Dolby Digital (*only*) audio broken - Canadian TV, Computing and Home Theatre Forums

mark2000 · 2010-06-08, 11:02 PM

Hi all

I was watching a PVR'ed program and suddenly audio drops out. I have my PVR connected to a receiver via coax, with Dolby Digital selected in the PVR settings. This is the only way I ever watched my stuff.

I started to do a little troubleshooting and tried connecting the PVR via optical to my receiver - still no go, no sound when Dolby Digital audio was selected. Also tried another coax cable to see if it was a bad cable.

I then changed the setting to "Other" in the PVR and both optical and coax were now transmitting a signal to the receiver - of course, only stereo.

The only thing that solved it was a full reboot (unplug/replug) of the PVR.

Now here's the question ... this was purchased less than a year ago at Future Shop. Should I take it in for warranty or wait and see if it happens again? Perhaps this was a one-time blip.

If I do take it in, where do I take it in? Rogers or Future Shop? Do I need my original receipt or will Rogers have a record?

Thanks!

57 · 2010-06-09, 12:24 AM

Perfectly normal to have a glitch like this and solve it with a reboot. A reboot is recommended once a month anyway, as indicated in the following FAQ:

http://www.digitalhome.ca/forum/showthread.php?t=17719

pedro · 2010-06-09, 12:39 PM

I experienced this two days ago (no audio using Dolby Digital settings that worked fine previously) and narrowed it down to the PVR itself. Didn't think a reboot would help until I checked this forum and saw that suggestion, which resolved the issue.

2010-06-08, 11:02 PM	#1
mark2000 Join Date: Jan 2005 Location: Toronto Posts: 90	*Dolby Digital (only) audio broken* Hi all I was watching a PVR'ed program and suddenly audio drops out. I have my PVR connected to a receiver via coax, with Dolby Digital selected in the PVR settings. This is the only way I ever watched my stuff. I started to do a little troubleshooting and tried connecting the PVR via optical to my receiver - still no go, no sound when Dolby Digital audio was selected. Also tried another coax cable to see if it was a bad cable. I then changed the setting to "Other" in the PVR and both optical and coax were now transmitting a signal to the receiver - of course, only stereo. The only thing that solved it was a full reboot (unplug/replug) of the PVR. Now here's the question ... this was purchased less than a year ago at Future Shop. Should I take it in for warranty or wait and see if it happens again? Perhaps this was a one-time blip. If I do take it in, where do I take it in? Rogers or Future Shop? Do I need my original receipt or will Rogers have a record? Thanks!

2010-06-09, 12:24 AM	#2
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	Perfectly normal to have a glitch like this and solve it with a reboot. A reboot is recommended once a month anyway, as indicated in the following FAQ: http://www.digitalhome.ca/forum/showthread.php?t=17719 __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

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2010-06-09, 12:39 PM	#3
pedro Join Date: Apr 2005 Location: Guelph, ON Posts: 64	I experienced this two days ago (no audio using Dolby Digital settings that worked fine previously) and narrowed it down to the PVR itself. Didn't think a reboot would help until I checked this forum and saw that suggestion, which resolved the issue.