[couchpotatoe]

DCT KNOWN ISSUES: (Quite long!) And I don't actually see my blank screen at power on problem in there! I don't get any codes either.




DCT Model Issue Description Issue Ticket
6412
6208
Series Recordings limited
to 8 Issue: PVR will only record up to 8 episodes of a series recording.

Action: Video Operations and Digital Services are aware and working with vendor for resolution. May be resolved with future code version update.

Workaround: If customers have "Save Recordings until: Space is Needed " selected as an option for the series, the oldest recording will be replaced with the newest.

Next Update: September 30, 2006 Incident
33,545
6412
HDPVR - Hustler & Playboy Freezing Issue: Customer are having recording issues, customer will only be able to record for 4 hours blocks.

Action: None. Video Operations and Digital Services are aware and still investigating.

Next Update: September 30, 2006
Incident 7,974
2500
5100
6200
6208
6412
501
DCT resetting on
Music Channels Issue: Video Operations have received reports that customers who are tuned to music channels on their DCT’s may notice their DCT’s randomly resetting.

Action: Video Operations, Digital Technicians and the Vendor are aware and continue to work towards a resolution.

Next Update: September 30, 2006 Problem 301

Incident
32,120
6412
HDTV DCT not displaying artist and title of song on Digital Music Channels. Issue: HDTV DCTs are currently not displaying artist and title of songs on Music Channels.

Action: None. Video Operations is aware and working with the vendor to resolve this issue.

Next Update: September 30, 2006. 13:30 MT Incident 20,243
All
Active Screen Saver
during video Issue: Screen Saver may occasionally come on during active video

Workaround: Channel up/down will clear screen saver. Screen saver can be permanently set off in the DCT menu.

Next Update: September 30 2006 Incident
28,151
All
DCT lock-up on menus
and pop-up reminders Issue: DCT lock-up when browsing set-top menus and OK'ing a reminder popup

Workaround: Power Cycle the DCT.

Next Update: September 30 2006 Incident
32,108 /
Problem
253
6208
6412
PVR locking up with
'DVI' code Issue: PVR locking up with 'DVI' code

Workaround: Have customer try turning the TV on first and then the STB.
If the Customer has an HDMI or DVI adapter they may need to have it looked at and/or replaced if this code appears.

Action: Please report back to Video Operations via your local escalation point. We require further reports of this error code with make and model of Television they are using.

Next Update: September 30 2006 Incident
28,153
Confirmed:

6200
6208
6412 pre
Phase 3

Possible:

5100
6412p3
Closed-Captioning text moving off the screen Issue: When the DCT is set to decode the closed captioning, certain CC will move off the screen and no longer be visible. This issue only happens when the CC is in the top part of the screen. It can happen on any channel; analog, digital or HD. When first tuned to a channel with CC in upper part of the screen, the CC will display normally for the first one or two lines, but subsequent lines will be progressively shifted to the right until they are no longer visible

The DCT needs to be set for;

DVI or Component output
720p or 1080i
16:9 TV Type
4:3 Override set to anything other than 480I
In this mode the DCT is decoding the CC not the TV.


Workaround: Channel up/down will restore CC for a short time period. No other workaround known.

Action: TSR/CSR’s need to verify if DCT5100 and DCT6412p3 also exhibit the same problem.

Next Update: September 30 2006
Incident
27,831
6200
6412
Unable to record to a
third party DVD recorder Issue: Using DVI or HDMI or Firewire outputs, if a customer has hooked their DCT6200 up to a device that is not HDCP-compliant, the Motorola box may not allow record request, on any program, to use that path. In these cases, the user will see an on-screen message that says "... HD Content protection of this display has been compromised..." or words to that effect.

Workaround: The digital outputs of the Motorola terminal are meant to connect to HDCP Display devices, not to PC's or DVD-R's. The connected devices must be HDCP-compliant

Some programming content is also copyright-protect at the producer's request, through either Macrovision or CGMS-A techniques.

To confirm the copy protection is activated by bit-streams injected/updated by the broadcaster, you may ask the customer to try to record a different program on a different channel, and see if that works.

If it does, that indicates the previously tried program was protected, by either either copy-protection flags in the digital outputs to HDCP-compliant devices, or through the activation of Macrovision or CGMS-A analog protection by the broadcaster.

Action: For further information on copyright protection please see:
Path: Oasis > Products & Pricing > Digital TV > Hardware & Specs > Copyright protection
6208
6412
CIU error on display of DCT - 100% full indicator
is showing Issue: CIU error on display of DCT - 100% full indicator is showing
There is a known issue within TVGuide that can cause this issue on any PVR.
It can be duplicated by;

Playback a delayed program.
Go into the guide and attempt to record the next program on the same channel AFTER it has already started (i.e. program started at 09:30, user went to record at 09:35).
The disk full error message will appear and the disk will show 100% full
Workaround: The only way to clear the 100% full indicator is to delete a program from the hard disk.

Action: Have customers delete one program

Next Update: September 30 2006
Problem 305 / Incident
31,580
6200
DCT does not change channels correctly when multiple (3 or more) VCR recordings are set Issue: DCT does not change channels correctly when multiple (3 or more) VCR recordings are set.

Workaround: Set recording for only two shows

Action: Please gather as much information as to how often it is happening and how many programs are set.

Next Update: September 15th Incident
25,249
All
High pitched sound when changing/browsing on DCTs Issue: High pitched sound when changing/browsing on DCTs

WorkAround: High pitched sound when changing/browsing on DCTs

Action: Gather info on When, What action customer is taking IE: Digital to Analog, or vice versa

Next Update: September 30, 2006 Incident
18,773
5100
6208
6412
When tuning to Music channels, the last frame of video remains displayed on screen Issue: When tuning to Music channels, the last frame of video remains displayed on screen

Workaround: Have the customer change to another Music channel and back again. This will remove the last frame of video.

Action: None

Next Update: September 30, 2006 Incident
31,595
6412p3
PVR’s randomly resetting Issue: 6412 phase 3 PVR’s randomly resetting

Workaround: None

Action: Video Operations is aware and working with the vendor to resolve this issue.

Next Update: June 30, 2006 Incident
31,671
6208
6412
PVR navigation errors on some recordings Issue: PVR recordings on certain channels from are having errors in playback navigation (Fast-Foward, Rewind and Skip) resulting in jumping back to the beginning of the recording and loss of time position bar. It has do do with the way certain broadcasters encode the output of their signals. Customers have reported it occurring on Sportsnet digital channels and Star! TV, and only on certain programs.

Workaround: With these recordings customer will need to watch the recording all the way through and not attempt to navigate, but some users have reported the Fast Forward and Rewind speed 1 have been successful.

Action: None. No further examples are required unless new channels are reported having this issue. The broadcasters are aware of this issue, which may be addressed in a future DCT code upgrade.

Next Update: September 30, 2006 Incident
30,936
6412
DCT6412 audio muting itself when pressing navigation keys during recording + playback Issue: Simultaneous PVR playback and recording will cause audio to mute when these conditions occur:


If a timer recording is in progress on Tuner A.
Tuner B is set as the foreground tuner
A previous recording is being played from the PVR hard drive.
A navigation key (eg. FFWD, REW, SKIP) is pressed on the remote control
Workaround: Press STOP and then PLAY again to restore audio and resume playback from PVR.

Action: Video Operations is aware and working with the vendor to resolve this issue.

Next Update: September 30, 2006
Incident
32,126


VOD
Model Issue Description Issue Ticket
6412
VOD working on Tuner A for DCT 6412's Issue: Video Operations have received reports that customers who are tuned into Tuner B on their DCT 6412's will have problems ordering Video On Demand (getting an icF error on their DCT).

Workaround: If customers are calling in regarding this issue, please have them hit the swap key on their remote and try Video On Demand again. Video Operations and their specialists are aware and continue to work towards a permanent resolution.

Next Update: September 30 Incident 26,660

HDTV
Model Issue Description Issue Ticket
There are no known issues at this time