Motorola phone caller ID not working - Canadian TV, Computing and Home Theatre Forums

MrsPartridge · 2011-12-14, 02:09 PM

We had a problem with our line and Bell came out and fixed it a month ago at the box on the street. Since that time, our Motorola cordless phone doesn't show the Caller ID. Instead it just shows "Incoming call". Caller ID still works on our other phones and on the TV.

I can't find any way to activate Caller ID on this phone. I've tried unplugging the base station to reset it and no change.

Is there any other trick I should try?

TIA.

57 · 2011-12-14, 03:53 PM

What's the model number of the phone? Have you tried taking the batteries out to reset the handset? Do you have the operating manual and have you read it? If not, go to their website and see if you can find it to download. Usually though, the information just shows on the phone screen. Have you tried moving the base to a jack in your home with a "working" phone?

classicsat · 2011-12-16, 09:30 AM

Try reversing the polarity at the jack.

Paolo · 2011-12-19, 10:37 AM

Another thing you might want to check is Call waiting and caller ID are often affected by high REN. Check the Ringer Equivalency Number on your line, if its too high, you can remove some phones. Most phones list the REN on the back of the unit, but bad splices and bad patch work to your internal phone wiring will increase your REN. Try plugging it into a different telephone wall jack and see if the problem persists

MrsPartridge · 2011-12-21, 12:15 PM

I moved the base to a jack I know is working for Caller ID and the phone does work at that jack.

Then I put the phone back to the faulty jack and a Bell tech phoned me. No Caller Id. She then put me on hold and called me and at that point Call waiting did show the caller ID. She thinks it has to do the the phone's settings.

2011-12-14, 02:09 PM	#1
MrsPartridge Join Date: Jan 2008 Posts: 46	Motorola phone caller ID not working We had a problem with our line and Bell came out and fixed it a month ago at the box on the street. Since that time, our Motorola cordless phone doesn't show the Caller ID. Instead it just shows "Incoming call". Caller ID still works on our other phones and on the TV. I can't find any way to activate Caller ID on this phone. I've tried unplugging the base station to reset it and no change. Is there any other trick I should try? TIA.

2011-12-14, 03:53 PM	#2
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,293	What's the model number of the phone? Have you tried taking the batteries out to reset the handset? Do you have the operating manual and have you read it? If not, go to their website and see if you can find it to download. Usually though, the information just shows on the phone screen. Have you tried moving the base to a jack in your home with a "working" phone? __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

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2011-12-16, 09:30 AM	#3
classicsat Veteran Join Date: Nov 2003 Location: Kincardine ON. Posts: 3,941	Try reversing the polarity at the jack.

2011-12-19, 10:37 AM	#4
Paolo Veteran Join Date: Mar 2006 Location: Regional Municipality of Durham Posts: 2,695	Another thing you might want to check is Call waiting and caller ID are often affected by high REN. Check the Ringer Equivalency Number on your line, if its too high, you can remove some phones. Most phones list the REN on the back of the unit, but bad splices and bad patch work to your internal phone wiring will increase your REN. Try plugging it into a different telephone wall jack and see if the problem persists

2011-12-21, 12:15 PM	#5
MrsPartridge Join Date: Jan 2008 Posts: 46	I moved the base to a jack I know is working for Caller ID and the phone does work at that jack. Then I put the phone back to the faulty jack and a Bell tech phoned me. No Caller Id. She then put me on hold and called me and at that point Call waiting did show the caller ID. She thinks it has to do the the phone's settings.