CLOSED — Shaw Gateway: Code Update 7.0.1b.17 (See Post #1) - Page 6 - Canadian TV, Computing and Home Theatre Forums

probc · 2012-04-27, 11:55 AM

Seeing that there is an official Shaw rep reading this forum (shawsean), can we get an official statement on what this "update" actually provides to us with bug fixes/new features? Virtually all other software producers maintain a version changelog, and this should be no different. I suspect many months have past here leading up to this update, and in the end not much was actually acomplished here, why is up to us to figure out what was supposedly fixed or improved, instead of just be more open and letting all of us know exactly what's going on here?

BTW: Hey Shaw - still waiting on DLNA, web-based, Android and iPhone apps for remote administration, how is progress in these areas coming along?

Sethlan · 2012-04-27, 11:57 AM

I have the exact same thing with the portals. 2 display properly on each, but the 3rd does not.

Also I had to manually trigger the update on 2 of the 3 portals, only the gateway and my main TV portal updated themselves. I gave it 48 hours after the auto update before pressing the update button in the installer settings.

GamerGuy · 2012-04-27, 12:04 PM

Quote:

Virtually all other software producers maintain a version changelog, and this should be no different.

I absolutely agree. I am one who likes to go through those logs to. I am quite annoyed with the lack of this option, and I have already stated such to a manager a few weeks back.

It's just poor business practice to keep your paying customers in the dark in my opinion. {edit:} Especially when one pays in the hundreds of dollars for this hardware!

probc · 2012-04-27, 01:30 PM

To add insult to injury here, i can buy a .99 cent app, or subscribe to a $2.00 service online and they all have changelogs. Here's a multi-million dollar company treating their customer so poorly by lack of open communication. Truly it is an aweful thing that could be said about both Telus and Shaw equally, and probably others as well. Seems like this could be a good opportunity for Shaw to take a lead in the industry and provide better information to their users. Could be a great way to gain more loyalty amongst users.

If there is any concern about privacy or whatever for competition reasons, why not make use of the Messages option in the gateway and broadcast the changelog there? Do something creative and keep us informed.

Gord Lacey · 2012-04-27, 01:32 PM

My Gateway has updated, and one of my two Portals. Unfortunately I've rebooted the Gateway a few times today because channels weren't available (231 - HGTV, my wife's favorite). Not sure why that is.

buckycat · 2012-04-27, 02:06 PM

Quote:

Seeing that there is an official Shaw rep reading this forum (shawsean), can we get an official statement on what this "update" actually provides to us with bug fixes/new features?

I seem to recall with previous updates Shaw Champ posted a detailed list of changes. Haven't seen him on the forums for a while though.

GamerGuy · 2012-04-27, 02:33 PM

Though I appreciate the forum updates, Shaw customers should not have to go to a 3rd party site to see these things.

Again, bad business as I see it.

buckycat · 2012-04-27, 02:39 PM

^Thats true. Though most people who aren't on these forums probably wouldn't even know (or care) that there was an update.

Golf Crazy · 2012-04-27, 02:47 PM

Quote:

Originally Posted by GamerGuy

I absolutely agree. I am one who likes to go through those logs to. I am quite annoyed with the lack of this option, and I have already stated such to a manager a few weeks back.

It's just poor business practice to keep your paying customers in the dark in my opinion. {edit:} Especially when one pays in the hundreds of dollars for this hardware!

But it is only poor business practice when you are worse than your competition. In this case, Shaw doesn't care if it is better than Telus or Bell, it just doesn't want to be worse. Poor service obviously isn't cutting too big into their business, we all bought the gear and we are much better informed than the regular consumer who doesn't read items on this forum.

atong · 2012-04-27, 03:01 PM

Quote:

Originally Posted by Gord Lacey

My Gateway has updated, and one of my two Portals. Unfortunately I've rebooted the Gateway a few times today because channels weren't available (231 - HGTV, my wife's favorite). Not sure why that is.

Try going into the dashboard and updating the EPG of the Gateway. I was missing all channels 405+ and doing that fixed everything.

Jetranger · 2012-04-27, 04:28 PM

The 'change list' that I provided in Post #18 is likely the best you are going to get as Shaw has been 'burned' with these lists in the past. When an item is listed as 'fixed' in a code release and it turns out it actually isn't fixed, that is seen as a failure and/or liability to Shaw. Therefore, they are better off just saying, "A new software package is being sent out this week and that should solve some of the more common problems."

It's a sad excuse for them to have to do this but they have never been big on telling anyone what they are doing or when so, really, why would they change now? I would be much happier knowing as much as I can, sooner than later too, but this seems to be the last thing Shaw cares about since it doesn't improve their bottom line but only stands to hurt it so they just don't do it. The recent exceptions seem to have been a 'test' and now we are back to the 'silent treatment' again.

Hopefully someone at Shaw will see everyone's comments here and take a different view but I wouldn't expect that to happen anytime soon. Here's to hoping I'm wrong.

FenderF4i · 2012-04-27, 06:29 PM

What are the best key delay settings for the Harmony remote when used with the Gateway? The button presses are quite a bit delayed for me compared to the factory Gateway remote.

Is there a way to improve this?

cafebrad · 2012-04-27, 07:47 PM

I have no audio today thru hdmi, but i do thru audio cables to a receiver. Is this something new to anyone else as well? I power cycled a couple times to no avail. Is it possible for the hdmi to lose audio capability but not video. My equipment updated back on the 24th or so and just now this is happening and i wonder if its related or if i am just now experiencing an issue i didnt before that some others are.

Jetranger · 2012-04-27, 08:13 PM

Is your TV a Toshiba or Panasonic? If so then yes, it is a known issue. I'm not sure what can be done about it but there is a fix coming for it but that won't be until the next update.

cafebrad · 2012-04-27, 08:49 PM

Is your TV a Toshiba or Panasonic?
no its a samsung- tried another power cycle and now everythings hunky dory(sp?) thx for the response.

2012-04-27, 04:28 PM	#86
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,332	The 'change list' that I provided in Post #18 is likely the best you are going to get as Shaw has been 'burned' with these lists in the past. When an item is listed as 'fixed' in a code release and it turns out it actually isn't fixed, that is seen as a failure and/or liability to Shaw. Therefore, they are better off just saying, "A new software package is being sent out this week and that should solve some of the more common problems." It's a sad excuse for them to have to do this but they have never been big on telling anyone what they are doing or when so, really, why would they change now? I would be much happier knowing as much as I can, sooner than later too, but this seems to be the last thing Shaw cares about since it doesn't improve their bottom line but only stands to hurt it so they just don't do it. The recent exceptions seem to have been a 'test' and now we are back to the 'silent treatment' again. Hopefully someone at Shaw will see everyone's comments here and take a different view but I wouldn't expect that to happen anytime soon. Here's to hoping I'm wrong. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

2012-04-27, 08:13 PM	#89
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,332	Is your TV a Toshiba or Panasonic? If so then yes, it is a known issue. I'm not sure what can be done about it but there is a fix coming for it but that won't be until the next update. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

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2012-04-27, 11:55 AM	#76
probc Join Date: Jan 2012 Posts: 39	Seeing that there is an official Shaw rep reading this forum (shawsean), can we get an official statement on what this "update" actually provides to us with bug fixes/new features? Virtually all other software producers maintain a version changelog, and this should be no different. I suspect many months have past here leading up to this update, and in the end not much was actually acomplished here, why is up to us to figure out what was supposedly fixed or improved, instead of just be more open and letting all of us know exactly what's going on here? BTW: Hey Shaw - still waiting on DLNA, web-based, Android and iPhone apps for remote administration, how is progress in these areas coming along?

2012-04-27, 11:57 AM	#77
Sethlan Rookie Join Date: Sep 2011 Posts: 6	I have the exact same thing with the portals. 2 display properly on each, but the 3rd does not. Also I had to manually trigger the update on 2 of the 3 portals, only the gateway and my main TV portal updated themselves. I gave it 48 hours after the auto update before pressing the update button in the installer settings.

2012-04-27, 01:30 PM	#79
probc Join Date: Jan 2012 Posts: 39	To add insult to injury here, i can buy a .99 cent app, or subscribe to a $2.00 service online and they all have changelogs. Here's a multi-million dollar company treating their customer so poorly by lack of open communication. Truly it is an aweful thing that could be said about both Telus and Shaw equally, and probably others as well. Seems like this could be a good opportunity for Shaw to take a lead in the industry and provide better information to their users. Could be a great way to gain more loyalty amongst users. If there is any concern about privacy or whatever for competition reasons, why not make use of the Messages option in the gateway and broadcast the changelog there? Do something creative and keep us informed.

2012-04-27, 01:32 PM	#80
Gord Lacey Veteran Join Date: May 2003 Location: Edmonton Posts: 1,746	My Gateway has updated, and one of my two Portals. Unfortunately I've rebooted the Gateway a few times today because channels weren't available (231 - HGTV, my wife's favorite). Not sure why that is.

2012-04-27, 02:33 PM	#82
GamerGuy Join Date: Apr 2012 Location: Victoria, BC Posts: 404	Though I appreciate the forum updates, Shaw customers should not have to go to a 3rd party site to see these things. Again, bad business as I see it.

2012-04-27, 02:39 PM	#83
buckycat Join Date: Jan 2011 Location: Mission BC Posts: 318	^Thats true. Though most people who aren't on these forums probably wouldn't even know (or care) that there was an update.

2012-04-27, 06:29 PM	#87
FenderF4i Join Date: Jul 2005 Posts: 54	What are the best key delay settings for the Harmony remote when used with the Gateway? The button presses are quite a bit delayed for me compared to the factory Gateway remote. Is there a way to improve this?

2012-04-27, 07:47 PM	#88
cafebrad Join Date: Mar 2012 Location: fraser valley Posts: 93	I have no audio today thru hdmi, but i do thru audio cables to a receiver. Is this something new to anyone else as well? I power cycled a couple times to no avail. Is it possible for the hdmi to lose audio capability but not video. My equipment updated back on the 24th or so and just now this is happening and i wonder if its related or if i am just now experiencing an issue i didnt before that some others are.

2012-04-27, 08:49 PM	#90
cafebrad Join Date: Mar 2012 Location: fraser valley Posts: 93	Is your TV a Toshiba or Panasonic? no its a samsung- tried another power cycle and now everythings hunky dory(sp?) thx for the response.