The purpose of this thread is for Digital Home members to review and relay their experience buying consumers electronics at Audio Video Unlimited.
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What product or service you purchased.
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2009-03-05, 07:30 PM
I was just getting into home theatre back around 2000. I found a center channel at an AVU on clearance, but the tweeter looked pushed in. The sales manager, a guy named Chris, told me this was only a dust cap (the Paradigm cc350) and it would not matter to the sound, so I took it home.
A few months later, while listening to a certain passage, I discover that the tweeter seems to be not dispersing evenly across its supposed axis. I again phone Chris, who assures me it's fine. I phone Paradigm, and talk to a rep there, giving him the model and he assured me the tweeter needs to be replaced, and it should be under warranty since the dealer sold it to me like that.
I took it in, and before I could explain, Chris again tells me it's okay. I informed him that Paradigm says otherwise, which is when he finally stopped his line. They removed the tweeter and had a replacement in about 3 weeks, and all was well.
I never felt the same about the store after that, and after a receiver purchase there was not satisfactory, I quit shopping at that location. Since then, I've purchased 2 projectors, 2 receivers, 4 sets of speakers and a sub and various dvd players and accessories(also $1500 in car audio). I have never darkened their doorway, and happily drive 20 minutes to get to the next Paradigm dealer, also an AVU.
I don't have a problem with the store, but I do with this one salesman. I'll never give him another chance.
2009-07-10, 05:05 PM
So far I can't say enough good things about my local Audio Video Unlimited. They've been great to deal with, no pressure. Answered all questions and explained things clearly. Would highly recommend Cobourg AVU to anyone.
2011-06-06, 11:51 PM
Bought a TV at the Cambridge AVU. I loved that the store was light-controlled (not many windows) so you can actually see the TVs in a lower light situation. I had picked out a candidate TV on their website before I went and instead of telling the salesman I just described roughly what I was looking for. He mentioned a few options and eventually narrowed it down to the exact model I had previously picked, which was on sale at a good discount (55" LCD for $999). He didn't even attempt to steer me toward a more expensive option, which I liked.
Even after purchasing, they were extremely helpful. First they got an empty box from a floor model to see if it would fit in my hatchback (nope), then they cracked open the box on my TV (factory-sealed) and we checked to make sure it had no damage before helping me load it into my car with packing materials around it.
Would definitely recommend them based on my experience so far. Keeping in mind I have not had to return anything yet!
2011-10-19, 11:48 PM
My local AVU is about 60% computer hardware, 15% cell phones and 25% home theatre. The selection is good for a small store in a small town, and I appreciate that they stock quality equipment. They have, however, stopped selling Pioneer Elite which is unfortunate.
My last purchase was my Sharp LC-42D8U which I picked up for nearly 50% off in a clearance sale. The salesperson told me they were no longer selling Sharp which was the reason for the price, and then told me it was a display model. It turned out they had a boxed unit in the back and when I came back a few months later they were still selling Sharp. Uninformed salesperson, but good service and I'm very satisfied with my TV.