Samsung LCD Not Supported Video Data

[jimmy.shaw]

Ok, so I'm hoping someone here can help me. I just got off the phone with Samsung's customer service and they were of absolutely no help.

Manufacturer: Samsung
TV: LCD
Model: LN52B630
Error message: "Not Supported Video Data"

- Message pops up when attempting to watch an .avi file (usually 700mb or larger) using the USB 2.0 feature. Even with files that I've watched error-free in the past. This just started a few weeks ago
- I'll also add that after the error pops up, I'll try and watch the file again and it works.

Samsung support first advised me that it's a compatibility issue - wrong! The file's are .avi and mpeg files, which I've been able to watch in the past. Support advised me that I can only watch videos using mp3 and jpeg files!!! Hahaha! Sorry, I found that funny because he claims to have quoted the manual. I explained that mp3 is for audio files such as music and jpeg is for pictures, he told me that I was misinformed.

Samsung support then advised me that my firmware needed to be updated - wrong! The lastest update is 1014 which is dated 01/06/2010; he told me it was as of March 14, 2010?! He obviously just wanted to get me off the phone...which I have found to be a typical tactic in customer service as of late.

Since spending $2600 to purchase this TV has no bearing on the type of support I receive from the manufacturer, I was hoping someone else has had the same experience with a solution.