Star Choice Customer Service - Good & Bad - Post Comments Here - Canadian TV, Computing and Home Theatre Forums

gzink · 2011-11-23, 09:49 PM

Serious problem with one of two 630's, so SD had to go through factory reset with me etc etc. Then when it didn't even come back live, they insisted on a service call. Service call over with a replacement needed.
I'm on a call right now where I was told the wait would be 5 minutes.
The wait is at 40 minutes right now. No call back option offered.
Something has changed over at SD. I am listening to the tape offering me the chance to become a SD customer service rep. Wow they have problems.

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2011-11-23, 09:49 PM	#38
gzink Join Date: Mar 2010 Posts: 905	Serious problem with one of two 630's, so SD had to go through factory reset with me etc etc. Then when it didn't even come back live, they insisted on a service call. Service call over with a replacement needed. I'm on a call right now where I was told the wait would be 5 minutes. The wait is at 40 minutes right now. No call back option offered. Something has changed over at SD. I am listening to the tape offering me the chance to become a SD customer service rep. Wow they have problems.