just moved into a new home and had the house wired with Cat6 throughout, including to the televisions.

I'm using Atlona HDbaseT baluns to the televisions with a Gefen matrix, and have Roomie Remote setup with IP2IR repeaters ready to go to control all my video sources in the basement, and shoot them to the rooms.

I had trialed it out on my current place's Bell HD box, and it all worked beautifully.

Fast forward, moved into the new place, setup my Rogers HD box (free for 1 year with the builder), and it can't do the HDCP handshake. Try their new Nextbox 2.0 stuff, and once again, no luck. I'm going to try the HD PVR as a last chance, in hopes of it pulling throught, but I'm not holding my breath.

Appreciate any input! (Edit by 57: regarding the Bell Deals, not regarding the HDCP issue discussed in another thread)

jovini · 2012-05-02, 11:49 PM

Just tried to adjust my programming, and it worked. (It didn't a few days ago) Sports 1 (Old) is still there.

reidw · 2012-05-03, 12:22 AM

Just completed a programming change involving the old packages. Dropped More Variety HD. No problems. Save about $5.00 before taxes. Confirmation e-mail was received immediately.

Frankly I don't get it. Why is Bell letting old customers continue to change their old packages? Perhaps they are having second thoughts about offering Good/Better/Best? Might this be a failed experiment that is about to be dropped?

gmd · 2012-05-03, 09:29 AM

I wouldn't be surprised. Lots of people have been complaining.

Maybe it's time for a new marketing department?

-gmd

rogue17 · 2012-05-04, 11:15 PM

Bell basic in Quebec will go up by $1 along with the $2 increase.
Internet and phone will both go up by $1.

SportsFan · 2012-05-07, 03:53 AM

Quote:

Originally Posted by slash

So I called into Bell to try and get a complete list of channels that I would loose if I switch to the new packages (already knowing that CTS and FAN 590 are gone when I switch living in SK).

Hmm, those two don't say "* Varies by local region" in the latest brochure like CHEX, CHEK and the networks do. What else will we lose if we switch to the new packages?

moosefan · 2012-05-13, 09:00 AM

Looks like Bell has reinstated their downgrade programming as of next billing date policy. Dropped some programming this morning under the old programming and got the message that the changes will take effect June 9. It was nice when the changes took place immediately.

reidw · 2012-05-13, 09:27 AM

@moosefan: Just be grateful that you can downgrade again without having to argue with a CSR.

rogue17 · 2012-05-13, 01:47 PM

reidw

Quote:

Just be grateful that you can downgrade again without having to argue with a CSR.

Oh that is so true.

sixer · 2012-05-18, 06:52 AM

I still can't change my packages on-line either and I'm on the old package. Shame on Bell for not allowing us existing customers to compare and their price increase on time-shifting for old package is another attempt to push us to new plans.

reidw · 2012-05-18, 07:29 AM

@sixer: Funny but I had no trouble changing (dropping) an old HD theme pack last week. FWIW, I've never had a problem using Bell TV's self-serve website when I've wanted to make changes. I wonder if the problems many here seem to having may be related to either setting in your browsers or perhaps to your settings in Norton or other Internet security software. Might be worth investigating before blaming ma Bell.

Now as for the price increase in time-shifting. I think it's a matter of fairness. While there's no easy way to compare the old theme pack prices with the new GBB, is it really fair that those of us on the old timeshifting should pay less than those on the new offering? I think Bell TV is just trying to "level" the field for their old and new customers.

2012-05-02, 10:39 PM	#380
Thussy Rookie Join Date: Oct 2007 Posts: 5	Can Bell match Rogers deals? Hi guys, Short story: I have Rogers for free 1 year through the builder, and am looking to switch to Bell for the below reason. Does Bell do anything to match these sorts of deals? Long story: I just moved into a new home and had the house wired with Cat6 throughout, including to the televisions. I'm using Atlona HDbaseT baluns to the televisions with a Gefen matrix, and have Roomie Remote setup with IP2IR repeaters ready to go to control all my video sources in the basement, and shoot them to the rooms. I had trialed it out on my current place's Bell HD box, and it all worked beautifully. Fast forward, moved into the new place, setup my Rogers HD box (free for 1 year with the builder), and it can't do the HDCP handshake. Try their new Nextbox 2.0 stuff, and once again, no luck. I'm going to try the HD PVR as a last chance, in hopes of it pulling throught, but I'm not holding my breath. Appreciate any input! (Edit by 57: regarding the Bell Deals, not regarding the HDCP issue discussed in another thread) Last edited by 57; 2012-05-03 at 12:12 AM. Reason: Avoiding duplicate discussions.

2012-05-03, 09:29 AM	#383
gmd Join Date: Aug 2002 Location: Gloucester, ON Posts: 786	I wouldn't be surprised. Lots of people have been complaining. Maybe it's time for a new marketing department? -gmd __________________ SC: 8-Feb-02>21-Jul-09 (TFO) \| EVu: 23-Jan to 03-Feb-07, back 20-Jun-09 Bell, French packages, pls! Long live OTA!

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2012-05-02, 12:55 PM	#376
moosefan Join Date: Feb 2007 Location: Halifax Posts: 243	I just made changes to my old themes online with self serve without any problem. They actually opened up the ability to choose new theme packs which wasn't the case last week. Last week you could only remove packs under the old programming.

2012-05-02, 02:31 PM	#377
Stan Dev Join Date: Apr 2007 Location: West Vancouver Posts: 350	It is indeed very confusing why some of us under the old plan can still view and change our programming online, while others can't. But Bell often baffles. For what it's worth, I'm using Firefox from a Mac (Bell's website has always acted flakey for Safari), and I can still access the "Change programming" feature, including the option to either change to the new G-B-B plan or change the selections in my existing plan.

2012-05-02, 05:59 PM	#378
Bayguy Join Date: Oct 2009 Location: Baja BC Posts: 430	Stan FWIW I cant download Bell bills with FireFox so I have to use Safari! Havent tried the pgm changing page.

2012-05-02, 09:54 PM	#379
Davage Join Date: Apr 2009 Location: London, Ontario Posts: 75	I tried to use Firefox to change programming, and I got the same. I wonder if it is something to do with the exact packages that I subscribe to. I have some of the VERY old packages, such as the Sports1 package that includes TSN, TSN2 and the Sportsnet channels.

2012-05-02, 11:49 PM	#381
jovini Join Date: Apr 2008 Posts: 31	Just tried to adjust my programming, and it worked. (It didn't a few days ago) Sports 1 (Old) is still there.

2012-05-03, 12:22 AM	#382
reidw Veteran Join Date: Aug 2007 Location: Stratford, PE. Posts: 2,471	Just completed a programming change involving the old packages. Dropped More Variety HD. No problems. Save about $5.00 before taxes. Confirmation e-mail was received immediately. Frankly I don't get it. Why is Bell letting old customers continue to change their old packages? Perhaps they are having second thoughts about offering Good/Better/Best? Might this be a failed experiment that is about to be dropped?

2012-05-04, 11:15 PM	#384
rogue17 Join Date: Nov 2011 Posts: 556	Bell basic in Quebec will go up by $1 along with the $2 increase. Internet and phone will both go up by $1.

2012-05-13, 09:00 AM	#386
moosefan Join Date: Feb 2007 Location: Halifax Posts: 243	Looks like Bell has reinstated their downgrade programming as of next billing date policy. Dropped some programming this morning under the old programming and got the message that the changes will take effect June 9. It was nice when the changes took place immediately.

2012-05-13, 09:27 AM	#387
reidw Veteran Join Date: Aug 2007 Location: Stratford, PE. Posts: 2,471	@moosefan: Just be grateful that you can downgrade again without having to argue with a CSR.

2012-05-18, 06:52 AM	#389
sixer Join Date: Apr 2006 Location: Kitchener, ON Posts: 310	I still can't change my packages on-line either and I'm on the old package. Shame on Bell for not allowing us existing customers to compare and their price increase on time-shifting for old package is another attempt to push us to new plans.

2012-05-18, 07:29 AM	#390
reidw Veteran Join Date: Aug 2007 Location: Stratford, PE. Posts: 2,471	@sixer: Funny but I had no trouble changing (dropping) an old HD theme pack last week. FWIW, I've never had a problem using Bell TV's self-serve website when I've wanted to make changes. I wonder if the problems many here seem to having may be related to either setting in your browsers or perhaps to your settings in Norton or other Internet security software. Might be worth investigating before blaming ma Bell. Now as for the price increase in time-shifting. I think it's a matter of fairness. While there's no easy way to compare the old theme pack prices with the new GBB, is it really fair that those of us on the old timeshifting should pay less than those on the new offering? I think Bell TV is just trying to "level" the field for their old and new customers.