|2010-01-14, 08:44 AM||#1|
Join Date: Aug 2007
Signal Disruption -- Suggestions or Help
For the last few weeks, I have been experiencing some major signal disruption on not just my cable TV, but all my Rogers services (Home Phone and Internet).
Last night, I had some major signal interference and macroblocking for twenty minutes, the phone signal was intermittent and the internet was in and out.
This is all starting to wear on my patience...I have called Rogers, and they have said each time that "the signal strength looks good" which is probably because the problem is not occurring by the time I get through to a rep.
I finally had a talk with one person who seemed to have a bit more understanding...he looked at my service history and saw some of what you will read below, and listened to what I had to say.
I live in a rowhouse unit that is about 25 years old. The cable inside my house is brand new, having been replaced in the last year by Rogers and myself. There is a signal booster installed by Rogers in my house.
I hypothesize that the issue is the original cable running to the unit...which unfortunately runs in an inaccessible service conduit beneath the foundation. On previous service calls at least two techs have commented on weaker signals along that line, thus the signal booster. The CSR I spoke to, said this has happened in several other cases he has dealt with...so I took that as a victory.
I am expecting the tech either later today or tomorrow...
If the issue is the corruption of this underground cable, what can I expect?
I live in a rowhouse condo, about five units from the end where the Rogers box is located (20-25 yards or about 75 feet). In order to run exterior cable, I would need to get permission from the condo board, should I start that process? Could the tech fish a new line through the conduit?
I would like to know what to expect before the tech shows up...I have always had good luck with the techs, but I always try to be prepared.