|2012-03-27, 12:30 PM||#11|
Join Date: Jun 2009
Thanks for the advice as there is a lot of truth to what you say. I am quite aware of the horror stories of Bell's billing and customer service. In the 5+ years of being with Videotron, I have only had one billing issue and that was this year when I bought out my old phone to get a new one and they charged me the balance of the new phone instead of the rebated price. Issue was dealt with and rectified in 5 minutes.
That being said, I ended up cancelling by appointment with Bell. Too many red flags:
1. Took over 45 minutes in store to book my appointment because "systems were down."
2. When I got the print out of my services, there was no $9.95 for the first six months. No credit on the PVR for taking the three services.
3. Videotron ofter to match the prices I'm getting with Bell plus another $5 off every month. When I called to cancel my installation, there was absolutely no attempt to keep me. Maybe they tried to call my bluff...
Fingers crossed that Videotron gets its act together this year.