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Old 2012-06-09, 04:39 PM   #125
seanofnine
 
Join Date: Dec 2002
Location: Montreal
Posts: 106
Default Corrupted recordings after migration

Just a word of warning that the migration could result in corrupting some recordings.

I have been pvr'ing the entire season of Game of Thrones. After the last one aired my girlfriend and I sat down to watch, only to discover that all the ones recorded before our migration (8 out of 10) are corrupted. When I play them the screen goes completely black and nothing works (FF, RWD, stop, play, etc). I'm only able to press exit to return to live tv.

I tried rebooting my system, but that did not fix it. I then called Videotron and walked thru a bunch of steps with the agent (such as rebooting, etc). Nothing worked. He discussed it with another agent and then informed me that this is already a known issue and they are currently testing a fix from Cisco. In their testing this fix has restored the corrupted recordings. He could not give me a date as to when this update will be rolled out.

Note: I had other shows recorded before my migration that play fine. So not every recording got corrupted. I have kept all the corrupted recordings in hopes that the update will come soon and they can be recovered.
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