Sasktel Max Audio/Video Quality Discussion - Canadian TV, Computing and Home Theatre Forums

ryl411 · 2011-09-10, 07:40 PM

Is it just my TV or do other people notice audio cutting out on occasion, on the Saskatoon HD channels (304, 305)?

wilburyan · 2011-09-23, 11:37 PM

happens with me as well. With us I think the problem isn't completely with the MAX service. When there is a blip and the audio goes out... it takes a few seconds for my home theatre receiver to pick it back up again.

Also, if i change from a HD to a SD channel... I have to turn my receiver off and on to get the audio back... my home theatre receiver doesn't like flipping from Dolby Digital to pcm audio for some reason.

Tikker · 2011-09-26, 12:08 PM

haven't seen it myself yet

I know some channels are bad for sync (tsn/tsn2 for sure) but they're bad from the source (doesn't matter if it's max, shaw, bell, etc they all have identical drop outs)

Maurr740 · 2012-01-21, 05:43 PM

I to have been having frequent audio drop outs but on all of the HD channels

I read my TV instruction Manual and it said the issue might be with the new 1.4 HDMI and the old version 1 which these "OLD" boxes still use.

Interestingly thou the audio is good on all the standard defenition channels.

After calling tech support here , they told me that have been having this issue with all the motarola boxes on which people try to use the HDMI cable,, that is to say the frequent audio dropouts, on the HD channels

I did update the firmware on my new TV and that has made the audio problems even worse today. Sasktel says they are doing a firmware update on the STB's next week to see if that will help with the audio problems as well, so we'll wait and see i guess... in the mean time, back to that 5 bundle component and audio cable

Machoosh · 2012-03-01, 10:14 PM

happens with me as well. horriblily frusterating ...

ryl411 · 2012-04-21, 04:54 PM

I was just looking on the digitalhome.ca forums and noticed I had posted this.
It has not happened to me in a while I had totally forgotten about the audio drops.

Prism · 2012-04-27, 10:44 PM

It was a problem 2 years ago, but it was also a problem for BEV at the time when using HDMI.

Now, it never happens.

I have have my HDMI into a 1 into 4 splitter, one out going directly to the tv, the other to my HK receiver for when I want to enjoy a program in surround.

I know BEV had issues with this as well with HDMI, then by the time I migrated to the 9241 it began to get better and eventually disappeared as well.

Sasktel gets, or used to get their programming from BEV, but I don't think there is a link between that and both having issues with multi channel signals over HDMI, it is strange though.

noah12 · 2012-11-19, 12:09 PM

So what is the quality really like, are all the channels digital quality. I have access cable and they still have a few SD channels, quality is poor on those.

noah12 · 2012-11-28, 05:44 PM

Switched to max the other day, happy so far, quality good.

2011-09-10, 07:40 PM	#1
ryl411 Rookie Join Date: Feb 2009 Location: Saskatoon Posts: 20	Sasktel Max Audio/Video Quality Discussion Is it just my TV or do other people notice audio cutting out on occasion, on the Saskatoon HD channels (304, 305)?

2012-01-21, 05:43 PM	#4
Maurr740 Join Date: Dec 2006 Posts: 5	Audio troubles I to have been having frequent audio drop outs but on all of the HD channels I read my TV instruction Manual and it said the issue might be with the new 1.4 HDMI and the old version 1 which these "OLD" boxes still use. Interestingly thou the audio is good on all the standard defenition channels. After calling tech support here , they told me that have been having this issue with all the motarola boxes on which people try to use the HDMI cable,, that is to say the frequent audio dropouts, on the HD channels I did update the firmware on my new TV and that has made the audio problems even worse today. Sasktel says they are doing a firmware update on the STB's next week to see if that will help with the audio problems as well, so we'll wait and see i guess... in the mean time, back to that 5 bundle component and audio cable

2012-03-01, 10:14 PM	#5
Machoosh Join Date: Feb 2006 Posts: 57	happens with me as well. horriblily frusterating ... __________________ 51" plasma,6141 HD Seagate 1t EHD, Pioneer VSX-1015TX ,Cerwin Vega VS-150 speakers, Mirage 250w powered sub.

2012-04-21, 04:54 PM	#6
ryl411 Rookie Join Date: Feb 2009 Location: Saskatoon Posts: 20	It has stopped I was just looking on the digitalhome.ca forums and noticed I had posted this. It has not happened to me in a while I had totally forgotten about the audio drops.

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2011-09-23, 11:37 PM	#2
wilburyan Rookie Join Date: Sep 2010 Posts: 25	happens with me as well. With us I think the problem isn't completely with the MAX service. When there is a blip and the audio goes out... it takes a few seconds for my home theatre receiver to pick it back up again. Also, if i change from a HD to a SD channel... I have to turn my receiver off and on to get the audio back... my home theatre receiver doesn't like flipping from Dolby Digital to pcm audio for some reason.

2011-09-26, 12:08 PM	#3
Tikker Join Date: Dec 2007 Location: SaskTel Posts: 895	haven't seen it myself yet I know some channels are bad for sync (tsn/tsn2 for sure) but they're bad from the source (doesn't matter if it's max, shaw, bell, etc they all have identical drop outs)

2012-04-27, 10:44 PM	#7
Prism Join Date: Apr 2006 Location: Regina Posts: 88	It was a problem 2 years ago, but it was also a problem for BEV at the time when using HDMI. Now, it never happens. I have have my HDMI into a 1 into 4 splitter, one out going directly to the tv, the other to my HK receiver for when I want to enjoy a program in surround. I know BEV had issues with this as well with HDMI, then by the time I migrated to the 9241 it began to get better and eventually disappeared as well. Sasktel gets, or used to get their programming from BEV, but I don't think there is a link between that and both having issues with multi channel signals over HDMI, it is strange though.

2012-11-19, 12:09 PM	#8
noah12 DHC Supporter Join Date: Jun 2004 Location: Saskatchewan Posts: 454	So what is the quality really like, are all the channels digital quality. I have access cable and they still have a few SD channels, quality is poor on those.

2012-11-28, 05:44 PM	#9
noah12 DHC Supporter Join Date: Jun 2004 Location: Saskatchewan Posts: 454	Switched to max the other day, happy so far, quality good.