"Not allowed to record PPV events with your Bell PVR" - Bell phone rep - Canadian TV, Computing and Home Theatre Forums

mclaugd1 · 2011-08-15, 10:14 AM

I ordered and recorded (automatically) the 1:35am airing of The Lincoln Lawyer on ch 829 on Sunday morning. When the wife and I started watching it on Sunday night, it was clear that there was static in the audio. The louder the audio got (music or when people spoke), the static got worse. After 5 minutes of that we gave up and decided to watch the On Demand version and just call Bell the next morning (just now) to get a credit.

The rep (Natasha) just told me that client's aren't supposed to record PPV events on their PVR. She said it was Bell's policy. What the hell is she smoking? She asked why I didn't call at the time the audio problem was occurring -- Uh because I was asleep!?

I told her its not like I'm copying a movie to put onto the Internet. She said they "had no way of knowing that". ??!!

I asked her if there was an official statement on that on Bell's website; she said she's sure there must be something like that on there, but couldn't give me a link.

I'm in IT and it took me a whole 5 seconds to find this ("If I purchase the movie or event online...").

Does anybody have an information on her story? I've always had good experiences talking with Bell reps but this one was annoying and potentially dangerous ("This client's pirating our stuff!!")

Thanks
D

Lindsay649 · 2011-08-15, 10:24 AM

The CSR was smoking something. Recording is not a problem as you can only view it on the PVR and not use it for other purposes. Majority of individuals would only watch once and erase.

noah12 · 2011-08-15, 01:03 PM

The only issue I had was the audio was off as well

kandkt · 2011-08-16, 09:20 PM

You can record regular PPV movies, however, you cannot record the "on demand" movies - channel 1000. I don't know why, but the PVR will not allow you to do this.

57 · 2011-08-16, 11:47 PM

The "on-demand" is recorded to the PVR (it's only with the PVR that on demand works, since the movie is downloaded to your PVR) however, only temporarily.

http://www.digitalhome.ca/forum/showthread.php?t=139308 Post 8, etc.

CSRs rarely understand the nuances of how things work, so it's better to come to this site for these technical questions than to ask a first line CSR.

sillywalk · 2011-08-18, 09:47 PM

She must have been on crack. The PVR records PPV as a matter of course. I'm don't think you even have a choice in the matter.

2011-08-15, 10:14 AM	#1
mclaugd1 Join Date: Apr 2009 Posts: 35	"Not allowed to record PPV events with your Bell PVR" - Bell phone rep I ordered and recorded (automatically) the 1:35am airing of The Lincoln Lawyer on ch 829 on Sunday morning. When the wife and I started watching it on Sunday night, it was clear that there was static in the audio. The louder the audio got (music or when people spoke), the static got worse. After 5 minutes of that we gave up and decided to watch the On Demand version and just call Bell the next morning (just now) to get a credit. The rep (Natasha) just told me that client's aren't supposed to record PPV events on their PVR. She said it was Bell's policy. What the hell is she smoking? She asked why I didn't call at the time the audio problem was occurring -- Uh because I was asleep!? I told her its not like I'm copying a movie to put onto the Internet. She said they "had no way of knowing that". ??!! I asked her if there was an official statement on that on Bell's website; she said she's sure there must be something like that on there, but couldn't give me a link. I'm in IT and it took me a whole 5 seconds to find this ("If I purchase the movie or event online..."). Does anybody have an information on her story? I've always had good experiences talking with Bell reps but this one was annoying and potentially dangerous ("This client's pirating our stuff!!") Thanks D

2011-08-16, 11:47 PM	#5
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,340	The "on-demand" is recorded to the PVR (it's only with the PVR that on demand works, since the movie is downloaded to your PVR) however, only temporarily. http://www.digitalhome.ca/forum/showthread.php?t=139308 Post 8, etc. CSRs rarely understand the nuances of how things work, so it's better to come to this site for these technical questions than to ask a first line CSR. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

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2011-08-15, 10:24 AM	#2
Lindsay649 Join Date: Sep 2006 Location: Woodstock, Ontario Posts: 1,069	The CSR was smoking something. Recording is not a problem as you can only view it on the PVR and not use it for other purposes. Majority of individuals would only watch once and erase.

2011-08-15, 01:03 PM	#3
noah12 DHC Supporter Join Date: Jun 2004 Location: Saskatchewan Posts: 464	The only issue I had was the audio was off as well

2011-08-16, 09:20 PM	#4
kandkt Join Date: Jan 2005 Location: Alberta Posts: 507	You can record regular PPV movies, however, you cannot record the "on demand" movies - channel 1000. I don't know why, but the PVR will not allow you to do this.

2011-08-18, 09:47 PM	#6
sillywalk Join Date: Apr 2006 Location: Montréal, Québec Posts: 216	She must have been on crack. The PVR records PPV as a matter of course. I'm don't think you even have a choice in the matter.