The purpose of this thread is for Digital Home members to review and relay their experience buying consumers electronics at Gibby's Audio Video.

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What product or service you purchased.
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Samsung PN50A550 Dec 08 - Had a great in stock sale price online so I called to order one. Wasn't actually in stock - but I picked one up a week and a half later. Very satisfied despite the wait.

Let me be as objective as I can.

Gibby's is a store with excellent prices and a great selection. They carry a great variety of products including many high-end items that you will not find in your standard electronics retail outlets. They have sales that put their items often several hundred dollars cheaper than their competition.

That said, should you happen to buy something from them which doesn't work properly, forget about getting any sort of help. I bought a high-end home theater projector from them which was defective (manufacturing defect). I called several times over a period of 8 days, left voicemails, emailed the salesman, his manager and even the store owner and did not get a SINGLE call back. I did get several replies to emails, but the turnaround was typically over a day after sending the message, AND they did nothing to solve the problem or get me a replacement unit.

The problem was eventually resolved by the manufacturer of the projector, but I have nothing positive to say about the service provided by the store.

I know I will not be shopping there again.

I purchased an Elite BDP-23FD blu-ray player from Gibby's yesterday. I mentioned to the salesman that I had no means of upgrading the firmware of the player myself. He had another employee at the store immediately burn an upgrade cd, and then he took my player out of the box and helped perform the upgrade, there and then. I walked out of the store with the player knowing that it had the very lastest upgrade from Pioneer.
I've never had a store display this kind of customer service before. He even offered to personally perform future upgrades for me!
How does customer service get better than that?
lazerfan

they Take money on my credit card 2 monts ago but never send my order. When i call they told me that the stock will be ship next day. And
the story repeat each time i call.

i completely loose my money

Never buy again at Gibbys

Great service, prompt shipping, and awesome customer service for a large scale, 60+ inch tv purchase. Very impressed.

Let me be as objective as I can.

Gibby's is a store with excellent prices and a great selection. They carry a great variety of products including many high-end items that you will not find in your standard electronics retail outlets. They have sales that put their items often several hundred dollars cheaper than their competition.

That said, should you happen to buy something from them which doesn't work properly, forget about getting any sort of help. I bought a high-end home theater projector from them which was defective (manufacturing defect). I called several times over a period of 8 days, left voicemails, emailed the salesman, his manager and even the store owner and did not get a SINGLE call back. I did get several replies to emails, but the turnaround was typically over a day after sending the message, AND they did nothing to solve the problem or get me a replacement unit.

The problem was eventually resolved by the manufacturer of the projector, but I have nothing positive to say about the service provided by the store.

I know I will not be shopping there again.
I was once a faithful shopper at Gibbys for not only the deals you mentioned, but also because I like to support the "little guy". That being said, I experienced the same thing when I bought my 42HDT52 42" Hitachi plasma there several years ago (a $3500+tx TV at the time). I had some minor issues shortly thereafter and went through months of dealing with them and it was like pulling teeth to even get them to call/email me back, and when they do, all I got was the run around. In speaking with a Hitachi rep during this process, I found out Gibbys was dropped as an authorized vendor/repair centre due to the problems they were having with his service. I eventually got worked up enough over it that I contacted a vinyl sign maker to have a decal made up for the rear window of my car (regarding Gibbys poor customer service) - I never did go ahead with it, but the guy was more than willing to make the decal as he had experienced the same terrible service with Gibbys.

I loved the store until the first time I had a problem with one of the products I purchased there - the customer service is beyond terrible. If you have a problem, they simply do not care and you'll have to bug the manufacturer to resolve it, despite the fact they want you to deal with the store you purchased it from.

Based on that experience, I haven't stepped foot in the store again and do not plan to. He's lost thousands of dollars of business that I've spent at other locations that I surely would have spent there... and I take every oppurtunity I get to spread some free 'word of mouth' advertising.

After reading the mixed reviews for Gibby's, I decided to take a chance and order a Pioneer vsx919ahk AVR from them, since they are probably one of the last places in Canada that had this model in stock.

Called on Tuesday and got a very helpful sales associate who took my order over the phone. I was skeptical when he told me they had one left (I thought: floor model or return), but after verifying that it was NIB and that he could actually lay eyes on it, I went ahead and bought it. They emailed me when it was shipped yesterday (free!) and I got it today. Box was factory sealed as promised. Powered it up but haven't hooked up anything yet.

The invoice says "All sales final. No cash refunds." which they neglected to tell me on the phone :(, but overall it was a pretty positive experience.

Not so good so far. I ordered an LG 55LE8500 from them last Tuesday and was told it would be in by Friday. Now I'm being told there are none to be found and maybe one will show up this Friday. I also keep hearing (The long weekend really screwed this up) Which I find odd because they had 3 full days before the long weekend to sort thing out. I'm just hoping I wasn't told they had one just to get my cash.

Purchased Speakers on-line as the price was quite good. They gladly took my money, 3 months of phones calls and emails finally resulted in the delivery of the speakers. They were are described and in great shape. Gibby's promised free speaker wire for my troubles; after another 2 months of emails, (even to the store manager, thinking he might give a sh$t), I have moved on. Horrible experience, will NEVER deal with them again. Spend about another 3,500 on electronics since the speaker purchase at other stores.

I bought a Pioneer VSX-31 over the phone from Gibby's back in January.
It was $599, haven't seen it that low since.
Received the brand new unopened receiver in about 4 days.
Works great, very happy.
An all around pleasant shopping experience.
Would buy from them again.

I am more inclined to give Gibby's another chance now that they merged with Electronics Supermarket who I have had good experiences with.

I haven't had bad experiences myself at Gibby's, but I have seen inflated prices often including listing some items $100 over what the manufacturer's MSRP is.

One person here said they helped with their Pioneer firmware upgrade, I did not have the same help. My DV-45a wouldn't load a couple discs, they said they'd have to send it to Pioneer for the firmware. I ended up selling it for $145 on eBay and bought a $99 DV-48 player from Vanns in the US which has worked great and allow me to use HDMI for SACD and DVD-Audio.

I haven't bought anything recently, but will check them out sometime next year when I want to upgrade my centre channel from Monitor line to Studio line.

Great service, fast shipping and awesome customer service,

Sales rep honored a 3 day old sale price on current regular priced listing. Shipped them out the next day.

Hello Greg,

We can honor the price of $ that was listed online a couple days ago for the remainder of today.

Please give me a call at the store so I can place the order for you.

Great customer service, can't ask for much more then that from a store.