Digital Home talks to Sirius XM about the merger - Canadian TV, Computing and Home Theatre Forums

hugh · 2011-06-21, 05:14 PM

Perhaps knowing that Digital Home readers need to be the first to know, I received a phone call today from the man who runs customer service at the newly merged company, Al MacNevin. Al and I spent about a half hour on the phone and I asked him all the questions that I’m sure that all or our members who are Sirius Canada or XM Canada subscribers want to know.

I had a good conversation for about 30 minutes with Al. Quite interesting.

audacity · 2011-06-21, 05:19 PM

I'm curious if Sirius/XM will upgrade their bitrate which, according to Wikipedia is 4 to 64 kilobits-per-second (i.e. horrible) to something more tolerable for a pay service.

hugh · 2011-06-21, 06:03 PM

No. I asked about this. Apparently, sound quality is not an issue with customers. Sirius asks its customers why they are leaving and sound quality is not even in the top five reasons.

He was genuinely surprised when I asked the question.

Snake785 · 2011-06-21, 08:00 PM

That is very disappointing. If sound quality really isn't in the top 5, then there is no way we'll see an improvement.

timlocke · 2011-06-22, 05:51 AM

My car is noisy enough that I wouldn't notice an improvement in quality. Also the music I listen to, older pop and rock, was not exactly produced with hi-fi quality in the first place.

The business about the Best of channels. Would anyone in the CRTC or wherever notice if we just got the US 'Best of' channels or does someone somewhere actually monitor the stuff?

hugh · 2011-06-22, 07:52 AM

I doubt anyone in the CRTC would monitor but terrestrial competitors and consumers would.

2011-06-21, 05:14 PM	#1
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,492	Digital Home talks to Sirius XM about the merger Perhaps knowing that Digital Home readers need to be the first to know, I received a phone call today from the man who runs customer service at the newly merged company, Al MacNevin. Al and I spent about a half hour on the phone and I asked him all the questions that I’m sure that all or our members who are Sirius Canada or XM Canada subscribers want to know. I had a good conversation for about 30 minutes with Al. Quite interesting. __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

2011-06-21, 06:03 PM	#3
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,492	No. I asked about this. Apparently, sound quality is not an issue with customers. Sirius asks its customers why they are leaving and sound quality is not even in the top five reasons. He was genuinely surprised when I asked the question. __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

2011-06-22, 07:52 AM	#6
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,492	I doubt anyone in the CRTC would monitor but terrestrial competitors and consumers would. __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

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2011-06-21, 05:19 PM	#2
audacity Veteran Join Date: Jan 2009 Location: 127.0.0.1 Posts: 1,806	I'm curious if Sirius/XM will upgrade their bitrate which, according to Wikipedia is 4 to 64 kilobits-per-second (i.e. horrible) to something more tolerable for a pay service.

2011-06-21, 08:00 PM	#4
Snake785 Join Date: Jun 2008 Location: Pickering, ON - Rogers Digital Posts: 97	That is very disappointing. If sound quality really isn't in the top 5, then there is no way we'll see an improvement.

2011-06-22, 05:51 AM	#5
timlocke Join Date: Mar 2007 Location: Guelph Posts: 549	My car is noisy enough that I wouldn't notice an improvement in quality. Also the music I listen to, older pop and rock, was not exactly produced with hi-fi quality in the first place. The business about the Best of channels. Would anyone in the CRTC or wherever notice if we just got the US 'Best of' channels or does someone somewhere actually monitor the stuff?