Hi folks,
I signed up for the 3-year PVR monthly payment plan (rent-to-own, not a rental) in July, and I am leaving Shaw because of a competitor's promo. I was told when I signed up, that if I left Shaw, I would be stuck paying the $10 a month for 3 years regardless of my services with Shaw. I said that was fine. They told me it was billed separately and will come off of my credit card independently of my bill. Now when I call to cancel my services, they are telling me that I have to pay the remaining balance on the PVR because they are closing the account! I never agreed to this, and they are claiming that I signed a contract saying that I did. I may have, but I don't remember signing any such document. I have asked them to produce this document. I am fine taking the $10 a month hit, but I can't afford to pay $300+ all at once. I am thinking of going back to Shaw when this promo is up, so can I use that to my advantage? Is there anything I can do? I am going to my retail outlet soon to "discuss" it with them. Thanks
I signed up for the 3-year PVR monthly payment plan (rent-to-own, not a rental) in July, and I am leaving Shaw because of a competitor's promo. I was told when I signed up, that if I left Shaw, I would be stuck paying the $10 a month for 3 years regardless of my services with Shaw. I said that was fine. They told me it was billed separately and will come off of my credit card independently of my bill. Now when I call to cancel my services, they are telling me that I have to pay the remaining balance on the PVR because they are closing the account! I never agreed to this, and they are claiming that I signed a contract saying that I did. I may have, but I don't remember signing any such document. I have asked them to produce this document. I am fine taking the $10 a month hit, but I can't afford to pay $300+ all at once. I am thinking of going back to Shaw when this promo is up, so can I use that to my advantage? Is there anything I can do? I am going to my retail outlet soon to "discuss" it with them. Thanks