|2011-03-08, 08:47 PM||#1|
Join Date: Jun 2005
Shaw $5 Purchased Modem Discount
This discussion started in the Shaw Cable programming and pricing discussion thread but I moved the topic here as it is probably more relevant under Internet.
First some background on how this got started...
In examining my Shaw bill last month I was looking at ways to perhaps reduce it. I then noticed that the base price of my Digital TV/ Movies & High-Speed Internet was $121.95, which was $5 more than the price stated on Shaw's website, but with my $5 "Purchased Modem Discount" the final cost was $116.95 (the base price quoted on the website) When I asked Shaw about it they just said "When I review your bill you are being billed $121.95. We then give you a $5 modem discount. This will bring your bill to the same rate you see online for $116.95." That did not answer my question but I didn't pursue it.
With the upcoming increase in pricing combined with their new "Personalized Bundles" I wanted to find out exactly why the base price on my bill seemed to be inflated by $5 which was then reduced by the modem discount to $116.95 instead of starting at $116.95 and being reduced to $111.95 like it should be. Shaw Guru (one of their reps) says the Purchased Modem Discount is still valid, so I am waiting for them/him to confirm that it will be applied to the current pricing.
The discount I'm talking about came from when I signed up for Shaw Internet in Aug. 2003, when the modem cost $59.95 + tax and the discount has been on every bill since then. As it has been over 7 years, I don't really care if they actually still have the discount or not. I do care that they try to make it look like there is one when there actually isn't, especially when they continue to this day to say it should still be there.
So the purpose of this thread is to try and determine when Shaw stopped "selling" their internet modems, and to try and figure out when they added the extra $5 to the base cost of the cable/internet bundle to people who were supposedly receiving the same $5 discount I was. I'm also interested in how many out there were also getting the alleged "$5 Purchase Modem Discount".
Sorry for the long post, but I think that Shaw has come very close to defrauding their long-time customers and I am sure most others who might see the discount on their bill expect to actually get it. Granted it is only $5 a month, but this has gone on for at least 6 months as far as I can tell, so it adds up.