|2010-05-20, 06:24 PM||#1|
Join Date: May 2010
Samsung LCD Not Supported Video Data
Ok, so I'm hoping someone here can help me. I just got off the phone with Samsung's customer service and they were of absolutely no help.
Error message: "Not Supported Video Data"
- Message pops up when attempting to watch an .avi file (usually 700mb or larger) using the USB 2.0 feature. Even with files that I've watched error-free in the past. This just started a few weeks ago
- I'll also add that after the error pops up, I'll try and watch the file again and it works.
Samsung support first advised me that it's a compatibility issue - wrong! The file's are .avi and mpeg files, which I've been able to watch in the past. Support advised me that I can only watch videos using mp3 and jpeg files!!! Hahaha! Sorry, I found that funny because he claims to have quoted the manual. I explained that mp3 is for audio files such as music and jpeg is for pictures, he told me that I was misinformed.
Samsung support then advised me that my firmware needed to be updated - wrong! The lastest update is 1014 which is dated 01/06/2010; he told me it was as of March 14, 2010?! He obviously just wanted to get me off the phone...which I have found to be a typical tactic in customer service as of late.
Since spending $2600 to purchase this TV has no bearing on the type of support I receive from the manufacturer, I was hoping someone else has had the same experience with a solution.
Last edited by jimmy.shaw; 2010-05-20 at 06:32 PM. Reason: add