: Channel 529 (HD NBC) Issues
I get this happening regardless of it being a network feed or the WDIV news or other local programming, so it would appear to be a Rogers issue as opposed to an 'original broadcaster' issue.
And I'm seeing it on quite a few channels now, both US and Canadian, so it really is hard to believe that it is an "original broadcaster issue".
So now we'll just have to wait for a year or two before Rogers admits it and maybe start working on fixing it.
In the meantime, anyone knows if Bell has more reliable signals, or is it about the same as this?
Many of these issues arise/arose from the Buffalo channels. I believe the "blame" lies with both the broadcasters and Rogers - the broadcasters made some changes that are incompatible with Rogers equipment (either the Erie OTA reception, or some other equipment). Edit: Of course, complaints really need to go to Rogers, since you're paying them, but making the broadcaster aware of the difficulties never hurts. I know that when I contacted PBS about issues a while back they were quite helpful in getting issues resolved, but the majors may not be so helpful...
You don't have to switch, you can use the Seattle channels (and PVR) which don't have the issue - subscribe to the HD pac which gives you additional other channels as well - TSN, Discovery, HDNet, NG, etc.
I do have the HD Pac, as well. However, just a few thoughts:
1. Isn't giving Rogers more money (for the HD pac) almost rewarding them for their unefficiency?
2. Relying only on Seattle feeds means typically watching all the shows with a significant time delay (instead of watching them at the prime time, you get to see them most likely a day after). Never mind the fact that you are paying for all these channels (East and West).
On top of this, I have seen these issues on some Canadian channels, like 507 (HD Score) and 515 (Global HD). So, I don't know how this could possibly be related to Buffalo feed issues.
2008-10-15, 06:15 PM
I spoke with a woman in my office today who lives in the Byron area of London (south west) and she said she was experiencing the same problems with the Detroit HD NBC feed. Until I mentioned it to her, she thought it was just at their house.
I'm up in the northwest corner of London near Hyde Park so this appears to be a wide-spread issue here in town.
I suggested that she also call Rogers to make this issue their issue.
2008-10-15, 06:19 PM
I like most of you, have a lot of problems with NBC HD. By far the worst. All channels have the occasional blip, but often with NBC program I have to turn on CC to get some of the dialog (even that cuts out sometimes).
I think it would be interesting if we all saw the blips (freezing, audio cut outs, etc.) at the same moment in the program? I could record the programs on my two HD PVRs to see if that is the case, but that might not prove that the problem is widespread and consistent.
Any use trying to do this?
2008-10-15, 10:09 PM
I've checked out the Detroit NBC HD feed at various times this evening and the 'glitches' seemed to have disappeared.
Has any one else noted this improvement ?
I am watching Leno right now, and in the first half hour it happened at least 5 or 6 times (more frequent than usually). A few of these were only picture freezing with pixellation, without any sound problems, but a few times both sound and picture were affected (freezing and audio dropouts).
HD NBC seems to be the worst, but as I said before, I see this on several other channels.
It is actually even worse than I described in my previous message. Close to the end of the interview with Drew Barrymore, the picture froze completely and just stayed like that for more than a minute. The sound was present for about 20 seconds or so, and then it disappeared as well. Very frustrating, indeed!
Has anybody else experienced the same?
2008-10-16, 02:10 AM
Rogers Scarborough. All this week on all my HD STBs (3250 and 8300) feeding into HD tvs -- constant severe macroblocking, smearing and audio dropouts on ch 537 TheMovieNetworkHD, ch 529 NBC Buffalo, ch 521 E! Hamilton, and sometimes ch 517 CFTO Toronto, ch 540 MPXHD, and ch 541 HDNET. Some minor "streaking" on SD channels for many of my neighbours who have SD digital boxes, even several blocks away but on the same "node". They just seem to accept it as they are not "into" HD yet and the problem is not as noticeable on SD digital channels. This seems to have started earlier this week during this week's "Dancing With the Stars" time period, as that's when I first noticed it.
This is irritating. Calls to Rogers service have not helped as they say the signal to my boxes "is not good" and someone has to visit my home. I believe the problem is "outside" somewhere but they have refused to issue a ticket without a visit inside my house. Finally a ticket was issued for a visit this coming Saturday afternoon when I could be home for a visit from a service truck during a 3 hour window. Good luck, I say. The first arrival is usually a contracted person who has no authority to go into the "hub" or whatever node controls there are. Neighbours are also having issues, but I'm the only one who has complained according to the people I talk to at the customer service end.
Strangely, none of these problems occur on my western feeds from Seattle, so I can still record good copies of some programs, especially because they are not simsubbed.:confused:
I'm getting grumpy about this.
I also have StarChoice on one TV and have no issues for these same channels :) other than occasional sound being muted requiring a channel up or down move to get it back (an issue reported in a StarChoice forum). I don't have Buffalo feeds on my StarChoice, but have chosen Detroit for US channels.
2008-11-24, 10:56 PM
I'm still having pixalation now and it seems worst than ever, It's so bad that shows are nearly unwatchable now. I've changed the splitter and the signal got better I was getting something like -11db and it was in yellow and after changing the splitter it's at -8db but in white now, seems better but the problems remains.
I have no choice now and will call Rogers to see what they can do about it.
If anyone has any suggestions please share.
2008-11-26, 05:15 PM
So the tech came today and here's what he did and a few suggestions.
1) I had my cable going through a grounded power bar, he said that was not a good idea and plugged the cable directly from the wall into the box.
2) Even though I had just put a brand new splitter, he still said that it was not a good splitter and he proceeded to change them.
3) Even though I had VIP with HD for some reason there was a filter on my line, most likely because of previous owners had only basic cable and the filter was never removed. So he removed the filter. He said that this would be a probable cause for pixalation.
4) If you have Rogers internet it should not be connected from the same splitter. So basically the main line coming in is split in two, one for internet and one for cable which is then split again.
I will see tonight if it helped in any way with the pixalation and will repost.
2008-11-27, 04:30 AM
i watch a lot of NBC and i find the quality declines as the weather deteriorates.
the last few nights it has been relatively clear so i have not had any problems. when the storms were in the area, the pixelation was just utterly terrible.
2008-11-27, 12:10 PM
The Macys parade on 529 is horrendous. Worst Ive seen pixelating/stuttering on NBC-HD.. and we wanted to watch it too.. :/
2008-11-28, 05:02 PM
Well after watching some HD after the fix here's what I've noticed
On HD channels such has fox, cbs, abc, it's virtually gone. I've watched an entire football game with no pix where before it was happening every 30 seconds and it was nearly unwatchable. Overall I would say that fox, cbc, abc went from 75% to 99.5% fixed.
On HDNet or PBS it's non-existent. 100% fixed.
On TSN there's still some pix but only when they take over the NBC feed.
On NBC there's still some problems but not to the extent that it was, I've noticed that on NBC it pop's up specially during prime-time shows. Once the prime time shows are done it stops. For example, during NBC news I notice some pixalation but come 7pm exactly nothing and then it restarts from 8pm to 9:30pm about. But the pixalation is very small and much further apart. Overall I would say that NBC went from 65% to 95% fixed.
One thing the tech told me was that my s/n was more than enough and to just bare with it during the upgrades/changes. He also said that this is nothing compared to the problems they are having with VOD and PPV apparently it's a huge problem since everyone is wanting credits for the pixalation.