How to cancel Rogers?

[7FC]

Does anyone know any penalty to cancel Rogers cable. Any advance notice needed?

There should be a sticky on how to cancel Roger cable service.

[DSgamby]

How about just going to Rogers' site and clicking on Terms and Conditions link and then click on the Terms Of Service Link and read the Terms of Service and it will tell you what you need.

[travisc]

Traditionally, the way to cancel service is to pick up the phone and call them. Then you will fight through the retentions department and make your escape.

I don't think it's so complicated as to need a sticky.

[rRep]

Penalty to pay under the following conditions:

You're on a promotion and you cancel before the promotion ends. You will pay back the amount you saved on the promotion. No maximum charge unless otherwise indicated.

You're on a promotion with a specific ECF. In this case, you pay back either a) the amount you've saved thus far to a specific amount or b) pay a flat rate (usually $20-$25 per month remaining).

You're on MHA (My Home Advantage). Each of the three offer an ECF of $20 or $25 (Can't remember which) per month remaining to a maximum charge of $200. This is regardless of the 1yr or 2yr, and regardless of what changes you made that canceled the plan.

You're on a BCB (NOT the grandfathered ones, which there are few remaining). You'll pay back the amount saved so far to a maximum of $100 in year 1, and to a maximum of $50 in year two. This amount is per service.


Other than that, you're free to cancel with the 30 days notice. Call 888ROGERS1, tell the agent you're looking to cancel.. we'll ask why, you'll tell us your reason, we review the acct (Past due accts go straight to A/R, so make sure you're current) -- if you're in good standing you'll be offered such and such a promo. If you're looking to just end it there, tell the agent 1) personal reasons or 2) moving out of Rogers territory (usually NS, PEI, MB, up north, or Quebec will suffice). We'll set the disconnect in the system, you'll be given the option of a truck picking up your equip or you can return it to the store.. shouldn't take more than 10 minutes on an average day.

[onin411]

Supposed to give them a minimum of 30 days in writing, but calling them will work as well.

[rRep]

You cannot terminate by writing.. you must speak always with the Customer Relations department unless you port your telephone number out or call to cancel portable internet. Rogers wants a chance to save the customer.

[bob318]

Any Penalty if I cancel the rogers cable in the first 30 days by unsatisfy? do I need to pay $400 max for the commitment? Thank you

[gobe]

Anyone know what's the penalty for terminating the commitment prior to the 24 months period ?

Trying is get info from Roger website is like pulling teeth. Aggh!!

.

[hugh]

see post #4

[Quadratic]

You cannot terminate by writing.. you must speak always with the Customer Relations department unless you port your telephone number out or call to cancel portable internet. Rogers wants a chance to save the customer.

Not always true. Customer service can do it if there's no chance to save you (ie: you tell them you're moving to another country, or you already have an appointment with another provider).

[rRep]

Originally Posted by Quadratic

Not always true. Customer service can do it if there's no chance to save you (ie: you tell them you're moving to another country, or you already have an appointment with another provider).

Yes, always true. If you're a Rogers employee, Check Library under Transfer Guidelines.. more specifically, when to transfer to cx relations and when not to.. the only thing we can do that cx relations does is cancel TMN, and that's when they are closed.

If there is no way to save a customer, then Cx relations will process the cancellation right away.. Common/Consolidated/RBO have no authority to close an acct.

[itcamrch]

2 Questions if anyone knows:

1. Do ECF's still apply of you're moving out of Rogers' territory, and you don't have a choice but to go with another company?

2. Do contracts reset themselves when you make changes to your package?

[rRep]

Which kind of contract?

BCB - comittment doesn't reset, regardless of the change.
MHA - will reset if you have to upgrade to the next level in order to complete the change. (Such as upgrade from Digital Basic to Digital VIP)

I am not 100% sure on the ECF for out of territory moves.. I would see what customer relations has to say.

[itcamrch]

Thanks....I've upgraded to HD, added movies, and removed a customer choice package.

[melcsr_rogers]

Originally Posted by rRep

Yes, always true. If you're a Rogers employee, Check Library under Transfer Guidelines.. more specifically, when to transfer to cx relations and when not to.. the only thing we can do that cx relations does is cancel TMN, and that's when they are closed.

If there is no way to save a customer, then Cx relations will process the cancellation right away.. Common/Consolidated/RBO have no authority to close an acct.

I believe this has changed...no more transfer to cancel tmn