Channel 532 KCTS-HD Audio/Video Breakup (Split from SD thread) - Canadian TV, Computing and Home Theatre Forums

57 · 2012-04-04, 01:47 PM

Is anyone else seeing the video/audio breakup on Rogers 532? I've recently recorded:

Austin City Limits (Arcade Fire) Sunday, 3AM, Tue 5AM (on both my PVRs)
Austin City Limits - Monday 5AM (Fleet Foxes, Joanna Newsom)
Ask This Old House - Mon 10PM
American Masters (To Kill a Mockingbird) - Tue 1AM & Thus 5:30AM (at 12 minute mark).
Nova Elements - Thursday 12 Midnight Live and 4AM Friday recorded.
Cooks Country/America's Test Kitchen - Saturday
This Old House - Saturday
Essential Pepin - Saturday

The breakup was at exactly the same time on both of my PVRs, so that rules out the PVRs. The breakup was worse on ACL and This Old House/Ask TOH (every minute or so) with American Masters being less frequent - say every 5-10 minutes starting about 12 minutes in.

Saturday I recorded the same programming on 525 without issue (except that on 525 the audio is often improperly encoded DD5.1 with the dialogue out the LF & RF channels - part of the reason I prefer 532.)

I have no such issues on other channels.

57 · 2012-04-08, 10:33 AM

No one watching 532? See my previous post on video/audio breakup and provide feedback if possible. Thanks.

whitbyontario · 2012-04-09, 08:07 AM

Regarding 532, we recorded two cooking shows on Saturday evening.

There was some minor picture breakup, however it was much improved from the last few weeks.

57 · 2012-05-09, 07:58 PM

I've been seeing picture breakup on 532 on every programme for more than a month. Sometimes it's not too bad (every 5-10 minutes), but sometimes it's so bad that it happens every minute or several times a minute. The breakup is not of the entire picture, but may consist of "lines of pixels" or "groups of pixels" or sometimes a picture shift, etc. The audio breaks up if the amount of "pixellation" is "large".

Since some programming is not on WNED Buffalo and since I prefer the KCTS audio I called Rogers and they also saw the breakup on their STBs. Whew!. I'm not the only one. (Rogers Case# C56856590)

What surprises me is that there is almost no mention of this here on the forum. Doesn't anyone watch 532? It's the only channel that I've seen with this sort of consistent video and audio breakup (video more than audio).

57 · 2012-05-10, 02:33 PM

Rogers called back saying they needed more info - I gave it to them. They then called back a couple of hours later saying the issue was resolved (it wasn't at my end).

When I called back they said they couldn't see anything at their end - he had the channel up and didn't see what the other CSR saw last night - strange. It's also strange that other people are not reporting this issue (much).

Rogers checked my signal and they didn't like the signal on this channel (even though I thought it was OK - perhaps they can see more than I). So, perhaps there is a minor problem that is exacerbated by a poor signal at my home causing much more breakup at my home than other people are seeing. I have a call scheduled for Friday.

whitbyontario · 2012-05-13, 09:12 AM

I don't think the issue is resolved.

We watched a cooking show on 532 at 4:30 pm yesterday and there was some breakup of the picture and the odd sound glitch.

2012-04-04, 01:47 PM	#1
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,296	Channel 532 KCTS-HD Audio/Video Breakup (Split from SD thread) Is anyone else seeing the video/audio breakup on Rogers 532? I've recently recorded: Austin City Limits (Arcade Fire) Sunday, 3AM, Tue 5AM (on both my PVRs) Austin City Limits - Monday 5AM (Fleet Foxes, Joanna Newsom) Ask This Old House - Mon 10PM American Masters (To Kill a Mockingbird) - Tue 1AM & Thus 5:30AM (at 12 minute mark). Nova Elements - Thursday 12 Midnight Live and 4AM Friday recorded. Cooks Country/America's Test Kitchen - Saturday This Old House - Saturday Essential Pepin - Saturday The breakup was at exactly the same time on both of my PVRs, so that rules out the PVRs. The breakup was worse on ACL and This Old House/Ask TOH (every minute or so) with American Masters being less frequent - say every 5-10 minutes starting about 12 minutes in. Saturday I recorded the same programming on 525 without issue (except that on 525 the audio is often improperly encoded DD5.1 with the dialogue out the LF & RF channels - part of the reason I prefer 532.) I have no such issues on other channels. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization) Last edited by 57; 2012-04-08 at 10:36 AM. Reason: Edits, updates

2012-04-08, 10:33 AM	#2
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,296	No one watching 532? See my previous post on video/audio breakup and provide feedback if possible. Thanks. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-05-09, 07:58 PM	#4
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,296	I've been seeing picture breakup on 532 on every programme for more than a month. Sometimes it's not too bad (every 5-10 minutes), but sometimes it's so bad that it happens every minute or several times a minute. The breakup is not of the entire picture, but may consist of "lines of pixels" or "groups of pixels" or sometimes a picture shift, etc. The audio breaks up if the amount of "pixellation" is "large". Since some programming is not on WNED Buffalo and since I prefer the KCTS audio I called Rogers and they also saw the breakup on their STBs. Whew!. I'm not the only one. (Rogers Case# C56856590) What surprises me is that there is almost no mention of this here on the forum. Doesn't anyone watch 532? It's the only channel that I've seen with this sort of consistent video and audio breakup (video more than audio). __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-05-10, 02:33 PM	#5
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,296	Rogers called back saying they needed more info - I gave it to them. They then called back a couple of hours later saying the issue was resolved (it wasn't at my end). When I called back they said they couldn't see anything at their end - he had the channel up and didn't see what the other CSR saw last night - strange. It's also strange that other people are not reporting this issue (much). Rogers checked my signal and they didn't like the signal on this channel (even though I thought it was OK - perhaps they can see more than I). So, perhaps there is a minor problem that is exacerbated by a poor signal at my home causing much more breakup at my home than other people are seeing. I have a call scheduled for Friday. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

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2012-04-09, 08:07 AM	#3
whitbyontario Join Date: Jan 2007 Location: Whitby, Ontario Rogers Cable 8300 HD PVR Sony KDL-46Z4100 Posts: 20	Regarding 532, we recorded two cooking shows on Saturday evening. There was some minor picture breakup, however it was much improved from the last few weeks.

2012-05-13, 09:12 AM	#6
whitbyontario Join Date: Jan 2007 Location: Whitby, Ontario Rogers Cable 8300 HD PVR Sony KDL-46Z4100 Posts: 20	I don't think the issue is resolved. We watched a cooking show on 532 at 4:30 pm yesterday and there was some breakup of the picture and the odd sound glitch.