No retention attempt at videotron? - Canadian TV, Computing and Home Theatre Forums

Rolando · 2008-03-19, 12:57 PM

Wow, that is bad.

I just called to cancel my videotron subscription and I pretty much got: ok, it will be cut off in 30 days, anything else I can help with?

I know I was behind a few payments in the past and I have 20 a la carte instead of 30 a la carte but that is pretty bad service. I still generate over $100 a month as a client. I have 20 channels plus basic plus 2 HD terminals plus TMN as well as highspeed internet. about $115 a month.

told him canceled cause it was too expensive to get another HD PVR and didn't even offer like a $50 credit or something towards a PVR to help me to stay. nothing. WOW.

that is horrible customer service.

Jake · 2008-03-19, 01:16 PM

I have heard this before. Also once I called to complain about new service fees and wondered out loud if I should just cancel. The guy starting the process right there and then without saying another word to me.

Now I will be moving soon and have considered canceling my digital TV service. I just do not have as much free time as before for TV. I shall find out when the time comes if they try to woo me to stay.

But I have to say I am happy with the service and I rarely have to call customer service. It is just the $50/month for something that I may only spend 4-6 hours on is hard to ignore.

jemcleod · 2008-03-19, 08:25 PM

I hate to tell you but calling in and threatening to cancel doesnt get you what you want all the time. Not everyone will be like omg I need to keep this customer, you leave, someone else will leave from some other company and go to them, so really it averages itself out.

jtheman · 2008-03-19, 09:03 PM

right on and most of the time the bill isn't really cheaper elsewhere neither

EnderWiggin · 2008-03-20, 06:50 AM

For both Videotron and Bell, we are merely drops in the bucket. I would imagine that the money generated from their TV services are small change compared to all the other ventures. And then for every customer that drops they know that another new one is coming in from Bell or Starchoice. We need them more than they need us...

Jake · 2008-03-20, 07:59 AM

Threats? Did I miss read a post? I think we are talking about much less here. If they really wanted to keep the fence-sitters they could pitch their services just a little better. Even without having to give anything away. Most of the reps I speak to do not seem to be motivated.

2008-03-19, 12:57 PM	#1
Rolando Join Date: Jan 2005 Location: Montreal Posts: 602	No retention attempt at videotron? Wow, that is bad. I just called to cancel my videotron subscription and I pretty much got: ok, it will be cut off in 30 days, anything else I can help with? I know I was behind a few payments in the past and I have 20 a la carte instead of 30 a la carte but that is pretty bad service. I still generate over $100 a month as a client. I have 20 channels plus basic plus 2 HD terminals plus TMN as well as highspeed internet. about $115 a month. told him canceled cause it was too expensive to get another HD PVR and didn't even offer like a $50 credit or something towards a PVR to help me to stay. nothing. WOW. that is horrible customer service. __________________ Rolando Avendaño

2008-03-19, 01:16 PM	#2
Jake Moderator Join Date: Apr 2003 Location: Gatineau and Ottawa Posts: 10,176	I have heard this before. Also once I called to complain about new service fees and wondered out loud if I should just cancel. The guy starting the process right there and then without saying another word to me. Now I will be moving soon and have considered canceling my digital TV service. I just do not have as much free time as before for TV. I shall find out when the time comes if they try to woo me to stay. But I have to say I am happy with the service and I rarely have to call customer service. It is just the $50/month for something that I may only spend 4-6 hours on is hard to ignore. __________________ Tip: See an offending post? Don't reply, report it by clicking on the 'Report Post' icon.

2008-03-20, 07:59 AM	#6
Jake Moderator Join Date: Apr 2003 Location: Gatineau and Ottawa Posts: 10,176	Threats? Did I miss read a post? I think we are talking about much less here. If they really wanted to keep the fence-sitters they could pitch their services just a little better. Even without having to give anything away. Most of the reps I speak to do not seem to be motivated. __________________ Tip: See an offending post? Don't reply, report it by clicking on the 'Report Post' icon.

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2008-03-19, 08:25 PM	#3
jemcleod Rookie Join Date: Mar 2008 Posts: 10	I hate to tell you but calling in and threatening to cancel doesnt get you what you want all the time. Not everyone will be like omg I need to keep this customer, you leave, someone else will leave from some other company and go to them, so really it averages itself out.

2008-03-19, 09:03 PM	#4
jtheman Join Date: Feb 2006 Location: STMDN,Qc Posts: 106	right on and most of the time the bill isn't really cheaper elsewhere neither

2008-03-20, 06:50 AM	#5
EnderWiggin Join Date: Dec 2005 Posts: 318	For both Videotron and Bell, we are merely drops in the bucket. I would imagine that the money generated from their TV services are small change compared to all the other ventures. And then for every customer that drops they know that another new one is coming in from Bell or Starchoice. We need them more than they need us...