2008-10-04, 11:40 AM
Hello all! I tried searching the forums for this problem but I didn't encounter it...
My problem is that on Thursday night I lost my satellite signal, and have had an "attention 015 - standby for sattelite signal" error for days now! I called bell, went through the power off and on process, the usual crap that works most of the time, no luck.
She mentioned that I could check the elevation/skew/etc and gave me the proper numbers but I have no idea how to do that... Does anybody have any advice or tips to fix this? I want to avoid the 75 dollar service charge to have one of their people look at it, that's a lot of money for a poor student :(
2008-10-04, 06:01 PM
Well, first check the obvious things... are any the of the cables/wires from the satellite to the PVR disconnected? Hopefully you know the route from outside to inside, and check all along for any disconnects or breaks. This would be good news, cause it should be an easy fix. Especially make sure the connection on the back was not accidentally disconnected and then reconnected to the wrong port. (There is a pair of inputs for the satellite but also an output for the TV2 connection.)
Also, if you have a switch (I suspect you have one inline, but its not strictly required if you only have one device...) make sure its power connection is properly connected. (If I remember properly) They have a very strange connection to power... you need to twist it to lock it.
If that's not the problem, then you're likely looking at one of two possibilities. 1. Something newly constructed/placed in the direct line from the satellite in the sky to your dish (somewhat unlikely, unless someone just planted a fully grown tree or something...)
2. Somehow something "knocked" your dish, and its no longer properly aligned at the satellites. (This is what the BellTV representative meant by asking you to check the elevation/skew.)
It is possible with two people to realign the satellite... One person needs to be at the dish and keep making miniscule adjustments and the other would be at the TV yelling out results of each change... but it is generally a very frustrating experience... so it may well be worth the $75 just to avoid the hassle...
[Edit] If both sat in connectors are connected, make sure they're correctly connected (If this is a suspected problem, say someone disconnected the wires to move the PVR for example) Make sure that the correct wire is on port 1... I believe that it matters in some circumstances... port one on the PVR should also be port one on your switch and/or port one on the outside LNB. (I didn't do my current install, but I believe this is important as it has to do with getting the inline power out to the right places.)
2008-10-05, 01:47 AM
do you have a power inserter on your switch? Is it plugged in?
2008-10-05, 06:49 AM
It could of course be a failure in the equipment. If you have access to another receiver, try using the same cables and see if it works. This may be the easiest first step.