Bell TV Retentions?

[joninator]

I posted my first post in the wrong forum. I think it's more appopriate to post here instead. Well, we have been with Expressvu since like 1998. We are probably their first couple hundred customers. I still remember when they have an XPRS channel advertising how they are gaining customers and the start package was $8.95. Anyways, what I was wondering if I try to cancel will they try to keep me as a customer? I might be switching to Rogers digital cable because their Chinese channels are $5 cheaper.

[MaxHeadroom]

A friend of mine recently cancelled his ExpressVu service, and he borrowed a set of rabbit ears from me so he could get some local stations. The very next day, ExpressVu called him and offered six months at $10 a month if he came back. The rabbit ears never got used. He didn't seem to loose any of his bundled discounts, either.

[dirtyjeffer]

does rogers digital cable offer the same chinese channels?

if they are the same, why not simply ask if they will match the price somehow, rather than switch everything over.

[SensualPoet]

Rogers probably has much more selection in chinese programming (as with all thing multicultural at Rogers). There are at least 30 channels Rogers has in this space that Bell doesn't offer. If Bell doesn't carry the channels you want, this is definitely a deal breaker.

Rogers also has significant chinese content On Demand including TVB weekly series.

However on pricing, more or less, Rogers and Bell are competitive. Just be sure you are in an area in Ontario which offers the channels you are seeking. As a new Rogers customers, leaving Bell, there may be some very deep discounts for an initial period as well.

But the channels are the thing, I would think, if it's chinese channels you are looking for.

[Playin TV fan]

If you try to cancel your service they will transfer you call to retention agent (they call it loyalty for the client). That will try to make you an offer to make you stay. They will ask you why you want to leave and try to give you something to solve that. If it's due to availability of certain channels they will most probably try a month free, then 2, then 3.

They might also use 10% off for 3-6-12 months

[markw]

I recently recieved 3 months free and 12 months @ 10% discount.

[lweel8]

What's a brother gotta do to get a deal?
My rental contract expires next month and with it, so do my promotional discounts ($10 off, $2.50 4100s and free mag - woohoo). I have called twice to let Bell know that I'll be returning all of my rental equipment at the end of my contract ("how do I return it?") and no one seems to be picking up that I'm threatening to end my subscription.

All I want is a deal! What is the key phrase to get them to offer me something to stay? My father-in-law would say "what will you give me to stay with Bell?" If that's what it takes, I'll give it a try.

[hugh]

Companies such as Bell don't make a lot of money off of most customers.

Typically 20% of the customers provide 80% of the profits. I don't know what the %'s are for Bell ExpressVu but I'll bet that those %'s are close to being true across all Bell products.

Unless you are bringing Bell in a lot of money (and profits) each month, they may feel that its not worth offering you any deal to stay.

For example: If you are signed up for a Bell Bundle (voice, data, wireless and video) or your ExpressVU bill is north of $100 a month then you might have a shot at getting a sweeter deal but if you're not then ,you are probably not a very profitable customers for them and unlikely to get any special offer.

[Nimiq 1]

Pay the full price, you have had a deal for the last how long.?

Come on they need the money give them a break, pay full for a year then get a deal.....lol

[lweel8]

I find it hard to believe that the 80/20 rule applies here (although I appreciate the value of comping the whales).

Yeah, they need the money They're making a mint on my phone bill...

[Ex Agent EV]

Simply say you want to disconnect...and want to be transferred to the disconnection departement

No matter how much you spent on a monthly basis they will make you an offer

[i hate tv]

Hahaha
Stories like this make me laugh
You have been getting a deal for 2 years already
How about pay regular price for a while, then ask for a discount?
What sort of deal were you looking for?
The problem with giving new customers a "special" rate to sign up, is once they start paying the "regular" rate, that the rest of us schmucks pay, it seems like too much money
Just tell them you want to be put through to the cancellation dept
They may send you to the retention dept, or they may call your bluff (they have spies on here ya know)
The will get you to send the boxes back via purolater i believe
Good luck with the deal, and let us know if you win
Maybe I will try and get a deal too

[Quadratic]

One thing I will say about CRTC regulation regarding retention incentives:

If you're trying to see what kind of deal they'll offer you as opposed to the competition, it's fine to say you're thinking about another company, but do not say you already have an appointment with another provider. Doing so legally obligates the company to terminate your service and offer you no deals. I've heard people say "I already have an appointment with company abc, now give me a reason to cancel it", which is the worst thing you can possibly say if you want a deal.

[Ex Agent EV]

When a client says that he has an appointement with another compagny, the client still have the 30 days notice to give...and they will still try to give him a retention offer that will satisfy him and make him stay. An appoitement is always cancellable...

To be able to receive boxes the equipement has to be diabled on your account or if you want to return all the equipement the account has to be closed. The will send you boxes by Purolator with adress sticker. You put the receiver in, call back Purolator, or make the guy wait when he delivers the box, put the receiver in, stick the sticker on the box and you're all set.

[Quadratic]

When a client says that he has an appointement with another compagny, the client still have the 30 days notice to give...and we will still try to give him a retention offer that will satisfy him and make him stay. An appoitement is always cancellable...

This is illegal. The CRTC states that if a provider is told that a customer has an appointment with another provider, you are not allowed to offer any incentives to change their mind, or otherwise interfere with that appointment.