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  Topic Review (Newest First)
2018-02-11 03:59 PM
dosgringos Try again. I just said the antenna was on my roof and that no technician would want to go up there in the middle of winter. They sent it to me free BTW.
2018-02-10 11:24 AM
bortman
xKu 75E LNB for unofficial HAFH

I'd like to upgrade to the xKu triple lnb, but ...

I'm an unofficial HAFH customer. There is no permanent dish at my home address. I plan to be at my home address on a few occasions in the coming months.

I had a chat session with a Shaw CSR recently and explained that I don't need a service technician to install the lnb, but would prefer that the lnb be shipped to my home address.

The CSR said no, and that a technician needs to come to the house to do the installation. When I hesitated, the CSR dropped the price .. from $99 to $50 to $40

What I'm wondering is this: is it realistic to think that if I'm at the address to meet the service tech, can I just accept the lnb without getting it installed?

Or, will the tech report me to Shaw Direct for not having a dish on my house?

More to the point, are the installation techs employees of Shaw, or are they contractors who don't really care what the customer is doing and will just take payment for the "installation".

Otherwise, does anyone know of where I can pick up a 75E xKu LNB Ontario, ideally somewhere between Windsor and Cornwall?
2017-10-28 02:41 AM
tedsky Does anyone here remember the LTSS program, and if so, is anyone still on it (as am I)?
Interesting pricing if one has LTSS on first receiver, then has Digital Lite on 2nd home receiver (different site than first).

I'll expand on this if anyone is interested :-).
2017-09-27 09:42 AM
RuralRouter
Which Came First ?

Quote:
Originally Posted by decee View Post
...The lady recognizes my cottage address only and says all my service is there even though I had a Shaw installer come to my home in Toronto twice to install boxes and dishes on the roof.
Did you get your initial Shaw Direct installation at your cottage and later get installations (never before) at your residence?
2017-09-27 01:17 AM
tvmaster
Quote:
Originally Posted by decee View Post
Home away from Home Question

I still fall under this option. I have two boxes at my home and one at my cottage. I have all dual LNB's on my dishes. I want to upgrade to Full HD ( pick and pay) which requires switching to the new XKU LNB's. I have been kind of reticent to call SD because I thought they would cancel my service but I did call today

I just spent an hour on the phone with SD. The lady recognizes my cottage address only and says all my service is there even though I had a Shaw installer come to my home in Toronto twice to install boxes and dishes on the roof.

She said Shaw would come to my cottage (for a fee) and install a XKU and switch me over to full HD but only at one location. That means my other two boxes in Toronto would go dead right?

Does anyone know if I buy my own XKU lnb's and switch the old ones out in Toronto, will all three boxes still get full HD?

I have Motorola HDDSR605 boxes
Can you explain what you mean by 'Full HD'? Do you mean the ability to receive channels from the G1 satellite? How does using the old LNB limit what pick-and-pay channels you can choose, other than not being able to pick G1 channels?
2017-09-26 09:49 AM
kcowan The other thing you might try is to make the Toronto address your new home address with 3 receivers.
2017-09-24 03:59 PM
Jimsathome Hi decee,

Welcome to the forum.

It's not quite as simple as you state. Yes, changing out all LNBs to the Xku type will result in you getting the feed from all 3 Birds (SD or HD). (You can change them all yourself and avoid the fees. The caveat is all 3 receivers need to be listed on the same account and activated for this data stream (V Code). You will have to call Shaw Direct after you install the new LNBs, and tell them you want they to change the V Code to accommodate them. If all 3 receivers are on the same account they should do them all. Unfortunately the Customer Service folks sometimes only change the data stream on one of them, and you'll need to call back for the other two.

Were all 3 receivers listed on your Cabin account? If so when you activate them make sure to ask them to do all 3.
2017-09-21 01:27 PM
decee Home away from Home Question

I still fall under this option. I have two boxes at my home and one at my cottage. I have all dual LNB's on my dishes. I want to upgrade to Full HD ( pick and pay) which requires switching to the new XKU LNB's. I have been kind of reticent to call SD because I thought they would cancel my service but I did call today

I just spent an hour on the phone with SD. The lady recognizes my cottage address only and says all my service is there even though I had a Shaw installer come to my home in Toronto twice to install boxes and dishes on the roof.

She said Shaw would come to my cottage (for a fee) and install a XKU and switch me over to full HD but only at one location. That means my other two boxes in Toronto would go dead right?

Does anyone know if I buy my own XKU lnb's and switch the old ones out in Toronto, will all three boxes still get full HD?

I have Motorola HDDSR605 boxes
2015-11-10 12:55 PM
LONSat A tree trimmer to cut back the offending branches would work. The problem will grow back but if you know someone with a pole trimmer and you can determine the offending branches then you can potentially fix the problem. I have done it at home.
2015-11-09 08:19 PM
Jimsathome
If not there is always a Chain Saw

If the Trees lose their leaves, he may get the Channels Back.

If not there is always a Chain Saw
2015-11-09 07:16 PM
hawkeye 2010 thank you magnet, I think its a tree problem ,no way can we find signal for those sd channels, and hes in a hole with lots of trees in the back round. he did have signal at the cabin last yr. but it disappeared lol.
2015-11-07 01:37 PM
magnet Easy- you are 4 degrees off.
Instead of being pointed at:
Anik F1 (107.3░W) Anik F2 (111.1░W)
You are pointed at (103.5░W) and (107.3░W).
or
111.1░W and 114.9░W

If not that- there is a tree or other object in the way of the satellite in question.
2015-11-06 05:27 PM
hawkeye 2010
no sd chnnels signal

a buddy of mine has a 600 receiver activated on hafh . hooked it up to his dish at his cabin 75E dish with duel lnb. he can get 95% signal on HD channels but no signal on sd channels. we have proper values for dish alighnment or very close to it. he called shaw direct and they seem to think its an alignment problem, but theres no way we can get signal on sd channels. installed new coaxe cables, tried 2 different lnbs [ used] . any one have any idea why we cant get standard def. channels? tia
2014-07-03 05:03 AM
dlongone US credit card and billing address (Cap. One). Bogus CA service address and phone. Have contacted them occasionally from a US email address. No issues since I signed up 4 years ago.
2014-06-25 11:53 PM
tvmaster Answer: yes.
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