Rogers DOCSIS 3 modem - Page 3 - Canadian TV, Computing and Home Theatre Forums

icemankent · 2012-01-10, 11:09 PM

Thanks, but I am hesitant to buy the SB6120, hook it up, only for Rogers to tell me that they don't "actually" support it, and that they have to fudge their system to accept it - by calling it a different modem in their system.
This, of course would mean that if they push any firmware updates to your new modem (thinking it is a different one), it would cook it.

Why can't Rogers simply publish a list of certified devices that they will support, instead of placing the risk on the customer to be a guinea pig.

I am glad yours is working - how much hassle was it to get set up - and what compromises did you/they have to make in their system to get it to work ?

JamesK · 2012-01-11, 10:59 AM

It is possible, but it's a real pain to get to someone who knows how to do it. The modem has to be configured with the code "WD3E". There is a lot of discussion about this on the Rogers site in their "Community Forums".

Gangrel · 2012-01-11, 11:53 AM

I was just looking on the Rogers site today and it shows you can still buy "just a modem" for $99. This is no longer the case?

I was thinking of buying one to trim the $4 rental fee off my bill, but I don't want the router combo thing........

JamesK · 2012-01-11, 12:15 PM

^^^^
I believe that's a DOCSIS 2 modem.

icemankent · 2012-02-14, 11:30 PM

Is there any update to this yet ?
I want to upgrade, but only if Rogers will offer a Docsis 3.0 (modem-only) option.
....waiting......

yyzlhr · 2012-02-14, 11:41 PM

Nope, no Modem only Docsis 3.0 modems from rogers right now.

bentoronto · 2012-02-15, 04:59 AM

Quote:

Originally Posted by Gangrel

I was just looking on the Rogers site today and it shows you can still buy "just a modem" for $99. This is no longer the case?

I was thinking of buying one to trim the $4 rental fee off my bill, but I don't want the router combo thing........

Hard decision. When renting, you pay the monthly charge and shipping (or waiting at an office). But if you buy, will the unit be superseded in a year?

If you are a snowbird in Florida for a few months a year, easier for renting to be cheaper at each end, unless you travel with your modem.

Ben

JamesK · 2012-02-15, 07:34 AM

Quote:

Is there any update to this yet ?

You can buy a Motorola modem from TigerDirect, but it takes a bit of work to get Rogers to enable it.

yyzlhr · 2012-02-15, 12:51 PM

It's not officially supported by Rogers. Reps need to trick the system into thinking its an SMC D3 Gateway. Could potentially cause problems down the road by doing this.

viper359 · 2012-02-19, 09:33 PM

beware, if the rep screws up, it can be a real headache. My brother just did it, and its a process, especially when they try to keep telling you that you must use Rogers modem. Hang up, call back, keep doing that until you get someone that actually knows what they are doing.

icemankent · 2012-02-21, 03:29 PM

Ok, so what I don't understand is how TekSavvy (who use Roger's infrastructure) can use various Docsis 3 modems (like the Motorola SB6121), etc yet Rogers' can't ??

yyzlhr · 2012-02-29, 10:41 PM

It's a business decision I would assume. Rogers reps when adding a customer purchased modem product code to an account have the option to select the SB6121 as the model, but no matter what you do the system will not accept any MAC ID you punch in. The only way to add an SB 6121 is to select the SMC D3 Gateway. The system will accept it that way, but i'm not sure what the future implications are.

icemankent · 2012-03-05, 02:16 PM

Ok, I will give Rogers a call to cancel in a few weeks.
Depending on what they offer me to stay, I will either cut my losses and move to Teksavvy or stay with Rogers on some sort of price/service mitigated "deal".

healer · 2012-03-12, 10:41 AM

Quote:

Originally Posted by icemankent

Ok, so what I don't understand is how TekSavvy (who use Roger's infrastructure) can use various Docsis 3 modems (like the Motorola SB6121), etc yet Rogers' can't ??

I heard Rogers requires custom maintenance tools from the vendor. If the vendor won't comply, then sayonara vendor.

I had a friend who was going to jump ship to TekSavvy but changed his mind.... think it was the lack of 24/7 support.

MichelR · 2012-03-12, 07:27 PM

I'd also guess that limiting the number of models is less of a headache for tech support.

2012-02-15, 12:51 PM	#39
yyzlhr Join Date: Nov 2011 Posts: 668	It's not officially supported by Rogers. Reps need to trick the system into thinking its an SMC D3 Gateway. Could potentially cause problems down the road by doing this. Last edited by 57; 2012-02-20 at 05:28 PM. Reason: Unnecessary Quote Removed

2012-02-19, 09:33 PM	#40
viper359 Join Date: Dec 2006 Posts: 419	beware, if the rep screws up, it can be a real headache. My brother just did it, and its a process, especially when they try to keep telling you that you must use Rogers modem. Hang up, call back, keep doing that until you get someone that actually knows what they are doing. Last edited by TorontoColin; 2012-02-25 at 01:09 PM. Reason: removed reference to competing forum

2012-02-21, 03:29 PM	#41
icemankent Join Date: Nov 2009 Location: Ottawa, Ontario Posts: 173	Ok, so what I don't understand is how TekSavvy (who use Roger's infrastructure) can use various Docsis 3 modems (like the Motorola SB6121), etc yet Rogers' can't ?? Last edited by 57; 2012-02-21 at 04:31 PM. Reason: OT and duplicate questions deleted from this post

2012-03-05, 02:16 PM	#43
icemankent Join Date: Nov 2009 Location: Ottawa, Ontario Posts: 173	Ok, I will give Rogers a call to cancel in a few weeks. Depending on what they offer me to stay, I will either cut my losses and move to Teksavvy or stay with Rogers on some sort of price/service mitigated "deal". __________________ Pioneer Kuro 151FD \| Pioneer VSX-1326-K \| Paradigm Speakers \| PS3 Slim+Fat \| 2,Cisco 8642 \| Panasonic TC-P65VT50

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2012-01-10, 11:09 PM	#31
icemankent Join Date: Nov 2009 Location: Ottawa, Ontario Posts: 173	Thanks, but I am hesitant to buy the SB6120, hook it up, only for Rogers to tell me that they don't "actually" support it, and that they have to fudge their system to accept it - by calling it a different modem in their system. This, of course would mean that if they push any firmware updates to your new modem (thinking it is a different one), it would cook it. Why can't Rogers simply publish a list of certified devices that they will support, instead of placing the risk on the customer to be a guinea pig. I am glad yours is working - how much hassle was it to get set up - and what compromises did you/they have to make in their system to get it to work ?

2012-01-11, 10:59 AM	#32
JamesK Veteran Join Date: May 2009 Location: Mississauga Posts: 5,039	It is possible, but it's a real pain to get to someone who knows how to do it. The modem has to be configured with the code "WD3E". There is a lot of discussion about this on the Rogers site in their "Community Forums".

2012-01-11, 11:53 AM	#33
Gangrel Join Date: Jul 2009 Posts: 60	I was just looking on the Rogers site today and it shows you can still buy "just a modem" for $99. This is no longer the case? I was thinking of buying one to trim the $4 rental fee off my bill, but I don't want the router combo thing........

2012-01-11, 12:15 PM	#34
JamesK Veteran Join Date: May 2009 Location: Mississauga Posts: 5,039	^^^^ I believe that's a DOCSIS 2 modem.

2012-02-14, 11:30 PM	#35
icemankent Join Date: Nov 2009 Location: Ottawa, Ontario Posts: 173	Is there any update to this yet ? I want to upgrade, but only if Rogers will offer a Docsis 3.0 (modem-only) option. ....waiting......

2012-02-14, 11:41 PM	#36
yyzlhr Join Date: Nov 2011 Posts: 668	Nope, no Modem only Docsis 3.0 modems from rogers right now.

2012-02-29, 10:41 PM	#42
yyzlhr Join Date: Nov 2011 Posts: 668	It's a business decision I would assume. Rogers reps when adding a customer purchased modem product code to an account have the option to select the SB6121 as the model, but no matter what you do the system will not accept any MAC ID you punch in. The only way to add an SB 6121 is to select the SMC D3 Gateway. The system will accept it that way, but i'm not sure what the future implications are.

2012-03-12, 07:27 PM	#45
MichelR Join Date: Feb 2012 Location: Ottawa, Ontario, Canada Posts: 98	I'd also guess that limiting the number of models is less of a headache for tech support.