Star Choice Customer Service - Good & Bad - Post Comments Here - Page 43 - Canadian TV, Computing and Home Theatre Forums

gzink · 2011-11-23, 09:49 PM

Serious problem with one of two 630's, so SD had to go through factory reset with me etc etc. Then when it didn't even come back live, they insisted on a service call. Service call over with a replacement needed.
I'm on a call right now where I was told the wait would be 5 minutes.
The wait is at 40 minutes right now. No call back option offered.
Something has changed over at SD. I am listening to the tape offering me the chance to become a SD customer service rep. Wow they have problems.

Sirius Guy · 2011-11-24, 09:27 PM

Huge push to acquire new customers with sweet hardware/programming + and shortage of CSR"s (they just put on 14 new people in Calgary) = looong wait times.

gzink · 2011-11-25, 01:28 AM

When I did finally get through (over an hour) I had a decent experience with a techie and we even discovered a few incorrect entries on my account from this past Spring. If the replacement pvr is indeed on its way and the errors in pvr serial numbers are all sorted out then then the hour wait will have been worth it.

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2011-11-23, 09:49 PM	#631
gzink Join Date: Mar 2010 Posts: 902	Serious problem with one of two 630's, so SD had to go through factory reset with me etc etc. Then when it didn't even come back live, they insisted on a service call. Service call over with a replacement needed. I'm on a call right now where I was told the wait would be 5 minutes. The wait is at 40 minutes right now. No call back option offered. Something has changed over at SD. I am listening to the tape offering me the chance to become a SD customer service rep. Wow they have problems.

2011-11-24, 09:27 PM	#632
Sirius Guy Join Date: Dec 2005 Posts: 638	Huge push to acquire new customers with sweet hardware/programming + and shortage of CSR"s (they just put on 14 new people in Calgary) = looong wait times.

2011-11-25, 01:28 AM	#633
gzink Join Date: Mar 2010 Posts: 902	When I did finally get through (over an hour) I had a decent experience with a techie and we even discovered a few incorrect entries on my account from this past Spring. If the replacement pvr is indeed on its way and the errors in pvr serial numbers are all sorted out then then the hour wait will have been worth it.