XM2go Battery Recall - Canadian TV, Computing and Home Theatre Forums

Kieran · 2005-12-23, 08:58 AM

The battery for the XM2go units (Tao, Myfi, Airwave) has been recalled. If your unit has a white coloured battery, you are OK. If it a black colour, then you will be sent a new one in the mail.

http://www.xmradio.com/myfi/index.jsp

See "important safety notice" on the bottom of the link above.

http://www.upgradebattery.com/

IMPORTANT SAFETY NOTICE REGARDING BATTERY UPGRADE

In consultation with the U.S. Consumer Product Safety Commission, we are writing to inform you about an important, safety-related upgrade for the battery supplied with your Delphi MyFi, Pioneer AirWare or Tao XM2GO satellite radio. The parties are aware of reported failures of the battery included in certain satellite radio products. Malfunctioning batteries can overheat and, in some cases, melt or possibly present a burn hazard. To ensure your safety and satisfaction, we are pleased to provide you the enclosed new battery for your radio.

Your safety and satisfaction are very important to our companies. Therefore, please stop using the battery that was provided with your radio and replace it with the one that is included in this package. The enclosed new battery has a white label with dark lettering, so that you can distinguish it from the original battery that came with your radio, which has a black label and white lettering. You should charge and use the new battery according to your radio’s User Manual and any other instructions you may have received when you purchased your radio.

DO NOT KEEP THE OLD BATTERY. Please dispose of your old battery by bringing it to a suitable recycling center or collection point. If you need assistance in locating a suitable recycling facility you can call 1-877-273-2925 or go online at www.call2recycle.com.

If you have any questions about this notice or need any further assistance please call 1-800-261-7628 or go to www.upgradebattery.com. Please confirm receipt of your replacement battery by completing the enclosed prepaid postcard and mailing it at your earliest convenience. Thank you for your cooperation and we apologize for any inconvenience."

This offer only applies to US based units and I have not seen anything mentioned on the Canadian site.

Kieran · 2006-01-03, 11:14 AM

Just talked to the folks handling the recall of the batteries. It only covers the older XM2go units in the USA since the radios recently imported to Canada for XM Canada may have the newer batteries. Mine is an older unit, so the battery is being sent to my American address since they do not ship to Canada. Great to get a new battery on my year old MyFi

Kieran · 2006-01-17, 06:07 PM

Got the replacement battery for my Myfi. It took three weeks from my call to have it shipped....

thebassman · 2006-01-18, 12:11 AM

I bought one from the US (via eBay) - how can I get my battery replaced?

starchoice · 2006-01-18, 02:30 AM

Re-read the first post. There is a website with the info. You should receive it automatically but you can always call the number. They may or may not take information from you.

thebassman · 2006-01-18, 02:33 AM

I activated it with a Canadian subscription, though... the first post doesn't really specify what would happen with a situation like mine. It's a US model activated in Canada.

2005-12-23, 08:58 AM	#1
Kieran Join Date: May 2005 Location: Ottawa Posts: 940	XM2go Battery Recall The battery for the XM2go units (Tao, Myfi, Airwave) has been recalled. If your unit has a white coloured battery, you are OK. If it a black colour, then you will be sent a new one in the mail. http://www.xmradio.com/myfi/index.jsp See "important safety notice" on the bottom of the link above. http://www.upgradebattery.com/ IMPORTANT SAFETY NOTICE REGARDING BATTERY UPGRADE In consultation with the U.S. Consumer Product Safety Commission, we are writing to inform you about an important, safety-related upgrade for the battery supplied with your Delphi MyFi, Pioneer AirWare or Tao XM2GO satellite radio. The parties are aware of reported failures of the battery included in certain satellite radio products. Malfunctioning batteries can overheat and, in some cases, melt or possibly present a burn hazard. To ensure your safety and satisfaction, we are pleased to provide you the enclosed new battery for your radio. Your safety and satisfaction are very important to our companies. Therefore, please stop using the battery that was provided with your radio and replace it with the one that is included in this package. The enclosed new battery has a white label with dark lettering, so that you can distinguish it from the original battery that came with your radio, which has a black label and white lettering. You should charge and use the new battery according to your radio’s User Manual and any other instructions you may have received when you purchased your radio. DO NOT KEEP THE OLD BATTERY. Please dispose of your old battery by bringing it to a suitable recycling center or collection point. If you need assistance in locating a suitable recycling facility you can call 1-877-273-2925 or go online at www.call2recycle.com. If you have any questions about this notice or need any further assistance please call 1-800-261-7628 or go to www.upgradebattery.com. Please confirm receipt of your replacement battery by completing the enclosed prepaid postcard and mailing it at your earliest convenience. Thank you for your cooperation and we apologize for any inconvenience." This offer only applies to US based units and I have not seen anything mentioned on the Canadian site.

2006-01-03, 11:14 AM	#2
Kieran Join Date: May 2005 Location: Ottawa Posts: 940	recall Just talked to the folks handling the recall of the batteries. It only covers the older XM2go units in the USA since the radios recently imported to Canada for XM Canada may have the newer batteries. Mine is an older unit, so the battery is being sent to my American address since they do not ship to Canada. Great to get a new battery on my year old MyFi

2006-01-17, 06:07 PM	#3
Kieran Join Date: May 2005 Location: Ottawa Posts: 940	got my battery Got the replacement battery for my Myfi. It took three weeks from my call to have it shipped....

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2006-01-18, 12:11 AM	#4
thebassman Join Date: Dec 2005 Posts: 69	I bought one from the US (via eBay) - how can I get my battery replaced?

2006-01-18, 02:30 AM	#5
starchoice Veteran Join Date: Jun 2002 Location: Edmonton Posts: 1,800	Re-read the first post. There is a website with the info. You should receive it automatically but you can always call the number. They may or may not take information from you.

2006-01-18, 02:33 AM	#6
thebassman Join Date: Dec 2005 Posts: 69	I activated it with a Canadian subscription, though... the first post doesn't really specify what would happen with a situation like mine. It's a US model activated in Canada.