MPEG4 Receiver swap starts October 23rd 2011, Read Post 1. - Page 58 - Canadian TV, Computing and Home Theatre Forums

patpond · 2011-12-22, 10:08 AM

Quote:

Originally Posted by swalsh19

I'm in London, ON, its been almost 2wks since I talked to Bell about the receiver swap. I was on the line with them for awhile and talked to 4 different people but they guaranteed me I'd get two 9242's.

How long has shipping been for you?

I received a 9241 within 3 days, but the 9242 to replace the 9241 has been pushing 2 weeks now. After the 10 business days, I'm going to call.

named · 2011-12-22, 12:43 PM

Quote:

Originally Posted by swalsh19

I'm in London, ON, its been almost 2wks since I talked to Bell about the receiver swap. I was on the line with them for awhile and talked to 4 different people but they guaranteed me I'd get two 9242's.

How long has shipping been for you?

Swalsh19 - Call them back - I live in London as well and I got my new 9242 the next day after I called for the swap.Delivered by Purolator.

swalsh19 · 2011-12-24, 10:01 PM

Bell sent out my replacement receivers which I have not got, and today they sent the Kill command down for my 9200. So now I have no TV. They tell me once the old receivers are killed they can't be activated. They don't have tracking for the receiver so they have to resend units and thats 7-10days. With holiday season it will be at least 2wks.

I'm NOT very impressed at all.

Westcoaster · 2011-12-24, 11:53 PM

That is more than a major bummer, I did not even know they could kill a receiver(?)... and more importantly why would they do this until you let them know you have the new units activated.

I think you may be in line for a month or two of free service should you decide to stay!

57 · 2011-12-25, 12:09 AM

Per post 1 of this thread and per many posts in this thread, the 9200s are usually deactivated 2-4 weeks after you receive the replacements. Sounds like they made a mistake with swalsh29. I'd be angry too.

You should be able to check tracking per post 1, but perhaps not over the holidays...

Westcoaster · 2011-12-25, 12:14 AM

That is interesting, automatic deactivation was never mentioned to me, they should let you know this when they arrange all of this!

I had better get that cascaded SW44 up and running real soon...

reidw · 2011-12-25, 08:26 AM

@westcoaster: You were warned in the instructions that came with your replacement that you might lose your service after two weeks. It may be somewhat fine printish but it is stated on the document.

In my case it was 10 days from the date of receipt before I managed to find the time to make the switch. My 9200 was still active up to then. So I agree that a mistake was made and that swalsh19 should go after Bell for some kind of compensation.

jdevlin · 2011-12-25, 09:53 AM

Since he never received the replacements I guess he would not have been able to read it no matter how small it was.

reidw · 2011-12-25, 09:59 AM

Quote:

Originally Posted by jdevlin

Since he never received the replacements I guess he would not have been able to read it no matter how small it was.

Good point. Apologies to both of you.

Westcoaster · 2011-12-25, 05:44 PM

I found it on the first page, a little vague but I guess it did suggest action was required:

"To ensure uninterrupted service, please replace your HD PVR within the next two weeks."

A bit more information could have been added to clarify:

"... as your old receiver will be deactivated after that time."

DeadmanInc · 2011-12-25, 10:20 PM

I ended up calling bell and told them my reciever had been deactivated and that I wasn't aware that I would be unable to even watch SD channels. They ended up reactivating my 9200 so I could use it in my bedroom.

jayoldschool · 2011-12-26, 12:36 PM

Just got my latest bill. I was greeted by a $250 "non-return of equipment" charge. My 6100 was replaced by a 6141. Why would they want my 6100 back? Off to call Bell...

jdevlin · 2011-12-26, 12:51 PM

Apparently from some images that have been posted they might be going to issue the 6100 as a SD box. So it has value to BELL.
The 9200 is being completely eliminated and is not being asked for return.

jayoldschool · 2011-12-26, 02:29 PM

Just off the phone. No, they don't want the 6100 back. They just screwed up the details of my swap. Since a 6100 is supposed to be swapped for a 6131, the details of the 6141 caused problems. I'll post back once it is cleared up by the escalation.

rogue17 · 2011-12-30, 11:38 AM

My brother in law has a 9200.On his behalf I used the chat to request a 9242 late Wednesday night around 9PM. Agent siad it would take 5-7 days by Canada Post or Purolator. I figured with Holidays and the days off and weekends that he would get it on Jan 10 .

But he got it Friday morning. Only took a full day and a half!!!!!!!!!!!!!!

Says 9242 on the box. If it is a Refurb should it have the R on it like 9242R on the box?

2011-12-25, 12:09 AM	#860
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,294	Per post 1 of this thread and per many posts in this thread, the 9200s are usually deactivated 2-4 weeks after you receive the replacements. Sounds like they made a mistake with swalsh29. I'd be angry too. You should be able to check tracking per post 1, but perhaps not over the holidays... __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

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2011-12-24, 10:01 PM	#858
swalsh19 Rookie Join Date: Dec 2010 Posts: 3	Bell sent out my replacement receivers which I have not got, and today they sent the Kill command down for my 9200. So now I have no TV. They tell me once the old receivers are killed they can't be activated. They don't have tracking for the receiver so they have to resend units and thats 7-10days. With holiday season it will be at least 2wks. I'm NOT very impressed at all.

2011-12-24, 11:53 PM	#859
Westcoaster Join Date: Dec 2004 Posts: 150	That is more than a major bummer, I did not even know they could kill a receiver(?)... and more importantly why would they do this until you let them know you have the new units activated. I think you may be in line for a month or two of free service should you decide to stay!

2011-12-25, 12:14 AM	#861
Westcoaster Join Date: Dec 2004 Posts: 150	That is interesting, automatic deactivation was never mentioned to me, they should let you know this when they arrange all of this! I had better get that cascaded SW44 up and running real soon...

2011-12-25, 08:26 AM	#862
reidw Veteran Join Date: Aug 2007 Location: Stratford, PE. Posts: 2,458	@westcoaster: You were warned in the instructions that came with your replacement that you might lose your service after two weeks. It may be somewhat fine printish but it is stated on the document. In my case it was 10 days from the date of receipt before I managed to find the time to make the switch. My 9200 was still active up to then. So I agree that a mistake was made and that swalsh19 should go after Bell for some kind of compensation.

2011-12-25, 09:53 AM	#863
jdevlin Join Date: Nov 2009 Location: Wainfleet Posts: 462	Since he never received the replacements I guess he would not have been able to read it no matter how small it was.

2011-12-25, 05:44 PM	#865
Westcoaster Join Date: Dec 2004 Posts: 150	I found it on the first page, a little vague but I guess it did suggest action was required: "To ensure uninterrupted service, please replace your HD PVR within the next two weeks." A bit more information could have been added to clarify: "... as your old receiver will be deactivated after that time."

2011-12-25, 10:20 PM	#866
DeadmanInc Join Date: Oct 2005 Location: Ajax, Ontario Posts: 135	I ended up calling bell and told them my reciever had been deactivated and that I wasn't aware that I would be unable to even watch SD channels. They ended up reactivating my 9200 so I could use it in my bedroom.

2011-12-26, 12:36 PM	#867
jayoldschool Veteran Join Date: Feb 2007 Posts: 1,746	Just got my latest bill. I was greeted by a $250 "non-return of equipment" charge. My 6100 was replaced by a 6141. Why would they want my 6100 back? Off to call Bell...

2011-12-26, 12:51 PM	#868
jdevlin Join Date: Nov 2009 Location: Wainfleet Posts: 462	Apparently from some images that have been posted they might be going to issue the 6100 as a SD box. So it has value to BELL. The 9200 is being completely eliminated and is not being asked for return.

2011-12-26, 02:29 PM	#869
jayoldschool Veteran Join Date: Feb 2007 Posts: 1,746	Just off the phone. No, they don't want the 6100 back. They just screwed up the details of my swap. Since a 6100 is supposed to be swapped for a 6131, the details of the 6141 caused problems. I'll post back once it is cleared up by the escalation.

2011-12-30, 11:38 AM	#870
rogue17 Join Date: Nov 2011 Posts: 553	My brother in law has a 9200.On his behalf I used the chat to request a 9242 late Wednesday night around 9PM. Agent siad it would take 5-7 days by Canada Post or Purolator. I figured with Holidays and the days off and weekends that he would get it on Jan 10 . But he got it Friday morning. Only took a full day and a half!!!!!!!!!!!!!! Says 9242 on the box. If it is a Refurb should it have the R on it like 9242R on the box?