Bell phone issues Sept 22 - Canadian TV, Computing and Home Theatre Forums

j0dest3r · 2010-09-23, 10:31 AM

Hi,

Anyone know why Bell would be having issues with their phone where a user cannot send / rec SMS text? My step son brought his in to the Bell store last night and they had to replace the SIM card? ( I didn't know bell had SIMS) The lady told them this was the 8th one in one day.

BGY11 · 2010-09-23, 10:43 AM

Bell has two networks (CDMA / HSPA). HSPA devices do use sim cards.

In terms of your issue, its entirely possible that the sim card was starting to fail. I know back when they launched the new network there were some cards that would eventually fail and cause random issues.

jpaik · 2010-09-23, 11:33 AM

A call to Bell Tech Support on the night of the 22nd: there was an outage (of sorts). Bell's text-handling went off the rails and 1000's of messages were stuck in a queue. According to Bell, this was not a handset problem.

I don't know why a Bell store rep would continue to change sim cards to "solve" this problem. Didn't the person do any checking with their back-channel tech support before replacing SIM #8.

j0dest3r · 2010-09-23, 04:54 PM

Yeah no kidding!!

Thanks for the heads up on that.

mark · 2010-09-24, 05:03 PM

Hopefully they straighten it out before my next bill as when checking my unblilled usage on bell.ca it shows that I've sent "roaming text messages" and I don't want any extra charges for those.

2010-09-23, 10:31 AM	#1
j0dest3r Veteran Join Date: Oct 2005 Posts: 1,623	Bell phone issues Sept 22 Hi, Anyone know why Bell would be having issues with their phone where a user cannot send / rec SMS text? My step son brought his in to the Bell store last night and they had to replace the SIM card? ( I didn't know bell had SIMS) The lady told them this was the 8th one in one day.

2010-09-23, 11:33 AM	#3
jpaik Join Date: Oct 2003 Location: Oakville Posts: 528	A call to Bell Tech Support on the night of the 22nd: there was an outage (of sorts). Bell's text-handling went off the rails and 1000's of messages were stuck in a queue. According to Bell, this was not a handset problem. I don't know why a Bell store rep would continue to change sim cards to "solve" this problem. Didn't the person do any checking with their back-channel tech support before replacing SIM #8. __________________ Minimum waste, maximum joy

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2010-09-23, 10:43 AM	#2
BGY11 Veteran Join Date: Dec 2006 Location: Calgary AB Posts: 3,167	Bell has two networks (CDMA / HSPA). HSPA devices do use sim cards. In terms of your issue, its entirely possible that the sim card was starting to fail. I know back when they launched the new network there were some cards that would eventually fail and cause random issues.

2010-09-23, 04:54 PM	#4
j0dest3r Veteran Join Date: Oct 2005 Posts: 1,623	Yeah no kidding!! Thanks for the heads up on that.

2010-09-24, 05:03 PM	#5
mark Join Date: Mar 2003 Location: Bolton, ON Posts: 643	Hopefully they straighten it out before my next bill as when checking my unblilled usage on bell.ca it shows that I've sent "roaming text messages" and I don't want any extra charges for those.