Remote PVR - Down? - Canadian TV, Computing and Home Theatre Forums

Hellspawnt · 2011-08-30, 02:08 PM

Has anyone experienced issues with the Bell Remote PVR that was available from
www.bell.ca/recordnow ?

It hasn't been working for 2 days for me. I get an error:

"Remote PVR is not available
The server is not responding.
Please try again in a few minutes."

I tried calling tech support. First the CSR told me that since it's online that they wouldn't be able to help me and there was no number she can provide me with to contact anyone....

After I told her that was unacceptable and arugued for 2 min......she went to talk to a manager and she told me since it isn't a fully launched feature, it's only in Beta, there is nothing they can do. That I'll have to wait and see if it comes back.

rxheaven · 2011-08-30, 04:42 PM

Hasn't for for me in the past week.

betterthancable · 2011-09-01, 03:34 PM

I think it comes out of beta today

theGrok · 2011-09-09, 09:38 AM

They sent me an email that the feature is launched. When I went to try it I get the following error message:

Remote PVR
Ooops!

Remote PVR is not available
Bell Satellite TV
The server is not responding.
Please try again in a few minutes.

Strange message being a fibe user. Is this working for anyone?

pshine · 2011-09-09, 09:50 AM

@theGrok - Seems to be working from my laptop - just scheduled a recording for later today.

theGrok · 2011-09-09, 09:58 AM

Thanks for the help. I called Bell yesterday and they said they would look into it as they were not aware of a widespread outage and they would look at my account. I never heard back from them.

2011-08-30, 02:08 PM	#1
Hellspawnt Join Date: Jun 2004 Posts: 103	Remote PVR - Down? Has anyone experienced issues with the Bell Remote PVR that was available from www.bell.ca/recordnow ? It hasn't been working for 2 days for me. I get an error: "Remote PVR is not available The server is not responding. Please try again in a few minutes." I tried calling tech support. First the CSR told me that since it's online that they wouldn't be able to help me and there was no number she can provide me with to contact anyone.... After I told her that was unacceptable and arugued for 2 min......she went to talk to a manager and she told me since it isn't a fully launched feature, it's only in Beta, there is nothing they can do. That I'll have to wait and see if it comes back.

2011-09-01, 03:34 PM	#3
betterthancable Join Date: Apr 2008 Location: Trinidad Posts: 210	Remote DVR I think it comes out of beta today

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2011-08-30, 04:42 PM	#2
rxheaven Join Date: Jan 2011 Location: Montréal, QC Posts: 426	Hasn't for for me in the past week.

2011-09-09, 09:38 AM	#4
theGrok Join Date: Feb 2006 Posts: 36	They sent me an email that the feature is launched. When I went to try it I get the following error message: Remote PVR Ooops! Remote PVR is not available Bell Satellite TV The server is not responding. Please try again in a few minutes. Strange message being a fibe user. Is this working for anyone?

2011-09-09, 09:50 AM	#5
pshine Join Date: Jun 2002 Location: Toronto, Bell FibeTV, Pioneer PRO-930HD, Marantz SR7002, OPPO BDP-103 Posts: 245	@theGrok - Seems to be working from my laptop - just scheduled a recording for later today.

2011-09-09, 09:58 AM	#6
theGrok Join Date: Feb 2006 Posts: 36	Thanks for the help. I called Bell yesterday and they said they would look into it as they were not aware of a widespread outage and they would look at my account. I never heard back from them.