: Bell Fibe TV Installation Discussion and Questions
2010-09-20, 12:20 PM
Mine took about 4hrs. They replaced all of the copper (both indoor and outdoor), changed the demark box, replaced all the outlets and installed a POTS splitter. They knew exactly what they were doing and did good job. They even cleaned up their mess afterwards, which I wasn't expecting.
2010-09-20, 12:24 PM
What cables were included with the PVR HD ? HDMI ? or so i go buy one today ?
How do you like the Fibe TV so far @Joepro ??
i guess will have to call Bell after the installation since they didnt ask for which channel i wanted in the 30 channels packs.
2010-09-20, 12:40 PM
The PVR comes with component cables only. I had a couple spare HDMI cables, so I threw out the cheap cables that were included. For the first month, you'll have access to every channel (including premium movie channels) except a few premium ones (ie: playboy, etc...). The technician suggested I called them in about 20-25 days to give them my channel selection.
So far, I'm really impressed with it and have not had any issues whatsoever. The video quality is amazing on some channels and not so great on some others but I think it's more of an issue with the source than FibeTV.
2010-09-20, 01:42 PM
I can't believe bell even charges for installation, I just had BellAliant Fibreop installed(FTTH), they ran the fibre optic cable inside to my basement, installed an interior ont and provided the modem/router with 802.11n and 4-port gigabit siwtch with absolutely no installation charge plus $99 for the first three months and a 150 credit on my first bill.
2010-09-20, 03:17 PM
I guess will go buy an HDMI cable before the installation.
I can't wait :)
Will let you know how it goes tomorrow :)
I heard the quality on HD is amazing but not always great on SD.
Yes the Fibe TV installation is 259$ but got a 200$ Credit... but also i did get the PVR HD free for 2 years (since i did sign up for Fibe TV and Fibe 7).
59$ for all the install (who seems to take around 3-4h), it's not bad at all.... You can compare to 39$ with Videotron (and they never spent more than 45 min at my place in the past).
2010-09-23, 05:19 PM
So I got my install done in an apartment building this morning, and figured I'd give a rundown of the experience and issues we came up with
Booking was for 8am-12pm, the technician called me pretty much right on 8am, to let me know he was here. He had to do something outside the building first, so called back at 8:30 to be let in
From there he proceeded to install a new face plate for the phone jack, as well as another jack to plug the new modem into. He ran a cable for that jack near to the power socket, as previously we had it running across the hallway which was pretty ugly. It looks much tidier now
The first major issue we had was that we have an intercom system in the building which is configured to be usable even without a phone line set up. While we don't use the intercom or a landline, the super said the technician had to ensure it still would work. The easy answer would have been to bypass the intercom, which we weren't allowed to do. So he had to call another tech to come in with a filter, who arrived around 11am
In the meantime the first tech proceeded to run the cat 5/6 cable around the living room from the modem site to the single TV, as we have a lot of stuff in the apartment he didn't staple it down which was fine by me. He would have done so if I'd asked and we'd been willing to move the bookshelves and pet cages, which wasn't really an option for us, as it stands we have a loose cable behind everything well out of sight which will be easy to move when we do. I considered getting a second receiver in the bedroom just in case, but decided against it
He temporarily bypassed the intercom to allow the install to continue, however at that point they hit a snag. The modem got plugged in and the DSL came up, however they couldn't get a '35' or a '36', whatever that means. They called the support centre who could see the modem with no problems, so they proceeded to reset the modem several times, and also the password, but with no luck. Eventually after an hour or so they tried using a different modem, which started working almost immediately. From there it was plain sailing, and the second technician had already gone off to the telecoms box upstairs to install the necessary filter for the intercom, so they left around 12:50
Overall it took slightly over 4 1/2 hours due to the two issues we encountered, if not for them it would likely have only been a couple
Overall not too bad, though I had aimed to get to the Rogers Centre for the baseball, but I ended up not getting there until around 2pm, which meant I missed Jose Bautista getting his 50th home run, which was a little upsetting, but I now have great TV service. The internet seem slightly sluggish right now, but I am using an old PC which may be contributing too
2010-09-23, 06:32 PM
In your expereince with the Bell guys, will they run the CAT5 cables through the house? I will have 3 tvs and each will have to have network wires.
2010-09-24, 10:18 AM
UkuNZ, you may want to try a web browser such as Google Chrome. It really speeds up web browsing on older computers and slow netbooks.
2010-09-24, 10:58 AM
It very much sounded like that was part of the install, but as we have only one tv was not necessary. My tech did give the impression he only used cat5 not coax
2010-10-12, 05:44 PM
i have the techs coming by tomorrow afternoon. the installation process is alot more complicated than what i was led to believe ... one bell customer service rep said that the internet (and tv) signal simply came in through plain old phone jacks, and that they only needed to "hook something up" with no need to change any wires inside the house to provide the service. i don't own this appartment, so i'm a little worried about the kind of work they'll do.
that said, my appartment is very small. i can't see them having to rewire that much, if they even have to.
can they use coax ? i have a coax "entry" right next to my desk, that would come in handy. also, does the tv and internet signal come through the same point ? is the tv connected to the router or is it itself connected to the wall by some other mean ?
anyway, i'm pretty anxious about what's gonna happen .. i hope i don't hit any major issue that could put me in trouble :eek: ... i'm a little disapointed in bell that they didn't explain this to me better before i took the appointment, but i guess now it's too late .. and we'll see how it goes!
2010-10-12, 11:10 PM
If your apartment is pre-wired with coax where you want TVs, then you shouldn't have a problem.
The TV and internet signal both come in on the same wires that your phone uses. The phone jack is connected to a modem which can distribute the TV signal using either coax or Cat5 Ethernet cable. Your computer can be wireless or connected to the modem by Cat5.
2010-10-13, 05:39 AM
actually, it isnt wired with coax to where my TV is. I only have one coax wall jack and it's located on the other side of the room, although next to my desk.
to give you an idea, my "appartment" really has only a single 25x12' room (with another seperate one in the back for the kitchen but that's irrelevant); the bed is next to the couch which is next to the tv which is next to my desk, more or less. on the wall opposite that of my tv, right behind my couch, there is a wall outlet containing a coax connector and two phone jacks.
what i was really asking about was, could the techs get the signal to come in through the coax instead of the phone jacks, to spare me the need of having to rewire all the copper, should those turn out to not be in good enough a shape to carry the fibe 25 signal. i can see the coax from outside my building coming in from some box, just 2 or 3 meters above the spot where it enters my appartment. so, can they do something like:
fibre (or whatever it is) -> coax -> modem -> coax/cat5 (stapled along side the walls all the way to my tv)
or do they have to use the phone wires, and can't touch any outside coax ? i'm not an expert on the matter, but it seems to me that the existing coax can more than offer the bandwidth the old copper wires would.
also, i know this is probably an old debate, but if the tech does give me a choice between coax and cat5 to run between the modem and my pvr, is there one better than the other, over what will surely be less than 25 feet of wire ?
2010-10-13, 08:46 AM
No - the signal needs to come from Bell's copper wires. I doubt they'll actually run any new wires into your actual apartment (but you never know).
They'll probably have to run a telephone cable for your install around your room from wherever the telephone jack is located at to where your TV will go. They'll probably staple it to the baseboard or something like that. It shouldn't be too noticable. Since it sounds like your TV and computer are close by, they'll probably connect the STB and your computer to the modem by some network cable.
I was fortunate enough to have run telephone cable underneath my laminate flooring when I re-did it in anticipation of having this service, so it worked out well for me - computer uses wireless for connecting to the modem.
2010-10-14, 09:37 PM
We had a representative from our local phone company (Quadro Communications) come to the house the other day to talk to my parents about switching to Fibre. Unfortunately I was at work so couldn't attend but did talk to him over the phone. I work in Home Automation but Fibre is new to me so I am wondering what exactly I need to my d-mark to make the install go smooth.
I know I need a cat5 from each TV, Phone, and Computer location but what do I need for Power?
How big are the devices that will be installed?
Can I lay out my d-Mark before hand and it just be a matter of the tech switching everything over to Fibre?
Can I use my existing wireless router?
Do they supply a router if so is it wireless and how many ports?
If someone has pictures of an install they can post that would help out immensely.
I am very particular about keeping everything clean and straight lines so if I can lay out my d-mark before hand it would make my life easier for me rather than having to rip apart their work. Since I have to run the wires anyways I figured I would just do everything now.
If you are wondering why I am posting in Bell Fibe it is because our phone company is owned by Bell, therefor they will be using all the same boxes and devices.
2010-10-14, 10:38 PM
The Quadro System seems to be based on Minerva middleware and not Microsoft Mediaroom. It is what Telus TV used to run on, I believe. I don't think this is related to Bell Fibe TV at all.
The setup would be different. Contact Quadr (http://www.quadro.net/digitalTv/index.htm)o for accurate information.
2010-10-18, 12:33 PM
Could someone straighten me out on what cabling will be required for my apartment application?
My TV is located on a freestanding wall with no baseboard connection to any other wall. Located below the TV is a telephone jack.
On one of my exterior walls I've got a coaxial cable feeding in from outside (and I should note that there is a telephone jack located near to it, though this isn't where the TV is).
Currently I've got Bell's satellite-based PVR plugged into the coaxial cable on the exterior wall location. I've finished the connection to the TV on the freestanding wall with a 25-foot flat HDMI cable that I'm running under an area rug in the middle of the room.
Ideally I want to get rid of the HDMI cable, so my question is, will Fibe-TV let me do this?
Thanks for your input!
2010-10-18, 04:43 PM
Segura, if that is the only TV in the apartment, it should work. The Bell modem/router could be connected to that telephone jack and would connect to the STB, all located on the free-standing wall. Your computer would use wireless to communicate to the same modem.
If more than 1 TV is required, the modem could be placed at a convenient location and coax or Cat5 cable could possibly be routed around door-frames, etc. I'm not sure if Bell will wire it that way, but I've seen it done where necessary.
2010-10-20, 02:41 AM
we have a VDSL Scarbough Office now for the DT Area here in Toronto .
as last week there office got traiining on the New Fibe 27/over7 And the Separate -Combined Fibe TV.
On The Cell Pipe 7130 Modems in the Settings where it says Intenet&TV
I'm on the 25-over 7 On Jarvis My area has it The full complete Package now here. Full VDSL-2
I Use The
tools to do my Searches and listings.
As of last week it used be Only the Toronto area some parts of it could Only Get The Fibe 16 Only Some Area's Such as Mine can get the Full Fibe 25/7
With Both Boxes On We Come with to separate the connections over the Single Line
So we can Have the Full 25/over 7
With Out shutting off the Boxes so the speed comes up in the past this was a problem .we found out some don't have the level accsess to do or search this.
Not all Areas In The GTA have this yet but where getting there Be pationt.
Some area here In the GTA can Still use the Old V45-Plat Fourm this will allow you to have the Internet and TV On at the same time with Out Loosing speeds.
with the Old Bell Entertaiment Systems we had here for CONDOS through The Phone Lines it allowed the Customer to Be On The V 45 and the Internt and it works with Bell Fibe 25/7+-Bell -Fibe TV Now some Bell employees said how was that Posisble if your Building was Not Capible in the First Place and the Tools you had on line told you it wasn't avalilible then it was some of the Bell Emplyee's Acccess level that didn't allow them to find out this infor there was a reason for it.
the Turth Of the matter is I see no reason why the customer who was On The Old Platfourm V-45 can stay there the Line Compacity 70% well exceptible there no sence of changing it works with The Fibe 25/7 and Fibe TV and works better then the service They Origonal came out with My Moto was when I reported this ...they had no other choice but not to touch the customers line To many Deparments mucked it up Toronto has there Group Montreal has there Ottawa Has there if you's all work together please come up with a Solutions that works for each city else you gonna have to many complaints.
This is For DarrylOttawa :) I have Spoken with over the Phone before you a great Guy:)
they system is changing all the time some citys have to stay the way they are
I'm Also gonna update the Cellpipe 7130 Modem Router with The real One Not The Glorfied 2-wire Modem.
The bell CellPipe 7130 is haveing to time out Gliches at night resetting the passwords and the DHCP Lease Time was Stuck On 12 hours shutting the Modems down I had to go and reset everything Back to factory defaults change The Time out millow secs back to 9999999 not the defualt that was in There In The Cisco Linksys WTR Wireless 610 It Now Shows The Propper Days It's Release and set the DHCP Setting And Please Disable the Cell Pipes Wi-Fi is not compatible with the Linksys router the Technions are supposto bring out the Customers.
2010-10-20, 06:03 PM
OK...that last post was an interesting read.
2010-10-20, 06:28 PM
LOL... I am still waiting for someone to translate to English... :D