Pace RNG200N HD PVR Owners discussion thread - Page 30 - Canadian TV, Computing and Home Theatre Forums

wabamun · 2012-05-04, 12:27 PM

Got the update yesterday. PVR just froze again. Oh well.

Dundas · 2012-06-27, 01:30 PM

One of my RNG200Ns has stopped outputting 5.1 audio (it use to) and now only give me 2.0 PCM. It is set to HDMI audio passthrough and Audio Setup is set to Advanced and Matrix. My other RNG200N is working fine. I have tried rebooting. Any suggestions would be appreciated.

Andicus · 2012-06-27, 04:49 PM

Did you actually buy it? If not, just return it and get another one. Of course, you may have to watch all the programming on it first, which could be considerable, if you're like me.

Dundas · 2012-06-28, 01:04 PM

Quote:

Originally Posted by Dundas

One of my RNG200Ns has stopped outputting 5.1 audio (it use to) and now only give me 2.0 PCM. It is set to HDMI audio passthrough and Audio Setup is set to Advanced and Matrix. My other RNG200N is working fine. I have tried rebooting. Any suggestions would be appreciated.

Turns out it was an HDMI handshake issue. Doing a HDMI reset a per instructions on page 22 of the user guide resolved the problem.
https://www.pace.com/universal/support/pace-rng200n/

Benthamman · 2012-07-02, 12:03 PM

Cogeco - RNG 200N - Firmware 29.73

I just can't seem to get S/PDIF output to work. I just get nothing from it. I want to feed a sound bar and I know the audio setup is good since if I put the optic cable from my TV it works fine. I have tried every combination of the audio setup and the 'front panel' - but life is a still joyless.As a new customer I am reluctant to phone Cogeco as they usually just reset things and everything stays the same.

Anyone got any ideas?

Thanks
Benthamman

Andicus · 2012-07-02, 02:54 PM

Do you have another audio system you could try it with?

Have you tried S/PDIF with coax instead of optical?

Mine works fine through either setup with the same firmware.

Benthamman · 2012-07-03, 06:23 PM

Thanks Andicus,

No other audio system to try - but everything has worked on this one so far - so I doubt if that is the issue. I don't think I have anything that would accept a co-ax (actually I didn't know you could use S/PDIF with co-ax!) so I guess that doesn't take me nearer either.

As an aside... my sound levels from RNG 200N (HDMI to TV, then optical S/PDIF from TV to Audio optical input on soundbar) go way up and down for no apparent reason. TV fed from another source is rock solid sound.

Is this a fault as well?

Benthamman

Andicus · 2012-07-03, 07:51 PM

Hmmm... My audio may vary between stations, or program vs. commercial, but it doesn't fluctuate like you're describing.

Yeah, S/PDIF can use either an optical cable, or coax with RCA connectors. The connector is just above the optical port on the RNG200N.

Speaking of the optical port, I take it you do see the port glowing?

Also, does your soundbar decode Dolby Digital bitstreams? If it only supports PCM, that could be the problem.

Benthamman · 2012-07-03, 11:01 PM

Adicus

Actually I don't think it does support Dolby - or at least its not mentioned here.

http://store.vizio.com/vsb200.html

Yes, the port glows away invitingly

Benthamman

57 · 2012-07-03, 11:47 PM

Quote:

HDMI to TV, then optical S/PDIF...

Note that for many TVs you cannot go "through" the TV and retain DD, but rather need to connect the device directly to the AVR/HTiB. Also, some TVs require specific settings to retain DD. See the bolding in the following FAQ on the topic:

http://www.digitalhome.ca/forum/showthread.php?t=17870

Here's a post useful for those new to the forum - FAQs, Search Tips, Optimization, etc:

http://www.digitalhome.ca/forum/showthread.php?t=57741

Andicus · 2012-07-04, 12:49 AM

Quote:

Originally Posted by Benthamman

Adicus

Actually I don't think it does support Dolby - or at least its not mentioned here.

http://store.vizio.com/vsb200.html

Yes, the port glows away invitingly

Benthamman

Yeah, that sounds like you may be out of luck. I don't see any way to change the output to PCM, unless it is through HDMI.

Actually, I just looked at the user manual for the vsb200 and it is confirmed:

Problem: No sound on Optical In
Solution: The source device may be set to AC3 (Dolby Digital) output. SRS TS-HD
requires PCM audio (Lt/Rt encoded for movies). Change the device output
to PCM.

zanzen · 2012-07-09, 03:48 PM

I have done a bunch of queries and not found anything like what I have been experiencing. My apologies if I have missed an obvious thread somewhere. Since about Christmas we have been in a situation where we cannot do any series recordings (previous to that date the Pace was awesome). We go to the guide, select a future program, call up the info and try to do the series recording. It gets to the point where we click the Record with the above settings and then nothing happens. Series recordings list is blank and no indicator on the program for what we want to record. In order to troubleshoot I have indicated that it should record all shows regardless of whether its new or not etc. We are able to record individual programs without issue (even days into the future).

Called Cogeco Support. The recommended the Canadian version of the same program, and that is not the issue. Tech support informed me that it is "one of those annoyances we just have to put up with". Even going so far as to say that she also has the same issue on her machine and has had to do the week to week manual recording thing for a few years now.

Firmware is up to date according to the tech. And they indicate that a replacement unit will do no difference.

Any ideas on how to resolve?

PC21 · 2012-07-09, 06:33 PM

Contact corporate office.

ozz · 2012-07-26, 02:41 PM

I am now on my 4th pace RNG200N and yesterday the DVR service is unavailable which means I cannot get to my recordings.

So i call Cogeco, they say yes there seems to be an issue with this, so they need to keep track of it and asked for the SW revision number and reset my box.

Still no DVR service, in fact after the reset I could not even go through the guide. It was hung, so I unplugged the unit for 30 seconds and plugeed it back it then boot message stayed on for 20 min then after giving up on this piece of junk it appeared to start working again except the DVR service is still unavailable.

arrgghhhh!

They now say I need yet another new box, all my recordings are lost. In my mind this is unacceptable. The customer needs a way to save these programs other than on these idiotic boxes. I have a proven track record that these boxes are unreliable!

I know they have an e-sata port but apparently according to Cogeco the pace will encrypt the recordings on the e-sata only for that pace unit. If you hook up another pace box to your e-sata drive it won't work!

If I can't find a way to save off the recordings then I will cancel and go OTA, at least then I can use off the shelf storage devices.

57 · 2012-07-26, 02:49 PM

The files on the HDDs are encrypted and linked to the PVR itself. There's no way to download or save them directly. The only option would be something like the Hauppauge HDPVR Devices on an HTPC, discussed in the Recording HD FAQ and the HTPC forum here:

http://www.digitalhome.ca/forum/showthread.php?t=14099

2012-06-27, 01:30 PM	#437
Dundas Join Date: Dec 2004 Posts: 43	No 5.1 audio One of my RNG200Ns has stopped outputting 5.1 audio (it use to) and now only give me 2.0 PCM. It is set to HDMI audio passthrough and Audio Setup is set to Advanced and Matrix. My other RNG200N is working fine. I have tried rebooting. Any suggestions would be appreciated.

2012-07-03, 11:01 PM	#444
Benthamman Rookie Join Date: Jul 2012 Posts: 3	S/PDIF trouble Adicus Actually I don't think it does support Dolby - or at least its not mentioned here. http://store.vizio.com/vsb200.html Yes, the port glows away invitingly Benthamman

2012-07-09, 03:48 PM	#447
zanzen Rookie Join Date: Jul 2012 Posts: 1	Not able to Series Record I have done a bunch of queries and not found anything like what I have been experiencing. My apologies if I have missed an obvious thread somewhere. Since about Christmas we have been in a situation where we cannot do any series recordings (previous to that date the Pace was awesome). We go to the guide, select a future program, call up the info and try to do the series recording. It gets to the point where we click the Record with the above settings and then nothing happens. Series recordings list is blank and no indicator on the program for what we want to record. In order to troubleshoot I have indicated that it should record all shows regardless of whether its new or not etc. We are able to record individual programs without issue (even days into the future). Called Cogeco Support. The recommended the Canadian version of the same program, and that is not the issue. Tech support informed me that it is "one of those annoyances we just have to put up with". Even going so far as to say that she also has the same issue on her machine and has had to do the week to week manual recording thing for a few years now. Firmware is up to date according to the tech. And they indicate that a replacement unit will do no difference. Any ideas on how to resolve?

2012-07-26, 02:41 PM	#449
ozz Join Date: Oct 2005 Posts: 26	Pace - A Big Headache - Hamilton I am now on my 4th pace RNG200N and yesterday the DVR service is unavailable which means I cannot get to my recordings. So i call Cogeco, they say yes there seems to be an issue with this, so they need to keep track of it and asked for the SW revision number and reset my box. Still no DVR service, in fact after the reset I could not even go through the guide. It was hung, so I unplugged the unit for 30 seconds and plugeed it back it then boot message stayed on for 20 min then after giving up on this piece of junk it appeared to start working again except the DVR service is still unavailable. arrgghhhh! They now say I need yet another new box, all my recordings are lost. In my mind this is unacceptable. The customer needs a way to save these programs other than on these idiotic boxes. I have a proven track record that these boxes are unreliable! I know they have an e-sata port but apparently according to Cogeco the pace will encrypt the recordings on the e-sata only for that pace unit. If you hook up another pace box to your e-sata drive it won't work! If I can't find a way to save off the recordings then I will cancel and go OTA, at least then I can use off the shelf storage devices. Last edited by 57; 2012-07-26 at 02:50 PM. Reason: Moved to existing thread

2012-07-26, 02:49 PM	#450
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,302	The files on the HDDs are encrypted and linked to the PVR itself. There's no way to download or save them directly. The only option would be something like the Hauppauge HDPVR Devices on an HTPC, discussed in the Recording HD FAQ and the HTPC forum here: http://www.digitalhome.ca/forum/showthread.php?t=14099 __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-05-04, 12:27 PM	#436
wabamun Join Date: Sep 2006 Location: Oakville Posts: 25	Got the update yesterday. PVR just froze again. Oh well.

2012-06-27, 04:49 PM	#438
Andicus Join Date: Feb 2006 Location: St. Catharines Posts: 133	Did you actually buy it? If not, just return it and get another one. Of course, you may have to watch all the programming on it first, which could be considerable, if you're like me.

2012-07-02, 12:03 PM	#440
Benthamman Rookie Join Date: Jul 2012 Posts: 3	Cogeco - RNG 200N - Firmware 29.73 I just can't seem to get S/PDIF output to work. I just get nothing from it. I want to feed a sound bar and I know the audio setup is good since if I put the optic cable from my TV it works fine. I have tried every combination of the audio setup and the 'front panel' - but life is a still joyless.As a new customer I am reluctant to phone Cogeco as they usually just reset things and everything stays the same. Anyone got any ideas? Thanks Benthamman

2012-07-02, 02:54 PM	#441
Andicus Join Date: Feb 2006 Location: St. Catharines Posts: 133	Do you have another audio system you could try it with? Have you tried S/PDIF with coax instead of optical? Mine works fine through either setup with the same firmware.

2012-07-03, 06:23 PM	#442
Benthamman Rookie Join Date: Jul 2012 Posts: 3	Thanks Andicus, No other audio system to try - but everything has worked on this one so far - so I doubt if that is the issue. I don't think I have anything that would accept a co-ax (actually I didn't know you could use S/PDIF with co-ax!) so I guess that doesn't take me nearer either. As an aside... my sound levels from RNG 200N (HDMI to TV, then optical S/PDIF from TV to Audio optical input on soundbar) go way up and down for no apparent reason. TV fed from another source is rock solid sound. Is this a fault as well? Benthamman

2012-07-03, 07:51 PM	#443
Andicus Join Date: Feb 2006 Location: St. Catharines Posts: 133	Hmmm... My audio may vary between stations, or program vs. commercial, but it doesn't fluctuate like you're describing. Yeah, S/PDIF can use either an optical cable, or coax with RCA connectors. The connector is just above the optical port on the RNG200N. Speaking of the optical port, I take it you do see the port glowing? Also, does your soundbar decode Dolby Digital bitstreams? If it only supports PCM, that could be the problem.

2012-07-09, 06:33 PM	#448
PC21 Join Date: Aug 2007 Location: Belleville, Ontario Posts: 91	Contact corporate office.

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