Shaw Gateway: Installation and setup discussion - Page 7 - Canadian TV, Computing and Home Theatre Forums

hymi · 2011-11-02, 01:23 AM

Thanks for reply Jetranger----Harmony up & running.
One more question re TV setup
I have a Samsung 1080P plasma 3D
which settings do you reccommend
1080I
1080P 24hz
1080P 30hz

Shaw tech says 1080I

Thanks

Jetranger · 2011-11-02, 01:29 AM

1080i is the recommended setting. All of these answers are in the original Gateway thread, just so you know. If you take the time to read through it, you will probably run across some info you may not have already thought of a question for yet.

Sonisame · 2011-11-04, 12:38 PM

Hi
I have two shaw PVR's and external e-sata mounted hard-drives with tons of recorded tv shows from last couple of years.

If I upgrade my system to Gateway and portals, is there a way(with Shaw technical support) to transfer or use my existing e-sata hard-drives with new Gateway? Or do I have to live with the fact that the I will lose all my recordings with this upgrade?

Sonisame

NoAhBoDy · 2011-11-04, 04:40 PM

@Sonisame: I went through this last week. I was told when I ordered my gateway that everything on the expander would carry across to the gateway (CSR checked with another person and also advised that in her case, when she switched her recordings came across) and when the installer came in, he advised that this was not the case. The expander had to be formatted. If not formatted, it would not be recognized. We tested and the only conclusion was to format.

I had my 1 TB expander plugged into an older 6416 III so I don't know if that makes any difference...

Either way, after I had to lose all my recordings I did call Shaw and they credited my account for my "pain".

cdncableguy · 2011-11-04, 07:50 PM

Definitely will lose all recordings when moving an expander. The expander is linked to the specific dct. So even if you swap out the 6416 for another 6416 you would lose all data on the expander.

Sonisame · 2011-11-05, 02:51 PM

Thanks NoAhBody and cdncableguy. I guess I will stick to my pvr's for another couple of yrs..

Sonisame

HARDRIVE · 2011-11-06, 11:28 AM

Gateway installed yesterday and harmony remote updated but question about remote, is there any way to get page up and down buttons for guide really miss that function from motorola.

NoAhBoDy · 2011-11-06, 11:32 AM

@HARDIVE: If you figure that one out, I'll give you a dollar! That's one of my beefs too...and the fact that there's no "Exit" button

Jetranger · 2011-11-06, 11:34 AM

The answer is in your instruction manual. If you can't find it, post again and I'll tell you the page number. It's also been posted on DHC many times.

NoAhBoDy · 2011-11-06, 11:36 AM

Which answer? I never received any manuals with my gateway...just a book with a few pages that my daughter decided to keep for herself

Jetranger · 2011-11-06, 12:05 PM

I may have spoken too soon, again, as I have just been looking through the online manual at Shaw.ca and can't seem to find the particular info. I know I have seen it in writing somewhere so it must be in the ARRIS Moxi manual, my bad.

There is also a list of 'short cuts' posted here somewhere by another member but I'm having brain fade trying to find it.

Ch+ and Ch- will move you a page at a time through the lists and guides. And, the 'Zoom' button is as close as you will come to an 'Exit' function. That or 'Menu', depending where you are in the system.

Now, I expect all of these related posts will be removed as this is not related to 'installation' issues.

EDIT: IIRC, the short cuts list is in a link in the member's 'signature' line so you can look for that in the threads. I'm browsing for it now.

Jetranger · 2011-11-06, 12:49 PM

OK, I found it. It is jorton who created it and the link is his signature:

http://dl.dropbox.com/u/8067076/Gate...CheatSheet.jpg

This really needs to be added to the 'sticky', can you make that happen, downbeat?

EDIT: Cheat Sheet by jorton as an attachment here so the link won't go dead in the future.

NoAhBoDy · 2011-11-06, 06:04 PM

Thanks Jetranger..appreciate your help on this.

Soundy · 2011-11-07, 08:24 PM

Apologies if this has already been covered in the previous 7 pages or other threads... Shaw techs should be coming this weekend to install a gateway and two portals, and I'm just wondering if anyone has any thoughts as to which should go where? My understanding is that the portal TVs will behave the same as if they had the gateway or other PVR attached, so functionally there shouldn't be a difference...

I'll have units going in the living room, family room, and master bedroom... only consideration I can see here is reports that the gateway tends to be noisy, so I'm thinking it would be best in the family room, where it could reside inside an enclosed TV stand (it's ventilated enough to keep things cool).

Any thoughts? Advice?

Shellhead · 2011-11-07, 09:17 PM

You require one Portal per tv. The Gateway does not work with a tv. In your scenario, you will require 3 Portals and the Gateway.

2011-11-02, 01:23 AM	#91
hymi Rookie Join Date: Oct 2011 Location: Saanichton Posts: 17	TV setup Thanks for reply Jetranger----Harmony up & running. One more question re TV setup I have a Samsung 1080P plasma 3D which settings do you reccommend 1080I 1080P 24hz 1080P 30hz Shaw tech says 1080I Thanks

2011-11-02, 01:29 AM	#92
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,331	1080i is the recommended setting. All of these answers are in the original Gateway thread, just so you know. If you take the time to read through it, you will probably run across some info you may not have already thought of a question for yet. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

2011-11-04, 12:38 PM	#93
Sonisame Join Date: Mar 2006 Location: Surrey Posts: 89	Shaw Gateway-PVR question Hi I have two shaw PVR's and external e-sata mounted hard-drives with tons of recorded tv shows from last couple of years. If I upgrade my system to Gateway and portals, is there a way(with Shaw technical support) to transfer or use my existing e-sata hard-drives with new Gateway? Or do I have to live with the fact that the I will lose all my recordings with this upgrade? Sonisame

2011-11-04, 07:50 PM	#95
cdncableguy Join Date: May 2011 Location: Fernie, BC Posts: 73	Definitely will lose all recordings when moving an expander. The expander is linked to the specific dct. So even if you swap out the 6416 for another 6416 you would lose all data on the expander. __________________ I am a Shaw Employee. However, I am not posting on behalf of Shaw, and my posts are not official statements.

2011-11-06, 11:28 AM	#97
HARDRIVE Rookie Join Date: Oct 2011 Location: Duncan BC Posts: 1	Page buttons Gateway installed yesterday and harmony remote updated but question about remote, is there any way to get page up and down buttons for guide really miss that function from motorola.

2011-11-04, 04:40 PM	#94
NoAhBoDy Rookie Join Date: Nov 2011 Location: Winterpeg, MB Posts: 28	@Sonisame: I went through this last week. I was told when I ordered my gateway that everything on the expander would carry across to the gateway (CSR checked with another person and also advised that in her case, when she switched her recordings came across) and when the installer came in, he advised that this was not the case. The expander had to be formatted. If not formatted, it would not be recognized. We tested and the only conclusion was to format. I had my 1 TB expander plugged into an older 6416 III so I don't know if that makes any difference... Either way, after I had to lose all my recordings I did call Shaw and they credited my account for my "pain".

2011-11-05, 02:51 PM	#96
Sonisame Join Date: Mar 2006 Location: Surrey Posts: 89	Thanks NoAhBody and cdncableguy. I guess I will stick to my pvr's for another couple of yrs.. Sonisame

2011-11-06, 11:32 AM	#98
NoAhBoDy Rookie Join Date: Nov 2011 Location: Winterpeg, MB Posts: 28	@HARDIVE: If you figure that one out, I'll give you a dollar! That's one of my beefs too...and the fact that there's no "Exit" button

2011-11-06, 11:34 AM	#99
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,331	The answer is in your instruction manual. If you can't find it, post again and I'll tell you the page number. It's also been posted on DHC many times. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

2011-11-06, 11:36 AM	#100
NoAhBoDy Rookie Join Date: Nov 2011 Location: Winterpeg, MB Posts: 28	Which answer? I never received any manuals with my gateway...just a book with a few pages that my daughter decided to keep for herself

2011-11-06, 12:05 PM	#101
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,331	I may have spoken too soon, again, as I have just been looking through the online manual at Shaw.ca and can't seem to find the particular info. I know I have seen it in writing somewhere so it must be in the ARRIS Moxi manual, my bad. There is also a list of 'short cuts' posted here somewhere by another member but I'm having brain fade trying to find it. Ch+ and Ch- will move you a page at a time through the lists and guides. And, the 'Zoom' button is as close as you will come to an 'Exit' function. That or 'Menu', depending where you are in the system. Now, I expect all of these related posts will be removed as this is not related to 'installation' issues. EDIT: IIRC, the short cuts list is in a link in the member's 'signature' line so you can look for that in the threads. I'm browsing for it now. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

2011-11-06, 06:04 PM	#103
NoAhBoDy Rookie Join Date: Nov 2011 Location: Winterpeg, MB Posts: 28	Thanks Jetranger..appreciate your help on this.

2011-11-07, 08:24 PM	#104
Soundy Join Date: Oct 2011 Posts: 53	Apologies if this has already been covered in the previous 7 pages or other threads... Shaw techs should be coming this weekend to install a gateway and two portals, and I'm just wondering if anyone has any thoughts as to which should go where? My understanding is that the portal TVs will behave the same as if they had the gateway or other PVR attached, so functionally there shouldn't be a difference... I'll have units going in the living room, family room, and master bedroom... only consideration I can see here is reports that the gateway tends to be noisy, so I'm thinking it would be best in the family room, where it could reside inside an enclosed TV stand (it's ventilated enough to keep things cool). Any thoughts? Advice?

2011-11-07, 09:17 PM	#105
Shellhead Rookie Join Date: Oct 2011 Location: Calgary Posts: 6	You require one Portal per tv. The Gateway does not work with a tv. In your scenario, you will require 3 Portals and the Gateway.

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